How Scotiabank ensures an easy customer experience at the ATM

How Scotiabank ensures an easy customer experience at the ATM

When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus,  vice president of international banking payments at Scotiabank.  This is where he believes technology can play a crucial role.

How FIs are 'repurposing' technology in the branch

How FIs are 'repurposing' technology in the branch

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.

The 'ultimate bank customer experience': Are we there yet?

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

FIS executive discusses the convergence of mobile and ATMs

FIS executive discusses the convergence of mobile and ATMs

Company claims more than 27 million mobile banking customers as it tries to find the best experience for users.

Agenda: ATM and Mobile Innovation Summit 2014

Agenda: ATM and Mobile Innovation Summit 2014

Kurt Helwig, CEO of the Electronic Funds Transfer Association, and Tom Harper, president and CEO of Networld Media Group talk about points of focus — innovation, regulation and security — for this year's ATM and Mobile Innovation Summit. The two-day...

Preview: ATM & Mobile Innovation Summit 2014

Preview: ATM & Mobile Innovation Summit 2014

Tom Harper, president and CEO of Networld Media Group talks about what to expect from this year's ATM & Mobile Innovation Summit and why executives should consider it imperative to attend and hear what high-level presenters and panelists have to say about the future of payments.

Are we exploiting the unbanked once they enter the system?

Are we exploiting the unbanked once they enter the system?

An ex-employee sued McDonald's claiming that its policy of paying unbanked employees' wages via prepaid  meant that her income was eaten up by card fees. A panel of payments experts tackles this difficult issue at the ATM & Mobile Executive Summit in Washington, D.C.

Dynamic authentication: A new answer to card skimming

Dynamic authentication: A new answer to card skimming

Mimi Hart, CEO of MagTek, explains a new angle on stopping skimmers from using a compromised card. (From the ATM & Mobile Executive Summit in Washington, D.C.)

Death of cards, increasing regulation to drive ATM/mobile trend

Death of cards, increasing regulation to drive ATM/mobile trend

Peter Shortall of MasterCard Advisors makes an unusual prediction on the fate of plastic and how it will play into the convergence of mobile phones and ATMs. (From the ATM & Mobile Executive Summit.)

MasterCard: Mobile/ATM boom is already here

MasterCard: Mobile/ATM boom is already here

"The technology is proven," says Peter Shortall of MasterCard. "And consumer adoption is wide." Peter argues that the foundation of existing consumer usage will lead to swift adoption of new mobile technologies. (From the ATM & Mobile Executive Summit.)

What's really driving the ATM/mobile convergence

What's really driving the ATM/mobile convergence

Consumers are in the driver's seat, but what's motivating them? Peter Shortall of MasterCard explains what has to happen to create a compelling consumer value proposition. (From the ATM & Mobile Executive Summit.)

Does mobile cut down on ATM fraud?

Does mobile cut down on ATM fraud?

An audience member asks whether the mobile/ATM application adds a sufficient layer of authentication such that EMV would not be necessary. (From the ATM & Mobile Executive Summit.)

Examples of ATM/mobile convergence at Citi

Examples of ATM/mobile convergence at Citi

"The ATM is still our most-used channel." Wayne Malone, head of Citishare and global ATMs, discusses the synergy between ATMs and mobile phones within Citi's massive network. (From a panel at the ATM & Mobile Executive Summit.)

Use cases for combining mobile and ATM

Use cases for combining mobile and ATM

An industry overview of the convergence by Mark Critchett, NCR's marketing director, payments and multichannel solutions. (From a panel at the ATM & Mobile Executive Summit.)

Mike Lee: 3 payment game-changers driving mobile

Mike Lee: 3 payment game-changers driving mobile

Mike Lee, CEO of ATMIA, participated in a debate at the recent ATM & Mobile Executive Summit in Washington D.C. "It's reached a point where you innovate or die," he said. According to Mike, different types of cardless ATM transactions are quickly rising around the world.

EFTA previews the ATM & Mobile Executive Summit

EFTA previews the ATM & Mobile Executive Summit

Kurt Helwig, president of the Electronic Funds Transfer Association, talks about some of the speakers and topics lined up for this month's inaugural ATM & Mobile Executive Summit, September 25-26 in Washington, D.C. Helwig is interviewed by Bob Bucceri, partner...

BAI 2011: Diebold's new card-lock feature

BAI 2011: Diebold's new card-lock feature

Part of Diebold's mobile banking suite, the card-lock feature allows customers to lock and unlock their ATM cards with a text message. Diebold product manager Balaji Devarasetty explained how it works to editor Kim Williams.

BAI 2011: The new tablet-style ATM from Nautilus Hyosung

BAI 2011: The new tablet-style ATM from Nautilus Hyosung

Rob Evans demonstrates the tablet-style interface of the Monimax ATM from Nautilus Hyosung, which can capitalize on the increasing popularity of mobile payments and banking.

BAI 2011: NCR, PayPal deal enables p-to-p via ATM

BAI 2011: NCR, PayPal deal enables p-to-p via ATM

Bob Tramontano, vice president of global field marketing for NCR, says smartphones and ATMs make a fast way to pay anyone, virtually anywhere.

  • 1 (current)

Showing (1 - 19) of 19

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

3 trends for 2018: Safer data, faster payments, better experiences