Watch highlights from this year's CONNECT: The Mobile CX Summit

Watch highlights from this year's CONNECT: The Mobile CX Summit

More than 125 retail and restaurant executives gathered in Chicago last month for Networld Media Group's annual summit.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

How SeaWorld's mobile app enhances the guest experience

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

Building loyalty with mobile: Where to start?

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

The appropriate use of customer payment data

The appropriate use of customer payment data

Acquiring and sharing customer data has become "one of the most hotly negotiated" deal points in the mobile payments M&A community. A payments attorney asks a panel of retail experts how they handle this sensitive issue. (From the ATM & Mobile Executive Summit.)

Will MCX eclipse branded payment networks?

Will MCX eclipse branded payment networks?

A major issue clogging the road of payment evolution toward MCX is where account holders' value is stored. Another issue is the MasterCard/Visa duopoly that excludes competition. (From the ATM & Mobile Executive Summit.)

The threats Walmart sees in MCX

The threats Walmart sees in MCX

Reed Luhtanen, director of payments policy for Walmart, describes the pitfalls facing adoption of the new MCX standards. (From a panel at the ATM & Mobile Executive Summit.)

Will MCX benefit small merchants?

Will MCX benefit small merchants?

A question is asked about whether the closed nature of MCX runs contrary to the National Restaurant Association's open philosophy. "A lot of the principles we're looking for exist with MCX," says NRA's Liz Garner. A Walmart representative weighs in on the issue as well. (From the ATM & Mobile Executive Summit.)

The main reason NFC hasn't caught on

The main reason NFC hasn't caught on

Too many technologies (including NFC) ignore a necessary step toward merchant acceptance. "Users of NFC will be disappointed for many years to come," says George Wallner, CTO of Loop and founder of Hypercom. (From the ATM & Mobile Executive Summit 2013.)

The unavoidable problem for mobile payments at retail

The unavoidable problem for mobile payments at retail

This one issue causes enough retailer resistance to potentially keep mobile from gaining wide acceptance at the point of sale. (From George Wallner's keynote at the ATM & Mobile Executive Summit.)

Why merchants are losing enthusiasm for EMV

Why merchants are losing enthusiasm for EMV

A major drawback of EMV is that "it circumvents Durbin," says Mark Horwedel, CEO of the Merchant Advisory Group. "We worked very hard in the merchant community on the Durbin Amendment." (From a retail payment trends panel at the ATM & Mobile Executive Summit.)

How retailers are losing in the payment regs landscape (despite Durbin)

How retailers are losing in the payment regs landscape (despite Durbin)

Mark Horwedel, CEO of the Merchant Advisory Group, lays down the gauntlet to the payments industry to make it easier for merchants to do business. (From the ATM & Mobile Executive Summit.)

How PCI is bad for small business

How PCI is bad for small business

"PCI is completely one-sided," says Mark Horwedel of the Merchant Advisory Group. "Merchants can pay a lot of money to come and give advice while the networks can go in the other room and make all the decisions." (From the ATM & Mobile Executive Summit.)

Gemalto exec talks tech-agnostic mobile payments at Money2020

Gemalto exec talks tech-agnostic mobile payments at Money2020

Gemalto provides end-to-end digital security solutions designed to make personal interactions more convenient, secure and enjoyable. In this video, recorded during the Money2020 conference in Las Vegas, Gemalto Marketing Director Naomi Lurie talks with Mobile Payments Today Editor Cary Stemle...

Are your customers really who they say they are?

Are your customers really who they say they are?

The first step to knowing your customer: Know Jumio. Jumio’s ID ver­i­fi­ca­tion technology, Netverify, pro­vides you with real-time ID verification. Turn your customer’s smart-phone or com­puter into an ID scan­ning ter­minal that makes it fast and easy to cap­ture and...

CTIA 2012: PayAnywhere now available at retail partners

CTIA 2012: PayAnywhere now available at retail partners

Marc Gardner, CEO and founder of North American Bancard, discussed the company's PayAnywhere mobile point of sale solution with Executive Editor Joe Grove at this year's CTIA Wireless show in New Orleans.

Jetshop and the poster store

Jetshop and the poster store

A "poster store" in Stockholm Central Station allowed passers-by to use their mobile devices to browse and by merchandise using QR codes. 

Google Wallet Taps Its Way Through NY and SF

Google Wallet Taps Its Way Through NY and SF

Google put out a video showing shoppers in San Francisco and New York City experiencing the Google Wallet first hand.

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