How Scotiabank ensures an easy customer experience at the ATM
When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus, vice president of international banking payments at Scotiabank.
This is where he believes technology can play a crucial role. At the recent Bank Customer Experience Summit in Chicago, Lemus described how Scotiabank has refined its focus on ATM technology in order to accommodate customer needs and ensure a seamless, expedited experience for every customer, every time.
Mark Aldred from Auriga speaks to us at Self-Service Banking 2017 At Auriga, we’re committed to making personal contact an important part of the transaction. As Mark Aldred explains to Fintech Finance, “You can only achieve this if you have integrated omnichannel solutions.
Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.
Sponsored by: Kount
David Smith talks to Fintech Finance at ATM & Cash Innovation Europe 2017 In the year of the 50th anniversary of ATM and of the 25th Anniversary of Auriga’s first steps in the market, we are here to confirm the...
Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.
Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.
Your ATM is an important customer touch point – for revenues, customer experience and customer retention.
Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.
During our webinar, we've been talking about licensed European Payment institution and E-money institution, as well as the Internet acquiring.
At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.
At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.
This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.