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When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus, vice president of international banking payments at Scotiabank. This is where he believes technology can play a crucial role.
At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.
At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.
Sponsored by: Bank Customer Experience Summit
A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.
Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.
Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.
Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.
Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.
Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.
Company claims more than 27 million mobile banking customers as it tries to find the best experience for users.
Kurt Helwig, CEO of the Electronic Funds Transfer Association, and Tom Harper, president and CEO of Networld Media Group talk about points of focus — innovation, regulation and security — for this year's ATM and Mobile Innovation Summit. The two-day...
Tom Harper, president and CEO of Networld Media Group talks about what to expect from this year's ATM & Mobile Innovation Summit and why executives should consider it imperative to attend and hear what high-level presenters and panelists have to say about the future of payments.
The Federal Trade Commission weighs in on the mobile vs. magstripe debate. (From a keynote address by Malini Mithal of the FTC at the ATM & Mobile Executive Summit)
Malini Mithal, assistant director of the Bureau of Consumer Protection at the Federal Trade Commission, explains the FTC's purpose and influence over banking and payments. (From the ATM & Mobile Executive Summit)
"Data security is a big area for the FTC," said Malini Mithal, assistant director of the Bureau of Consumer Protection at the FTC. "We have brought nearly 50 cases here, including dozens alleging violations of GLB rules." (From Mithal's keynote address at the ATM & Mobile Executive Summit)
“There needs to be a move beyond cash in order for the vast majority of the people in the world to become full working participants in, and beneficiaries of, the economic system,” said Leland Englebardt, group head, global network products...
Kurt Helwig, CEO of the Electronic Funds Transfer Association (EFTA), puts it succinctly: "P.J. O'Rourke said, 'Giving the government money and power is like giving car keys and whiskey to teenage boys.'" Laura Udis of the Consumer Federation of American offers a counterpoint in this engaging session at the ATM & Mobile Executive Summit.
Joe Samuel, SVP of global public affairs for First Data, said FIs are constantly balancing new regulation, new supervision and enforcement. Dodd-Frank has worked in some areas of banking, he said, "but in some areas I think it didn't." (From a panel at the ATM & Mobile Executive Summit)
"When you're looking at having every bank in the country potentially having to reissue debit cards and change their whole debit card structure ... to then think about introducing EMV at the same time, I think it puts EMV on hold to a large extent." (Attorney Lynne Barr at the ATM & Mobile Executive Summit)