Elliot Maras
Elliot Maras is the editor of KioskMarketplace.com and FoodTruckOperator.com.

How AI can improve the customer experience

How AI can improve the customer experience

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

EMV, mobile ordering upgrades challenge restaurant industry

EMV, mobile ordering upgrades challenge restaurant industry

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

Mobile payments can redefine the customer experience for unattended retail

Mobile payments can redefine the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

Unattended retail struggles with mobile payments acceptance

Unattended retail struggles with mobile payments acceptance

Mobile payments continue to expand, making it important for operators of unattended retail equipment to invest in the technology. A speaker at the National Automatic Merchandising Association show in Las Vegas urged his fellow industry executives to get on board with the trend.

Self-service industry lags with EMV compliance

Self-service industry lags with EMV compliance

The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.

Macy's overhauls mobile app in face of rising consumer expectations

Macy's overhauls mobile app in face of rising consumer expectations

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and a virtual furniture design experience.

Payments chatter invades CES

Payments chatter invades CES

A CES panel explored the challenges of payments technology, including the difficulty with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.

Security experts: Exposed data increases cyber risks

Security experts: Exposed data increases cyber risks

Cybercrime presents a serious threat and companies have a lot of work to do to reduce their vulnerability. Fortunately, there are resources available to assist them in the effort.

Backlash from 'Bodega Mania' a lesson for fintech, payments industries

Backlash from 'Bodega Mania' a lesson for fintech, payments industries

Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.

Mobile, self-service kiosks play key role in Subway's redesigned stores

Mobile, self-service kiosks play key role in Subway's redesigned stores

By deploying its "Fresh Forward" concept, Subway has recognized the need to make ordering more convenient in addition to continuing its emphasis on freshness.

Comme ci, comme ça: These millennials not crazy about the mobile-payment experience

Comme ci, comme ça: These millennials not crazy about the mobile-payment experience

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.

The IoT offers new capabilities, but new technology requires preparation and commitment to change

The IoT offers new capabilities, but new technology requires preparation and commitment to change

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation for the technology to succeed.

Fledgling tech company ready to take on Amazon Go

Fledgling tech company ready to take on Amazon Go

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

Mobile payments and kiosks: The perfect match?

Mobile payments and kiosks: The perfect match?

Smartphones are driving an e-commerce revolution. While mobile payments can adversely affect the need for kiosks in some situations, most industry observers see mobile payments as another payment option that kiosk operators need to consider to meet consumer buying habits.

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