Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit
This fall, financial services executives from around the globe convened at the Bank Customer Experience Summit in Chicago to learn about the latest trends in retail banking and the customer attitudes driving them. They heard from a top-notch assortment of experts in branch transformation, fintech, mobile and self-service solutions, consumer behavior and more. They even heard from consumers in a focus group-style session with millennials.
Attendees also had the chance to sample great food and libations, spend time with industry peers and see the "Magnificent" sights of Chicago, as seen in our highlights video.
Register now for the 2017 BCX Summit, Sept. 18–20 at the Sofitel Chicago Magnificent Mile!
Companies: Bank Customer Experience Summit
Mark Aldred from Auriga speaks to us at Self-Service Banking 2017
David Smith at ATM & Cash Innovation Europe 2017
Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.
Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.
Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.
Sponsored by: Kount
Your ATM is an important customer touch point – for revenues, customer experience and customer retention.
Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.
When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus, vice president of international banking payments at Scotiabank. This is where he believes technology can play a crucial role.
At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.
At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.
Couldn't make the CONNECT Mobile Innovation Summit? Catch the highlights with this video.