Getting in the mobile game
ACI Payment Systems billing and payment trends and best practices. The mobile revolution is taking off. Consumers are increasingly using their mobile device to manage their lives on a daily basis, creating a dependency on the capabilities the mobile channel provides to them. Accordingly, consumers also expect to be able to pay their bills from their mobile devices — anytime, anywhere — with nothing less than a stellar experience. Billers, defined as companies who issue bills, must provide a full mobile bill pay suite that allows consumers to interact in the method they prefer, whether it be via an app, SMS text or mobile browser, andensure all are integrated to prevent consumer frustration. A comprehensive and seamless mobilebill payment experience will significantly increase consumer satisfaction and the adoption of paperless billing, as well as deepen relationships for billers.
Your consumers are mobile, are you?