5 tidbits from the 2018 Bank Customer Experience Summit

5 tidbits from the 2018 Bank Customer Experience Summit

One of the overriding themes from this year's event held in Chicago was how banks will take advantage of the data they receive from AI initiatives to provide a better customer experience.

Features


How providers can enhance the payments experience

How providers can enhance the payments experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.

CBW Bank sharpens focus on digital banking, fintech collaboration

CBW Bank sharpens focus on digital banking, fintech collaboration

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Blockchain 101: Mobile payments

Blockchain 101: Mobile payments

Let's take a look at the what blockchain is, and how it can help transform the mobile payments industry.

Podcast Episode 9: USAA's focus on mobile banking tech for military needs

Podcast Episode 9: USAA's focus on mobile banking tech for military needs

Host Will Hernandez, discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on the cutting edge of mobile banking, and Phil Leininger, the GM of Omnichannel Sales & Service of USAA, talks about their advancements in mobile technology.

Mobile Payments Today: August's top reads

Mobile Payments Today: August's top reads

It's time for a look back at last month's most-read content on the site.

Watch highlights from this year's CONNECT: The Mobile CX Summit

Watch highlights from this year's CONNECT: The Mobile CX Summit

More than 125 retail and restaurant executives gathered in Chicago last month for Networld Media Group's annual summit.




Podcast Episode 8: Kount VP discusses protecting mobile apps & mobile ordering services from fraud

Podcast Episode 8: Kount VP discusses protecting mobile apps & mobile ordering services from fraud

Host Will Hernandez discusses protecting mobile apps and mobile ordering services from fraud, with Kount VP of Marketing, Don Bush. Will also chats with Judy Mottl, editor of Retail Customer Experience, about Amazon Prime Day trends.

5 ways banks can create a digital mindset

5 ways banks can create a digital mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.

Biometrics security isn't one-size-fits-all

Biometrics security isn't one-size-fits-all

Andrew Jamieson, the director of security & technology for the identity management & security unit at UL, writes that many technologies that would be enabled by biometrics are still vulnerable to spoofs and hacking.

Podcast Episode 7: Mobile ordering challenges, Kroger's battle against Visa fees, and Costco's odd contactless payment plan

Podcast Episode 7: Mobile ordering challenges, Kroger's battle against Visa fees, and Costco's odd contactless payment plan

Kroger's battle against Visa interchange fees, and Costco's contactless payment plan that's been years in the making, are the topics Will discusses with Jordan McKee. Jordan is an analyst for 451 Research. Will also breaks down his experience at CONNECT: The Mobile CX Summit.

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Resources


5 Reasons Why e-Commerce Sites Need a Token Gateway

5 Reasons Why e-Commerce Sites Need a Token Gateway

Card-on-file is fundamental to the digital commerce ecosystem, as it facilitates the delivery of payment methods such as one-click ordering and recurring payments.

Type: eBook

Sponsor: Rambus


Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Research puts the top three industries targeted by malware as accommodation and food services, public administration and retail. This infographic gives key insights into how malware is being used by criminals to target the point-of-sale and how this phenomenon shows no signs of waning.

Type: Infographic

Sponsor: TNS, Inc.


Carrier billing in India: 2018 market report

Carrier billing in India: 2018 market report

India is the second largest smartphone market in the world. Learn more about the digital ecosystem of the country from Fortumo's latest market report.

Type: Special Report

Sponsor: Fortumo


What is Card-on-File EMV Tokenization?

What is Card-on-File EMV Tokenization?

The way we pay is changing. Consumers are now using their PC, smartphones, wearable devices and even cars to buy goods and services.

Type: eBook

Sponsor: Rambus


Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Data breaches are plaguing all industries globally, but some are more affected than others. This infographic from TNS looks at some of the differences, including how attractive payments-related data is to criminals targeting different sectors.

Type: Infographic

Sponsor: TNS, Inc.


Carrier billing in Asia: 2018 market report

Carrier billing in Asia: 2018 market report

This market report gives an overview of the digital ecosystem and direct carrier billing landscape in South-East Asia.

Type: Special Report

Sponsor: Fortumo


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5 tidbits from the 2018 Bank Customer Experience Summit