Banks recognize customers' voices must be heard
Jim Ensign might have one of the most unique backgrounds in the banking industry.
He's been part of Republic Bank for less than three years, but before that spent almost 13 years with Papa John's working on a number of digital initiatives for the pizza chain.
In this video with Tim Tang with Hughes, Ensign discusses the similarities and differences between the banking customer and the restaurant customer when it comes to the digital experience.
"One of the things that's important is that customers want to be recognized regardless of whether you're calling in your order for pizza Friday night for the past six weeks or whether you've been a customer of the bank and already have a checking account and you want to take our a mortgage," Ensign said.
Companies: Hughes Network Systems, LLC (HUGHES)
Patricia O'Donnell, senior vice president at Key Bank, discusses this challenge that FIs face daily.
Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.
Sponsored by: Kount
Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face going forward.
Mark Aldred from Auriga speaks to us at Self-Service Banking 2017 At Auriga, we’re committed to making personal contact an important part of the transaction. As Mark Aldred explains to Fintech Finance, “You can only achieve this if you have integrated omnichannel solutions.
David Smith talks to Fintech Finance at ATM & Cash Innovation Europe 2017 In the year of the 50th anniversary of ATM and of the 25th Anniversary of Auriga’s first steps in the market, we are here to confirm the...
Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.
Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.
Your ATM is an important customer touch point – for revenues, customer experience and customer retention.
Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.
During our webinar, we've been talking about licensed European Payment institution and E-money institution, as well as the Internet acquiring.
When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus, vice president of international banking payments at Scotiabank. This is where he believes technology can play a crucial role.
At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.
At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.