Infographic: Think Mobile First

Infographic: Think Mobile First

The impact of mobile on the retail and restaurant industries continues to grow. This infographic gives the key data points to explain why mobile is an investment worth making.

Type: Infographic

Sponsor: CONNECT: The Mobile CX Summit


Digital Transformation - Optimized User Experience & Application Performance

Digital Transformation - Optimized User Experience & Application Performance

A recently completed study by EIQ Research and InfoVista found that while the top two business challenges enterprises face on their digital transformation journey are business agility and cloud migration, they almost universally believe their WANs cannot currently meet those demands. View the infographic to learn more!

Type: Infographic

Sponsor: InfoVista


The Synchrony Trend Spotter: Five Retail Trends to Watch in 2018

The Synchrony Trend Spotter: Five Retail Trends to Watch in 2018

Are you ready for what's next? Find out what the top five retail trends of 2018 mean for your business with Synchrony insights.

Type: White Paper

Sponsor: Synchrony


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FEATURES


How a wearable changed the customer experience for Carnival Cruise

How a wearable changed the customer experience for Carnival Cruise

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Talking With: Amanda Manna about retailers and digital disruption

Talking With: Amanda Manna about retailers and digital disruption

The former head of narrative and partnerships at Lowe's Innovation Labs is scheduled to give a keynote address at Networld Media Group's CONNECT: The Mobile CX Summit in Chicago next month.

World of Money to bring readers the latest news about financial tech

World of Money to bring readers the latest news about financial tech

Newsletter will selectively curate content daily from among the top stories and information sources to bring readers the news they need to succeed in a fast-moving and highly competitive global economy.

How AI can improve the customer experience

How AI can improve the customer experience

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

What can US retailers learn from China about mobile payments?

What can US retailers learn from China about mobile payments?

The success in China is largely driven by consumers' adoption of mobile wallets like Alipay and WeChat/Ten Pay, which make up the majority of the mobile payment market.

Are consumers pushing back against the cashless trend?

Are consumers pushing back against the cashless trend?

Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?

Mobile scan-and-go: From cashier to concierge

Mobile scan-and-go: From cashier to concierge

With robotics and artificial intelligence (AI) technology advancing, many industries are now addressing the opportunities and challenges presented by increased automation. Retail is no different. In particular, the emergence of checkout-free retail has excited consumers tired of waiting in line.

3 suggestions for the industry to

3 suggestions for the industry to "save" the Pays

Apple Pay, Google Pay and Samsung Pay aren't going anywhere, but U.S. consumers are not enthusiastic about using them at the physical point-of-sale. But the industry could do some things to help bump adoption and incentivize merchants to accept NFC-enabled mobile payments.

How payments innovation actually hinders the customer experience

How payments innovation actually hinders the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

Kohl's revamps rewards program with a mobile and digital emphasis

Kohl's revamps rewards program with a mobile and digital emphasis

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.

PayPal eyes servicing SMBs with $2.2B iZettle acquisition

PayPal eyes servicing SMBs with $2.2B iZettle acquisition

PayPal made the largest acquisition in its history Thursday when it announced an agreement to purchase iZettle, commonly referred to as the European Square.

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Souheil Badran has been the face of Alipay in North America as the company continues to expand merchant acceptance in Canada and the U.S. to keep pace with the growing number of tourists visiting popular tourist cities every year.

Retailers and the move toward a mobile, cashierless checkout experience

Retailers and the move toward a mobile, cashierless checkout experience

Tom Chittenden, vice president and general manager of retail solutions, NCR Corp., writes about how the reinvention happening in retail is pushing more merchants towards the cashierless model.

Perception doesn't match reality in the US payments industry

Perception doesn't match reality in the US payments industry

Bank of America's Head of Digital Banking Michelle Moore and PayPal CEO Dan Schulman each made separate comments the past couple of weeks about the future of digital payments in the U.S. The problem is that right now, they're way off.

Mobile Payments Today: April's best reads

Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read content on the site.

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August 18-20, 2014 | Chicago

think mobile first.

CONNECT: Mobile Innovation Summit will explore the many opportunities that retail and restaurant enterprises have for leveraging mobile and digital channels to build their brands, increase sales and improve customer engagement, experience and loyalty. During this event, you will network, share ideas and learn from the brightest minds in the industry.


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