Banks recognize customers' voices must be heard

Jim Ensign might have one of the most unique backgrounds in the banking industry.

He's been part of Republic Bank for less than three years, but before that spent almost 13 years with Papa John's working on a number of digital initiatives for the pizza chain. 

In this video with Tim Tang with Hughes, Ensign discusses the similarities and differences between the banking customer and the restaurant customer when it comes to the digital experience.

"One of the things that's important is that customers want to be recognized regardless of whether you're calling in your order for pizza Friday night for the past six weeks or whether you've been a customer of the bank and already have a checking account and you want to take our a mortgage," Ensign said.

Registration for the 2018 Bank Customer Experience is now open. It will take place in Chicago, Sept. 12-14. The agenda is now ready, and we are seeking speakers for the event. 


Topics: Bank Customer Experience Summit, Mobile Banking, Trends / Statistics

Companies: Hughes Network Systems, LLC (HUGHES)


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