These areas present great opportunities, but also significant challenges.
Consumers want optimal value for the money they spent on a product. But when that doesn't go their way, expect backlash in a huge way.
While this period brings great opportunity for retailers, it also creates considerable challenges. Retailers must respond to evolving behaviors and manage huge increases in footfall, but still deliver the exceptional in-store experience consumers demand.
Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.
It was a small sample size, but participants at a consumer panel at last week's Bank Customer Experience Summit in Chicago revealed their preferences for mobile P2P services.
The Burger King franchise in Russia has rolled out a loyalty program built around the 'Whoppercoin.' It's a cryptocurrency that customers can traffic in online or trade in for free burgers. Could it also be a signal that Russia is softening its hostile stance toward virtual currency?
And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
Banks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative institutions are providing that experience, particularly of the mobile variety.
The card this week announced a program to award small-and-medium sized business to renounce cash in favor of shiny new point-of-sale systems that accept credit and debit payments as well as those of the digital variety.
A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.
Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.
Airline revenue and payments professionals find common agreement around revenue opportunities that arise from deploying mobile payment capabilities.
The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There are many items you must choose from, but here is an important something to think about.
We've seen multiple studies over the past few months that conclude younger generations are aware of mobile payments, but don't care much about them — a service such as Venmo being the rare exception.
If you want to see the potential future of retail, visit an Amazon bookstore.
A recent field test from the Boston Fed's Payments Strategies group shows the shortcomings of today's market.
Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.
Does the consumer-controlled checkout Amazon Go offers hold revolutionary potential, or is it a blip on the radar before a newer, hotter trend dominates the popular narrative? In reality, it's a bit of both.
Venmo has staked its claim as a verb, which says something about its ubiquity. Masterpass and Zelle? Not so much.