How a wearable changed the customer experience for Carnival Cruise

How a wearable changed the customer experience for Carnival Cruise

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Features


World of Money to bring readers the latest news about financial tech

World of Money to bring readers the latest news about financial tech

Newsletter will selectively curate content daily from among the top stories and information sources to bring readers the news they need to succeed in a fast-moving and highly competitive global economy.

How AI can improve the customer experience

How AI can improve the customer experience

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

Panera Bread captures ICX Influencer of the Year award

Panera Bread captures ICX Influencer of the Year award

The annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read content on the site.

With use surging, what comes next for mobile banking?

With use surging, what comes next for mobile banking?

What areas of innovation could shape the channel, and how can financial institutions keep users engaged and satisfied?

What can US retailers learn from China about mobile payments?

What can US retailers learn from China about mobile payments?

The success in China is largely driven by consumers' adoption of mobile wallets like Alipay and WeChat/Ten Pay, which make up the majority of the mobile payment market.

How can real-time payments be secured?

How can real-time payments be secured?

With account-based fraud on the rise, the move from standard to real-time transactions is causing significant security challenges for central banks and clearing houses.

Are consumers pushing back against the cashless trend?

Are consumers pushing back against the cashless trend?

Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

Bank of America launched three months ago what it calls the first widely available AI-driven virtual assistant of its kind in financial services.

Mezu trumpets privacy with new mobile P2P app

Mezu trumpets privacy with new mobile P2P app

As consumers become more conscious about which companies they share sensitive information with, a Cleveland-based company has launched a mobile person-to-person app that adds a level of anonymity its co-founder and CEO believes is missing from the market.

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Resources


[LIVE WEBINAR] The State of eCommerce Fraud Prevention

[LIVE WEBINAR] The State of eCommerce Fraud Prevention

Reserve your spot to participate in a live discussion with fraud prevention experts about survey results and benchmarks for different industries.

Type: Webinar

Sponsor: Kount


UPI gets Bigger, Better

UPI gets Bigger, Better

UPI has progressed rapidly to become India’s universally popular interface for payments.

Type: Infographic

Sponsor: FSS


Vital Data Breach Insights Reveal Latest Trends | Security | POS | Mobile | ATMs | Kiosk | Loss | Retail

Vital Data Breach Insights Reveal Latest Trends | Security | POS | Mobile | ATMs | Kiosk | Loss | Retail

As data breaches continue to occur, are criminals keeping to tried and tested means or adapting to new opportunities? This new infographic from TNS looks at the latest trends in data breaches. Download your copy now.

Type: Infographic

Sponsor: TNS, Inc.


Contactless payments are in your future.

Contactless payments are in your future.

For the last several years the United States has been lagging behind most of the rest of the world when it comes to contactless payments technology, but all of that is starting to change.

Type: White Paper

Sponsor: Elan Financial Services


Carrier billing in Western Europe: 2018 market report by Fortumo

Carrier billing in Western Europe: 2018 market report by Fortumo

This market report gives an overview of the mobile payments landscape of Western Europe. It covers 12 countries where Fortumo has coverage: Germany, France, United Kingdom, Italy, Spain, Netherlands, Belgium, Greece, Portugal, Austria, Switzerland and Ireland.

Type: Special Report

Sponsor: Fortumo


South Africa G2P Transfers

South Africa G2P Transfers

South Africa is an advanced market with a higher level of financial inclusion than other middle income-countries in Sub-Saharan African.

Type: Infographic

Sponsor: FSS


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Talking With: Amanda Manna about retailers and digital disruption