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At the Bank Customer Experience Summit this fall in Chicago, Aite Group Research Director Julie Conroy offered her viewpoint on consumer banking habits and preferences that are influencing — and being influenced by — new technologies, such as advanced self-service, video teller machines, mobile apps and more.
When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus, vice president of international banking payments at Scotiabank. This is where he believes technology can play a crucial role.
This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.
Sponsored by: Bank Customer Experience Summit
At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.
Couldn't make the CONNECT Mobile Innovation Summit? Catch the highlights with this video.
From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.
Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.
Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.
Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.
Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.
Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.
Company claims more than 27 million mobile banking customers as it tries to find the best experience for users.