Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago. View Will Hernandez's profile on LinkedIn

Best of 2017: Did those predictions about mobile payments come true?

Best of 2017: Did those predictions about mobile payments come true?

Mobile Payments Today takes a look back at the top features on the site throughout the past year.

How the EA Star Wars video game fiasco can be a lesson for banking, fintech

How the EA Star Wars video game fiasco can be a lesson for banking, fintech

Consumers want optimal value for the money they spent on a product. But when that doesn't go their way, expect backlash in a huge way.

Target stakes claim to mobile payments with Wallet

Target stakes claim to mobile payments with Wallet

The company officially became the latest big-box retailer to add an in-store, mobile-payment feature to its app in a move that also combines the company's digital coupon program into a single scan at checkout.

Mobile Payments Today: November's top reads

Mobile Payments Today: November's top reads

It's time for a look back at November's most-read articles and blog posts on Mobile Payments Today.

Black Friday: Mobile payments sputter at the physical POS

Black Friday: Mobile payments sputter at the physical POS

Despite the less-than-stellar numbers for in-store, proximity-based mobile payments, Cyber Monday set a record for mobile-based remote payments.

PNC puts the customer experience at the center of PNC Pay

PNC puts the customer experience at the center of PNC Pay

A new feature within the bank's mobile app is more about customer control than payments.

Mobile Payments Today: October's top reads

Mobile Payments Today: October's top reads

It's time for a look back at October's most-read articles and blog posts on Mobile Payments Today.

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

2017 a quiet year for true mobile wallets in US

2017 a quiet year for true mobile wallets in US

In the weeks after Mobile Payments Today asked companies to supply information for last year’s Mobile Wallet Comparison Guide, a number of events happened in the industry that created a lot of buzz. This year? Not so much.

Contextual commerce still finding its way

Contextual commerce still finding its way

Contextual commerce is an emerging trend in the payments and retail industries that executives are still trying to figure out due to some confusion over the concept.

Mobile payments success can take different forms in the US

Mobile payments success can take different forms in the US

The payments industry needs a better barometer for how it measures success with mobile payments in the U.S. as the calendar approaches a new year.

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view of Alipay's operations outside of China.

Mobile wallets: In a lull or never really a thing?

Mobile wallets: In a lull or never really a thing?

A study from JPMorgan Chase and Forrester Consulting concludes that both consumers and merchants are taking a break from adopting digital wallets as they wait for the "next wave of progress."

Playing with the 'Pays': The bank approach to mobile payments

Playing with the 'Pays': The bank approach to mobile payments

While there are pros and cons to a bank forging its own way with mobile payments outside the Pays, industry executives on a panel last month at the Bank Customer Experience in Chicago agreed financial institutions should be aware of, and explore, all developments in the industry.

Mobile Payments Today: September's top reads

Mobile Payments Today: September's top reads

It's time for a look back at September's most-read articles and blog posts on Mobile Payments Today.

Is Zelle finding a groove with bank customers over Venmo?

Is Zelle finding a groove with bank customers over Venmo?

It was a small sample size, but participants at a consumer panel at last week's Bank Customer Experience Summit in Chicago revealed their preferences for mobile P2P services.

In Depth: Payments industry was (mostly) quiet this summer

In Depth: Payments industry was (mostly) quiet this summer

Mobile Payments Today takes a look back at the top stories from the past three months.

Chatbots emerging as a commerce channel, but work remains to perfect the tech

Chatbots emerging as a commerce channel, but work remains to perfect the tech

There's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice assistants such as Amazon's Alexa and Apple's Siri.

Merchants seek ways to make their mobile apps indispensable

Merchants seek ways to make their mobile apps indispensable

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

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3 trends for 2018: Safer data, faster payments, better experiences