It's the same old story for mobile payments adoption

A recent field test from the Boston Fed's Payments Strategies group shows the shortcomings of today's market.

How retailer mobile apps can make, or break, the customer experience

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

The impact of Amazon Go and the future of payments

Does the consumer-controlled checkout Amazon Go offers hold revolutionary potential, or is it a blip on the radar before a newer, hotter trend dominates the popular narrative? In reality, it's a bit of both.

What's in a name for Masterpass, Venmo and Zelle?

Venmo has staked its claim as a verb, which says something about its ubiquity. Masterpass and Zelle? Not so much.

The mobile-centric gap costs travel operators significant revenues

With an estimated $817 billion expected in digital travel sales globally by 2020, airlines are missing significant revenues by failing to exploit the potential of mobile commerce and payment innovation.

Inside the mobile-only, on-demand market (and gig economy), Part III

In the final part of this series, we take a look at what makes a great mobile app. The answer might be simple, but the execution is often difficult.

Inside the mobile-only, on-demand market (and gig economy), Part II

In the second part of this series, Mobile Payments Today gives readers a closer look about how services such as Postmates work for the person delivering goods.

Inside the mobile-only, on-demand market (and gig economy), Part I

Mobile apps such as Postmates and Uber have become the blueprint for great customer experiences. But what is it like to be on the other side of such services, particularly Postmates?

Mobile ordering is reinventing the drive-thru experience

Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even faster, even easier drive-thru transaction.

3 success factors behind airlines and their mobile payments strategies

As airline passengers increasingly turn to smartphones and other mobile devices to book and manage their flights and related travel arrangements, airlines have the opportunity for significant new revenues.

Sweetgreen, mobile payments and a cashless society

The popular specialty salad quick-service restaurant chain tested a no-cash policy in 2016 and is now fully cashless where such a thing is allowed by law. Is such a move the best thing for consumers.

Are in-car payments innovative?

Their success will likely hinge on the same issues as mobile payments — consumer adoption and acceptance.

Retailers tap the power of mobile apps during holiday season

Here's a reason for retailers to be "appy" this holiday season: Purchases made on mobile apps more than doubled in 2015, to nearly $50 billion. We look at holiday-specific shopper apps and how retailers can parlay these concepts into direct spending online and in the store.

The revenue connection between mobile booking and loyalty

Kristian Gjerding, CEO of CellPoint Mobile, examines mobile loyalty in the travel industry.

Cardless cash transactions: What's in it for consumers?

A lot, actually. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent players.

The end of payments as we know it

André Stoorvogel, head of marketing at Rambus Bell ID, provides us with his thoughts on the industry after another Money20/20 conference.

Can Kohl's help mobile payments get off the launch pad?

Tim Spenny, from GfK Research, believes consumers will gravitate towards Kohl's Pay and make it a success.

Apple Pay's tenuous role in a cashless society

Mobile Payments Today Editor Will Hernandez examines Tim Cook's recent comment about a cashless society and mobile payments.

CFPB, EMV, mobile payments sure to dominate this year's Money 20/20

The annual Money 20/20 conference starts Sunday, which means we're about to be hit with a lot of payments talk next week.

If Hispanics drive emerging payment tech trends, the industry needs to take note

Mobile Payments Today Editor Will Hernandez takes a closer look at Bank of America's Trends in Consumer Mobility Report that reveals Hispanics are avid users of mobile for banking and payments.

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