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A panel at this year's Bank Customer Experience Summit brought together some college students from the University of Chicago to discuss how they view today's financial services.
Sirpa Nordlund, the executive director at Mobey Forum, catches up with Jordi Guaus, head of digital marketing at CaixaBank, to get the inside track on imaginBank, its new mobile-only proposition.
Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.