There's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice assistants such as Amazon's Alexa and Apple's Siri.
Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.
Since the introduction of contactless cards in September 2007, it has gradually become the payment method of choice for many consumers in the U.K as society gradually moves away from cash.
While the use of Apple Pay in mobile apps isn't a new concept, most retailers, especially in the SMB and mid-market world haven't taken advantage of its conversion advantages.
That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.
As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.
And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.
Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.
Banks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative institutions are providing that experience, particularly of the mobile variety.
Mobile remote deposit capture is not the trendy feature it once was for banks. It's expected. Today, consumers desire a way for banks to help them make the best decisions with their money.
Initially hailed as innovative, it appears that Visa's 'war on cash' is in reality a war on merchant profitability and customer payment choice. However, a 'war on plastic' is a promising business case that could actually be sold to merchants.
It's time for a look back at July's most-read articles and blog posts on Mobile Payments Today.
Fintech isn't just the new kid on the block anymore; it's got some serious dough behind it. But does it mean that fintech companies are the future?
China's mobile-payment incumbents have made it difficult for Apple Pay to gain a significant market share in the country despite Apple's best efforts.
Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.
Despite the predominance of digital banking, there's evidence customers are growing less satisfied with their digital banking experience.
The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.
Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.