The 'ultimate bank customer experience': Are we there yet?

Dec. 8, 2016

There's been a lot of talk about millennials and fintech over the past few years. But some in the banking industry are beginning to question whether they really should be treated like a new and exotic breed of retail banking customer.

At the Bank Customer Experience Summit, CarrieAnne Cormier, vice president of operations and strategy at $1.3 billion Avidia Bank, talked with Ricardo Belmar of InfoVista about cardless cash, chat bots, social media, video kiosks and how they all fit into an overall branch strategy that tailors the approach to a banking customer to the preferences of that customer — whatever his or her demographic group. 


Topics: ATMs, Mobile Banking, Trends / Statistics


Auriga Self-Service Banking 2017

Mark Aldred from Auriga speaks to us at Self-Service Banking 2017

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Sponsored by: Bank Customer Experience Summit

David Smith at ATM & Cash Innovation Europe 2017

David Smith at ATM & Cash Innovation Europe 2017

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.

Issuance Video

Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.

Webinar Creation Of Payment Business Based on Licensed company (RU & EN)

During our webinar, we've been talking about licensed European Payment institution and E-money institution, as well as the Internet acquiring.

Sponsored by: Advapay

ATM Services Video

Your ATM is an important customer touch point – for revenues, customer experience and customer retention.

Hosted Services Video

Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.

How Scotiabank ensures an easy customer experience at the ATM

When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus,  vice president of international banking payments at Scotiabank.  This is where he believes technology can play a crucial role.

How FIs are 'repurposing' technology in the branch

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

AMIS: 'The Future of Payments' revisited

A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.

Watch highlights from this year's CONNECT Mobile Innovation Summit

Couldn't make the CONNECT Mobile Innovation Summit? Catch the highlights with this video.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.


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