Wirecard to add chatbot to boon mobile payment app

Wirecard has selected Astute Solutions to implement chatbot software into the company's mobile payments app called boon, according to a press release.

Astute Bot will enable boon users to receive personalized service interactions through a messaging interface. In recent years, Wirecard began using artificial intelligence in its risk management systems, and is now implementing AI-fueled features in the field of consumer interactions and customer support.

"By continuously expanding its value proposition, boon by Wirecard has become an advanced mobile payment ecosystem, which is far beyond payment-only," Georg von Waldenfels, executive vice president consumer solutions at Wirecard, said in the release. "We are excited to soon be offering a further enhanced consumer interaction experience which is well advanced versus market standard."

Topics: Bank Customer Experience Summit, CONNECT: The Mobile CX Summit, In-App Payments, Mobile/Digital Wallet

Companies: Wirecard

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