The 'ultimate bank customer experience': Are we there yet?

There's been a lot of talk about millennials and fintech over the past few years. But some in the banking industry are beginning to question whether they really should be treated like a new and exotic breed of retail banking customer.

At the Bank Customer Experience Summit, CarrieAnne Cormier, vice president of operations and strategy at $1.3 billion Avidia Bank, talked with Ricardo Belmar of InfoVista about cardless cash, chat bots, social media, video kiosks and how they all fit into an overall branch strategy that tailors the approach to a banking customer to the preferences of that customer — whatever his or her demographic group. 


Topics: ATMs, Mobile Banking, Trends / Statistics


Watch highlights from this year's CONNECT: The Mobile CX Summit

Watch highlights from this year's CONNECT: The Mobile CX Summit

More than 125 retail and restaurant executives gathered in Chicago last month for Networld Media Group's annual summit.

C-Speak: How merchants can protect their business from growing CNP fraud

C-Speak: How merchants can protect their business from growing CNP fraud

Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.

Sponsored by: Kount

Banks recognize customers' voices must be heard

Banks recognize customers' voices must be heard

Jim Ensign from Republic Bank discusses how financial institutions can improve the customer experience.

Cybersecurity always on the frontburner for banks

Cybersecurity always on the frontburner for banks

Patricia O'Donnell, senior vice president at Key Bank, discusses this challenge that FIs face daily.

Banks wrestle with providing the best customer experience

Banks wrestle with providing the best customer experience

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face going forward.

Auriga Self-Service Banking 2017

Auriga Self-Service Banking 2017

Mark Aldred from Auriga speaks to us at Self-Service Banking 2017 At Auriga, we’re committed to making personal contact an important part of the transaction. As Mark Aldred explains to Fintech Finance, “You can only achieve this if you have integrated omnichannel solutions.

David Smith at ATM & Cash Innovation Europe 2017

David Smith at ATM & Cash Innovation Europe 2017

David Smith talks to Fintech Finance at ATM & Cash Innovation Europe 2017 In the year of the 50th anniversary of ATM and of the 25th Anniversary of Auriga’s first steps in the market, we are here to confirm the...

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.

Issuance Video

Issuance Video

Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.

ATM Services Video

ATM Services Video

Your ATM is an important customer touch point – for revenues, customer experience and customer retention.

Hosted Services Video

Hosted Services Video

Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.

Webinar Creation Of Payment Business Based on Licensed company (RU & EN)

Webinar Creation Of Payment Business Based on Licensed company (RU & EN)

During our webinar, we've been talking about licensed European Payment institution and E-money institution, as well as the Internet acquiring.

How Scotiabank ensures an easy customer experience at the ATM

How Scotiabank ensures an easy customer experience at the ATM

When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus,  vice president of international banking payments at Scotiabank.  This is where he believes technology can play a crucial role.


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