From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.
Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.
Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.
Acquiring and sharing customer data has become "one of the most hotly negotiated" deal points in the mobile payments M&A community. A payments attorney asks a panel of retail experts how they handle this sensitive issue. (From the ATM & Mobile Executive Summit.)
A major issue clogging the road of payment evolution toward MCX is where account holders' value is stored. Another issue is the MasterCard/Visa duopoly that excludes competition. (From the ATM & Mobile Executive Summit.)
A question is asked about whether the closed nature of MCX runs contrary to the National Restaurant Association's open philosophy. "A lot of the principles we're looking for exist with MCX," says NRA's Liz Garner. A Walmart representative weighs in on the issue as well. (From the ATM & Mobile Executive Summit.)
Reed Luhtanen, director of payments policy for Walmart, describes the pitfalls facing adoption of the new MCX standards. (From a panel at the ATM & Mobile Executive Summit.)
Too many technologies (including NFC) ignore a necessary step toward merchant acceptance. "Users of NFC will be disappointed for many years to come," says George Wallner, CTO of Loop and founder of Hypercom. (From the ATM & Mobile Executive Summit 2013.)
This one issue causes enough retailer resistance to potentially keep mobile from gaining wide acceptance at the point of sale. (From George Wallner's keynote at the ATM & Mobile Executive Summit.)
"PCI is completely one-sided," says Mark Horwedel of the Merchant Advisory Group. "Merchants can pay a lot of money to come and give advice while the networks can go in the other room and make all the decisions." (From the ATM & Mobile Executive Summit.)
A major drawback of EMV is that "it circumvents Durbin," says Mark Horwedel, CEO of the Merchant Advisory Group. "We worked very hard in the merchant community on the Durbin Amendment." (From a retail payment trends panel at the ATM & Mobile Executive Summit.)
Mark Horwedel, CEO of the Merchant Advisory Group, lays down the gauntlet to the payments industry to make it easier for merchants to do business. (From the ATM & Mobile Executive Summit.)
Gemalto provides end-to-end digital security solutions designed to make personal interactions more convenient, secure and enjoyable. In this video, recorded during the Money2020 conference in Las Vegas, Gemalto Marketing Director Naomi Lurie talks with Mobile Payments Today Editor Cary Stemle...
The first step to knowing your customer: Know Jumio. Jumio’s ID verification technology, Netverify, provides you with real-time ID verification. Turn your customer’s smart-phone or computer into an ID scanning terminal that makes it fast and easy to capture and...
Marc Gardner, CEO and founder of North American Bancard, discussed the company's PayAnywhere mobile point of sale solution with Executive Editor Joe Grove at this year's CTIA Wireless show in New Orleans.
A "poster store" in Stockholm Central Station allowed passers-by to use their mobile devices to browse and by merchandise using QR codes.
Google put out a video showing shoppers in San Francisco and New York City experiencing the Google Wallet first hand.
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