3 trends for 2018: Safer data, faster payments, better experiences

3 trends for 2018: Safer data, faster payments, better experiences

These areas present great opportunities, but also significant challenges.

How the EA Star Wars video game fiasco can be a lesson for banking, fintech

How the EA Star Wars video game fiasco can be a lesson for banking, fintech

Consumers want optimal value for the money they spent on a product. But when that doesn't go their way, expect backlash in a huge way.

Merchants can beat the Black Friday blues with faster payments, safer data

Merchants can beat the Black Friday blues with faster payments, safer data

While this period brings great opportunity for retailers, it also creates considerable challenges. Retailers must respond to evolving behaviors and manage huge increases in footfall, but still deliver the exceptional in-store experience consumers demand.

Backlash from 'Bodega Mania' a lesson for fintech, payments industries

Backlash from 'Bodega Mania' a lesson for fintech, payments industries

Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.

Is Zelle finding a groove with bank customers over Venmo?

Is Zelle finding a groove with bank customers over Venmo?

It was a small sample size, but participants at a consumer panel at last week's Bank Customer Experience Summit in Chicago revealed their preferences for mobile P2P services.

Russians 'have it their way' with Whoppercoin

Russians 'have it their way' with Whoppercoin

The Burger King franchise in Russia has rolled out a loyalty program built around the 'Whoppercoin.' It's a cryptocurrency that customers can traffic in online or trade in for free burgers. Could it also be a signal that Russia is softening its hostile stance toward virtual currency?

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Fintech companies providing easy, meaningful and useful mobile experiences

Fintech companies providing easy, meaningful and useful mobile experiences

Banks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative institutions are providing that experience, particularly of the mobile variety.

Visa continues to thumb nose at cash

Visa continues to thumb nose at cash

The card this week announced a program to award small-and-medium sized business to renounce cash in favor of shiny new point-of-sale systems that accept credit and debit payments as well as those of the digital variety.

How elotes and tamales keep a cashless society at bay

How elotes and tamales keep a cashless society at bay

A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.

2017 BCX awards competition last call for entries: Are you in?

2017 BCX awards competition last call for entries: Are you in?

Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Despite costs, airlines deploy mobile payments to leverage revenue opportunities

Despite costs, airlines deploy mobile payments to leverage revenue opportunities

Airline revenue and payments professionals find common agreement around revenue opportunities that arise from deploying mobile payment capabilities.

The mobile-payments dilemma for retailers: What's what in the market

The mobile-payments dilemma for retailers: What's what in the market

The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There are many items you must choose from, but here is an important something to think about.

It's a weird time for mobile payments

It's a weird time for mobile payments

We've seen multiple studies over the past few months that conclude younger generations are aware of mobile payments, but don't care much about them — a service such as Venmo being the rare exception.

The offline and online worlds collide at Amazon's bookstores

The offline and online worlds collide at Amazon's bookstores

If you want to see the potential future of retail, visit an Amazon bookstore.

It's the same old story for mobile payments adoption

It's the same old story for mobile payments adoption

A recent field test from the Boston Fed's Payments Strategies group shows the shortcomings of today's market.

How retailer mobile apps can make, or break, the customer experience

How retailer mobile apps can make, or break, the customer experience

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

The impact of Amazon Go and the future of payments

The impact of Amazon Go and the future of payments

Does the consumer-controlled checkout Amazon Go offers hold revolutionary potential, or is it a blip on the radar before a newer, hotter trend dominates the popular narrative? In reality, it's a bit of both.

What's in a name for Masterpass, Venmo and Zelle?

What's in a name for Masterpass, Venmo and Zelle?

Venmo has staked its claim as a verb, which says something about its ubiquity. Masterpass and Zelle? Not so much.

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3 trends for 2018: Safer data, faster payments, better experiences