Mobile increasingly important to Citi's ThankYou Rewards program

Mobile increasingly important to Citi's ThankYou Rewards program

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago Monday at the annual CONNECT: The Mobile CX Summit and spoke about how the rising interaction between consumers and their mobile devices

Features


6 tidbits from CONNECT: The Mobile CX Summit 2018

6 tidbits from CONNECT: The Mobile CX Summit 2018

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery options.

Mobile Payments Today: July's top reads

Mobile Payments Today: July's top reads

It's time for a look back at last month's most-read content on the site.

Podcast Episode 4: Kount VP of Marketing discusses mobile fraud, security trends and strategies to battle criminals

Podcast Episode 4: Kount VP of Marketing discusses mobile fraud, security trends and strategies to battle criminals

Host Will Hernandez, discusses mobile fraud, how to combat it, and the recent trends to look out for, with Kount's vice president of marketing, Don Bush. Will also chats with Bradley Cooper, editor of Digital Signage Today and Blockchain Tech News, about the future of blockchain.

The time is now for banks to issue contactless cards

The time is now for banks to issue contactless cards

A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers are more aware of the “tap,” thanks to NFC-enabled mobile payments.

Digital payments and the retailer

Digital payments and the retailer

Some retail outlets are experimenting with moving to digital payment-only operations. As non-cash payments become the norm, some retailers, particularly in hospitality, no longer accept cash. While there are downsides to managing cash, what are the pitfalls of refusing to deal with it?

Podcast Episode 3: Masabi exec discusses future of transit with mobile payments, and Uber

Podcast Episode 3: Masabi exec discusses future of transit with mobile payments, and Uber

Host Will Hernandez, discusses the future of transit, Uber, and how mobile payments ties it altogether, with Jonathan Donovan, chief product officer of Masabi. Will also speaks with Christopher Hall, director of the Interactive Customer Experience Association, about mobile payments, the customer experience, along with details about ICXA.

Tokenization's role in IoT security

Tokenization's role in IoT security

While more connected devices is convenient for consumers as far as payments, it also opens a window for cybercrime and security breaches.

Taco Bell helps lead QSRs in payments, technology innovation

Taco Bell helps lead QSRs in payments, technology innovation

Rafik Hanna, senior director of Taco Bell's All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments

Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments

Host Will Hernandez discusses Zelle's massive success and new verification features with Lou Anne Alexander, group president of payments at Early Warning. ATM Marketplace Editor Suzanne Cluckey discusses mobile banking, World of Money, and mobile/ATM transactions.

Biometrics: Are they becoming the nirvana of personal security?

Biometrics: Are they becoming the nirvana of personal security?

The combination of mobile banking and biometric security in our smart devices will enable consumers to have more confidence regarding their personal security and will be far safer than it has ever been.

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Resources


Disputing Chargebacks: A Guide for eCommerce Merchants

Disputing Chargebacks: A Guide for eCommerce Merchants

In the competitive world of eCommerce, online retailers must provide an optimal customer experience or risk losing business. But many are seeing their hard-earned revenue fall victim to costly credit card chargebacks.

Type: White Paper

Sponsor: Riskified LTD


How to Improve Digital Service User Retention?

How to Improve Digital Service User Retention?

Juniper Research estimates that mobile operators will generate $9 billion in revenue by 2022 from carrier billing. The main growth drivers for the volume increase are music and video streaming merchants.

Type: Case Study

Sponsor: Fortumo


Scan and Go: How Mobile Wallets are Transforming Retail

Scan and Go: How Mobile Wallets are Transforming Retail

Long-term structural trends mean that retailers must address decreasing revenues and escalating costs, while evolving the in-store experience to meet the demands of the connected consumer. For this reason, transformative technologies such as mobile scan-and-go solutions are coming to the fore, with deployments across the world gaining momentum.

Type: White Paper

Sponsor: Rambus


Are Cloud and IoT Environments Allowing Cybercriminals to Infiltrate Networks? | Data Breaches | Security | Payments | POS

Are Cloud and IoT Environments Allowing Cybercriminals to Infiltrate Networks? | Data Breaches | Security | Payments | POS

While the expanding range of Internet-of-Things (IoT) enabled devices and cloud services is meeting consumer demand, are these technologies creating undefended gaps in security for cybercriminals to exploit? This infographic looks at whether this is a real concern.

Type: Infographic

Sponsor: TNS, Inc.


End-to-End Automation of Payments Process

End-to-End Automation of Payments Process

FSS achieves automation of payments process for a leading bank under PUNGRAIN project

Type: Case Study

Sponsor: FSS


Vital Insights into Biometric Payments Adoption | POS | PayTech | Biometrics | Fingerprint | Security | Technology

Vital Insights into Biometric Payments Adoption | POS | PayTech | Biometrics | Fingerprint | Security | Technology

Biometric payments are poised for significant growth, but substantial consumer security concerns could put its future at risk, according to a new report from TNS. Discover that 15% of adults have made a biometric payment in the last year, including a quarter of 18-24 year olds, and many other vital insights by downloading your copy.

Type: Special Report

Sponsor: TNS, Inc.


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Mobile increasingly important to Citi's ThankYou Rewards program