Mobile payments helps play key role to reduce customer wait times

A panel discussion at the recent Customer Experience Summit in Chicago focused on how brands such as Dunkin' Donuts and Taco Bell use mobile to improve the customer experience.

Can mobile boost the digital ordering experience?

Noah Glass, the founder and CEO of Olo, discusses why mobile is the key to digital ordering success.

InComm's drive to bring open-loop prepaid to mobile wallets

The company has partnered with Gemalto to use the digital security company's Allynis Trusted Services Hub to digitize its open-loop prepaid card offerings.

Will consumers adopt Facebook's 'Buy' button?

The social media giants is adding the feature so its zillions of users can shop as they socialize and the move has industry watchers buzzing.

Three years later: Where does MCX stand today?

Best Buy, Target, and Wal-Mart were among the first major retailers to announce their support for the Merchant Customer Exchange. More than three years later, the proposed mobile payments system is still more an idea than an actual product.

No surprise: Gallup finds mobile wallets low priority for consumers

Just 13 percent of more than 17,000 consumers surveyed have a digital wallet on their smartphone.

Banks eye tech upgrades and mobile tops the list

KAL and Mobile Payments Today sister publication ATM Marketplace took the wraps off the 2015 software trends report — and offered a detailed look at what the survey results indicate.

The EMV countdown is on: What merchants should be doing now

The U.S. is the last developed country in the world to move from the magnetic stripe card standard to EMV. It is also the largest and most complex market so far to make the switch, and Ingenico is finding that many merchants — especially medium-size ones — are not fully aware of what they need to do to get ready.

Global consumers interested in proximity mobile payments

Michelle Evans, senior consumer finance analyst at Euromonitor International, shares some insights from her company's recent Hyperconnectivity Survey.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

Mobile online retail payments in focus

Total mobile online retail payments are expected to grow from $75.8 billion to $217.4 billion at a 23 percent compounded annual growth rate between 2014 and 2019, according to Javelin's Mobile Online Retail Payments Forecast.

Cards and payments: Renew the old, ring in the new

A new industry survey seeks to understand the priorities, challenges and benefits that payments organizations will encounter as they undertake a "new and renew" transformation in payments.

Fintech 2.0 needed between startups and banks

Dan Glessner, the chief marketing officer at Quisk, wrote a blog post about his recent attendance at the MoneyConf in Belfast.

New York's BitLicense in review

When the New York BitLicense landed last month, it created a massive storm of protests. It brought the debate on virtual currency regulations front and center.

Mobile bill pay adoption steadily grows

The Seventh Annual Billing Household Survey from Fiserv supports the assertion that mobile bill pay use has moved from the "early adopter" to the "early majority" phase.

June mobile payments 5 for 5: Apple, Google, and Microsoft

It's time for a look back at the most-read articles on Mobile Payments Today in June, and what we can learn from them.

Companies seek to take plastic to new digital heights

Rich McIver examines the different players in this unique market.

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

A voice for mobile carrier commerce

One long-time industry supporter is exploring the formation of a group that would help promote the benefits of direct carrier billing and mobile money services worldwide.

Rogers expands wireless support for suretap mobile wallet in Canada

Suretap now boasts support from Bell, Telus and its subsidiary Koodo, and Virgin Mobile Canada. CIBC also will allow its customers to load their credit cards into the mobile wallet, and consumers have the ability to store gift cards from more than 30 retailers.

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