CONTINUE TO SITE »
or wait 15 seconds
Wachter helps retailers integrate customer engagement technology

Wachter helps retailers integrate customer engagement technology

Matt Tyler, director of IoT, Wachter, discusses how the network technology integrator identifies the turnkey solution that works to address the challenges retailers face in attracting new customers.

Chase's Brown wants customers to feel like they accomplished goals

Chase's Brown wants customers to feel like they accomplished goals

Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage the bank at the branch, on the phone or within the mobile app.

SunTrust Banks' Vitale says mobile customers still want a little bit of friction

SunTrust Banks' Vitale says mobile customers still want a little bit of friction

Andy Vitale, head of user experience design at SunTrust, says creating a mobile banking experience for customers is about learning how they use their devices both in and out of the bank. He said that customers in banking, as opposed to e-commerce, actually want a little bit of friction before they complete their transactions.

CIBC's Martinez-Moreno sees bank user experience as key to digital transformation

CIBC's Martinez-Moreno sees bank user experience as key to digital transformation

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

BBVA's Strickland: customers want similar experiences in desktop, mobile banking

BBVA's Strickland: customers want similar experiences in desktop, mobile banking

Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, vice president, product management at BBVA USA, to talk about customer expectations for online and mobile banking during the Bank Customer Experience Summit in Chicago.

Chief Strategy Officer discusses present and future of KIOSK Information Systems

Chief Strategy Officer discusses present and future of KIOSK Information Systems

Hans Peter Nudling, the recently appointed Chief Strategy Officer for the Posiflex Group, discusses the strategic direction of Posiflex since acquiring KIOSK Information Systems and Portwell Computing.

Introducing the Audrey POS Solution

Introducing the Audrey POS Solution

PartnerTech introduces an all-in-one POS Solution, the Audrey A5.

Bitstop introduces Bitcoin ATM

Bitstop introduces Bitcoin ATM

Andrew Barnard, Co-founder of BITSTOP demos the Bitcoin ATM.

Two Events. One Goal. Elevate the Customer Experience

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the interactive technologies that are furthering the customer experience. CONNECT: The Mobile CX Summit is about learning the innovative ways mobile has helped to boost the customer experience.

Restaurant and retail executives share their insights about mobile trends

Restaurant and retail executives share their insights about mobile trends

Restaurant and retail executives that gathered in Chicago this past summer for the Networld Media Group's annual CONNECT: The Mobile CX Summit shared their thoughts with us about the hottest trends in mobile technology in this exclusive video.

Watch highlights from this year's CONNECT: The Mobile CX Summit

Watch highlights from this year's CONNECT: The Mobile CX Summit

More than 125 retail and restaurant executives gathered in Chicago last month for Networld Media Group's annual summit.

Banks recognize customers' voices must be heard

Banks recognize customers' voices must be heard

Jim Ensign from Republic Bank discusses how financial institutions can improve the customer experience.

Cybersecurity always on the frontburner for banks

Cybersecurity always on the frontburner for banks

Patricia O'Donnell, senior vice president at Key Bank, discusses this challenge that FIs face daily.

Banks wrestle with providing the best customer experience

Banks wrestle with providing the best customer experience

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face going forward.

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.

Webinar Creation Of Payment Business Based on Licensed company (RU & EN)

Webinar Creation Of Payment Business Based on Licensed company (RU & EN)

During our webinar, we've been talking about licensed European Payment institution and E-money institution, as well as the Internet acquiring.

How Scotiabank ensures an easy customer experience at the ATM

How Scotiabank ensures an easy customer experience at the ATM

When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus,  vice president of international banking payments at Scotiabank.  This is where he believes technology can play a crucial role.

How FIs are 'repurposing' technology in the branch

How FIs are 'repurposing' technology in the branch

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.

The 'ultimate bank customer experience': Are we there yet?

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Showing (1 - 20) of 204

Get the latest news & insights


News

Resources

Trending