The Fraud Prevention Industry Benchmarks survey was launched to assess how those involved in card-not-present fraud prevention rank when it comes to chargebacks, manual reviews, and false positives. Results unearth insights from industry peers about performance related to managing fraud for online and mobile commerce. Industries represented include retail, digital goods, food services, travel, ticketing, electronics and more.
In this webinar you will learn findings related to:
Chargeback rates and the most common sources
Impact of manual reviews and false positives
Mobile channel challenges and share of revenue
Overall fraud prevention performance and strategies utilized
Meet the panelists
Joy Griffith Senior Director Payments & Risk Management Getty Images
Joy Griffith is the Senior Director of Global Payments and Risk Management for Getty Images, including its industry leading e-commerce websites, gettyimages.com, istockphoto.com, and photos.com. Getty Images is one of the most trusted and esteemed sources of visual content in the world, with over 300 million assets available. The Getty Images website serves customers in almost every country in the world and works with over 240,000 contributors and hundreds of image partners.
Diego Martins Senior Fraud Analyst Getty Images
Diego Martins focuses on fraud and chargeback management for Getty Images, iStock and Photos.com. With more than 7 years with the company and as the Senior Analyst of Risk and Payment, he manages the analysis of fraud patterns and development of processes and procedures to mitigate fraud and its financial impact. He is driven by Getty Images creative and inclusive culture and looks forward to keep contributing to the Company’s goal of changing the world with images.
For more than a decade Rich has been involved in developing fraud mitigation, compliance and big data strategies. Rich came to Kount after 14 years with a fortune 50 retailer. His background in enterprise-class systems has helped shape Kount's system into an industry leading platform that helps clients boost sales and beat fraud.
Will Hernandez Editor, MobilePaymentsToday.com Networld Media Group
Will Hernandez has 16 years of experience ranging from newspapers to wire services and trade publications. He has written about the payments industry for the last decade and has been quoted by mainstream media outlets such as Marketplace and Quartz as an expert in mobile payments.
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