John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.
The former head of narrative and partnerships at Lowe's Innovation Labs is scheduled to give a keynote address at Networld Media Group's CONNECT: The Mobile CX Summit in Chicago next month.
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Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.
The success in China is largely driven by consumers' adoption of mobile wallets like Alipay and WeChat/Ten Pay, which make up the majority of the mobile payment market.
Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?
With robotics and artificial intelligence (AI) technology advancing, many industries are now addressing the opportunities and challenges presented by increased automation. Retail is no different. In particular, the emergence of checkout-free retail has excited consumers tired of waiting in line.
Apple Pay, Google Pay and Samsung Pay aren't going anywhere, but U.S. consumers are not enthusiastic about using them at the physical point-of-sale. But the industry could do some things to help bump adoption and incentivize merchants to accept NFC-enabled mobile payments.
New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.
Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.
PayPal made the largest acquisition in its history Thursday when it announced an agreement to purchase iZettle, commonly referred to as the European Square.
Souheil Badran has been the face of Alipay in North America as the company continues to expand merchant acceptance in Canada and the U.S. to keep pace with the growing number of tourists visiting popular tourist cities every year.
Tom Chittenden, vice president and general manager of retail solutions, NCR Corp., writes about how the reinvention happening in retail is pushing more merchants towards the cashierless model.
Bank of America's Head of Digital Banking Michelle Moore and PayPal CEO Dan Schulman each made separate comments the past couple of weeks about the future of digital payments in the U.S. The problem is that right now, they're way off.
It's time for a look back at last month's most-read content on the site.
Julian Wallis, the retail director at Rambus, believes better value-added services can help retailers reverse declining revenue growth.
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.
One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.
It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.