Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago. View Will Hernandez's profile on LinkedIn

6 tidbits from CONNECT: The Mobile CX Summit 2018

6 tidbits from CONNECT: The Mobile CX Summit 2018

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery options.

Mobile increasingly important to Citi's ThankYou Rewards program

Mobile increasingly important to Citi's ThankYou Rewards program

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago Monday at the annual CONNECT: The Mobile CX Summit and spoke about how the rising interaction between consumers and their mobile devices

Podcast Episode 5: Citi Managing Director discusses loyalty programs and the mobile experience

Podcast Episode 5: Citi Managing Director discusses loyalty programs and the mobile experience

Host Will Hernandez discusses mobile loyalty programs with Citi's managing director of customer engagement and innovation. Will also chats with Elliot Maras, editor of Kiosk Marketplace and Food Truck Operator, about the relationship between mobile and kiosks.

Podcast Episode 4: Kount VP of Marketing discusses mobile fraud, security trends and strategies to battle criminals

Podcast Episode 4: Kount VP of Marketing discusses mobile fraud, security trends and strategies to battle criminals

Host Will Hernandez, discusses mobile fraud, how to combat it, and the recent trends to look out for, with Kount's vice president of marketing, Don Bush. Will also chats with Bradley Cooper, editor of Digital Signage Today and Blockchain Tech News, about the future of blockchain.

The time is now for banks to issue contactless cards

The time is now for banks to issue contactless cards

A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers are more aware of the “tap,” thanks to NFC-enabled mobile payments.

Podcast Episode 3: Masabi exec discusses future of transit with mobile payments, and Uber

Podcast Episode 3: Masabi exec discusses future of transit with mobile payments, and Uber

Host Will Hernandez, discusses the future of transit, Uber, and how mobile payments ties it altogether, with Jonathan Donovan, chief product officer of Masabi. Will also speaks with Christopher Hall, director of the Interactive Customer Experience Association, about mobile payments, the customer experience, along with details about ICXA.

Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments

Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments

Host Will Hernandez discusses Zelle's massive success and new verification features with Lou Anne Alexander, group president of payments at Early Warning. ATM Marketplace Editor Suzanne Cluckey discusses mobile banking, World of Money, and mobile/ATM transactions.

Talking With: Amanda Manna about retailers and digital disruption

Talking With: Amanda Manna about retailers and digital disruption

The former head of narrative and partnerships at Lowe's Innovation Labs is scheduled to give a keynote address at Networld Media Group's CONNECT: The Mobile CX Summit in Chicago next month.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read content on the site.

Are consumers pushing back against the cashless trend?

Are consumers pushing back against the cashless trend?

Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

Bank of America launched three months ago what it calls the first widely available AI-driven virtual assistant of its kind in financial services.

Mezu trumpets privacy with new mobile P2P app

Mezu trumpets privacy with new mobile P2P app

As consumers become more conscious about which companies they share sensitive information with, a Cleveland-based company has launched a mobile person-to-person app that adds a level of anonymity its co-founder and CEO believes is missing from the market.

Mobile Wallet Comparison Guide 2018: NFC smartphone payments stall

Mobile Wallet Comparison Guide 2018: NFC smartphone payments stall

Mobile Payments Today Editor Will Hernandez previews the latest guide from Networld Media Group.

Mobile Payments Today: May's best reads

Mobile Payments Today: May's best reads

It's time for a look back at last month's most-read content on the site.

3 suggestions for the industry to

3 suggestions for the industry to "save" the Pays

Apple Pay, Google Pay and Samsung Pay aren't going anywhere, but U.S. consumers are not enthusiastic about using them at the physical point-of-sale. But the industry could do some things to help bump adoption and incentivize merchants to accept NFC-enabled mobile payments.

PayPal eyes servicing SMBs with $2.2B iZettle acquisition

PayPal eyes servicing SMBs with $2.2B iZettle acquisition

PayPal made the largest acquisition in its history Thursday when it announced an agreement to purchase iZettle, commonly referred to as the European Square.

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Souheil Badran has been the face of Alipay in North America as the company continues to expand merchant acceptance in Canada and the U.S. to keep pace with the growing number of tourists visiting popular tourist cities every year.

Perception doesn't match reality in the US payments industry

Perception doesn't match reality in the US payments industry

Bank of America's Head of Digital Banking Michelle Moore and PayPal CEO Dan Schulman each made separate comments the past couple of weeks about the future of digital payments in the U.S. The problem is that right now, they're way off.

Mobile Payments Today provides showcase for mobile wallet providers

Mobile Payments Today provides showcase for mobile wallet providers

Mobile Payments Today is preparing the 2018 edition of the Mobile Wallet Comparison Guide. If your company provides a mobile wallet, you're eligible for a free listing in the guide.

Mobile Payments Today: April's best reads

Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read content on the site.

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Mobile increasingly important to Citi's ThankYou Rewards program