Technology, outsourcing and consulting company Infosys has released the results of its recent survey on mobile banking. And the news is good – mostly.

According to the new report, a large majority (94 percent) of respondents said mobile banking is easy, while 77 percent said it's convenient. However, only 42 percent said they find mobile banking to be a reliable way to access their accounts.

The study was conducted by an independent research firm for Infosys between Feb. 22-27. The online survey included 1,000 active smartphone users in the U.S. who already use online banking services.

The security of mobile banking remains a concern for respondents, even for those who say they actively use mobile banking. Thirty percent of mobile banking users cited protection of personal data as the reason why they don't use the service more often, and 60 percent of non-users said security is the reason they avoid mobile banking.

"The mobile phone is ubiquitous, and for financial institutions it must be viewed as the gatekeeper to the consumer of the future," said Ashok Vemuri, head of the Americas for Infosys. "Our research shows that mobile banking users like ease and convenience but at the same time demand and expect seamless service, while non-users still face security fears.

"There is phenomenal opportunity for banks to listen to feedback from early adopters and set the pace around customer experience in the digital world," Vemuri said.

Even with those security fears, mobile banking ranks alongside  other banking channels when it comes to security comfort level. Eigthy-three percent of respondents said they feel comfortable or secure while banking on a mobile device. That compares with 84 percent on an ATM.

Curiously, 96 percent of respondents said they feel most secure banking on a home computer. That's even higher than comfort levels at an actual bank branch (93 percent).

Among the benefits of mobile banking, 80 percent of consumers said they like the 24-hour access to their accounts the service provides. Reviewing data and balancing checking accounts were both cited by 71 percent of respondents as being the most useful feature of mobile banking.

For more information on this topic, visit the Mobile Banking research center.