Mary Hines, the global head of rewards for Citi, is scheduled to give the opening keynote for the conference.
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades. Retail Customer Experience, a Mobile Payments Today sister publication, caught up with him at the recent NRF 'Big Show' to get his perspective on what's ahead.
Go isn't necessarily a new concept, but Amazon's take on cashierless shopping brings with it questions about the future of retail, and changes the way we as consumers buy goods.
It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.
Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.
Mobile Payments Today recounts all the ways we love our favorite transaction method, flaws and all.
Mobile Payments Today takes a look at the top blog posts in 2017.
Mobile Payments Today takes a look back at the top features on the site throughout the past year.
These areas present great opportunities, but also significant challenges.
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.
ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.
It's time for a look back at October's most-read articles and blog posts on Mobile Payments Today.
There's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice assistants such as Amazon's Alexa and Apple's Siri.
Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.
That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.
As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.
Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.
It's time for a look back at July's most-read articles and blog posts on Mobile Payments Today.
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.