It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)




Infographic: Think Mobile First

The impact of mobile on the retail and restaurant industries continues to grow. This infographic gives the key data points to explain why mobile is an investment worth making.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit




Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


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FEATURES


Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

The mobile app security risk is growing

Retailers, financial services companies, government agencies and others that interact with customers through mobile apps need to keep security top-of-mind and threats become more sophisticated.

POS check: Rising to the mobile challenge

Mobile payment platforms debuted amidst tremendous buzz. Although the platforms launched successfully, most consumers continued to use traditional payment methods, pushing business owners to delay their mobile-first strategies to a later date. But that is changing and retailers need to be ready.

MCX's CurrentC showed potential with loyalty-based approach

When JP Morgan Chase acquired the Merchant Customer Exchange payments technology last month, a 5-year saga came to a bitter end. The payments industry, which has proven difficult to navigate and succeed in over the past decade, claimed another victim.

Mobile Payments Today: March's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

How will the IoT impact retailers

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Webinar to focus on security in digital commerce and payments

With mobile blurring the lines between physical and online shopping for both consumers and merchants, these new payment options call for security and trust models that meet the new challenges and threats.

McDonald's move to mobile ordering will be closely watched

McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is the order of the future. But, chains must lay the groundwork for this major transition by preparing a foundation that helps them clear the potential hurdles and move on to future success.

US restaurants lead the charge for a cashless future

Although mobile payments are convenient for both employees and customers, transitioning to a cashless operation also presents a new set of challenges.

OmnyPay exec: Retailers face hurdles with mobile apps

While 84 percent of shoppers are using their smartphone for retail shopping purposes, retailers are facing more than a few obstacles when it comes to downloads of a branded app.

It's the same old story for mobile payments adoption

A recent field test from the Boston Fed's Payments Strategies group shows the shortcomings of today's market.

How retailer mobile apps can make, or break, the customer experience

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

Retailers continue to fine tune mobile experiences

If 2015 was a defining moment for mobile use in retail, then 2016 showed the industry what is possible as merchants continued to fine-tune their app experiences for consumers. And they will continue along that path well into 2017 and beyond.

Upcoming webinar to tackle mobile commerce fraud

If mobile commerce is part of your overall selling strategy, understanding the differences between e-commerce and m-commerce fraud management is critical.

Mobile Payments Today: February's best reads

It's time for a look back at last month's most-read articles on Mobile Payments Today.

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August 18-20, 2014 | Chicago

think mobile first.

CONNECT: Mobile Innovation Summit will explore the many opportunities that retail and restaurant enterprises have for leveraging mobile and digital channels to build their brands, increase sales and improve customer engagement, experience and loyalty. During this event, you will network, share ideas and learn from the brightest minds in the industry.


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