How retailer mobile apps can make, or break, the customer experience

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

Retailers continue to fine tune mobile experiences

If 2015 was a defining moment for mobile use in retail, then 2016 showed the industry what is possible as merchants continued to fine-tune their app experiences for consumers. And they will continue along that path well into 2017 and beyond.

The impact of Amazon Go and the future of payments

Does the consumer-controlled checkout Amazon Go offers hold revolutionary potential, or is it a blip on the radar before a newer, hotter trend dominates the popular narrative? In reality, it's a bit of both.

Unconventional channels driving mobile payments adoption

Mobile payment technology is still in its relative infancy, but growing pains can be costly when it comes to new technologies seeking wider adoption.

Mobile Payments Today: February's best reads

It's time for a look back at last month's most-read articles on Mobile Payments Today.

MasterCard taps Oracle to bolster digital payments for consumers and merchants

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

Visa puts a spotlight on the IoT through competition

The Everywhere Initiative, which Visa first launched in 2015, lands in Europe for the first time at Mobile World Congress.

The importance of building mobile payments with the right POS in mind

As the mobile wallet ecosystem continues to grow and expand, there are still several barriers to entry in the restaurant industry that are making it difficult to increase consumer adoption and employee execution.

How emerging payments technologies are changing the fast food industry

Careful consideration of the advantages and disadvantages of each available payments option will enable restaurant owners to find the one that best meets the needs and preferences of their diners.

Inside the mobile-only, on-demand market (and gig economy), Part III

In the final part of this series, we take a look at what makes a great mobile app. The answer might be simple, but the execution is often difficult.

Inside the mobile-only, on-demand market (and gig economy), Part II

In the second part of this series, Mobile Payments Today gives readers a closer look about how services such as Postmates work for the person delivering goods.

Inside the mobile-only, on-demand market (and gig economy), Part I

Mobile apps such as Postmates and Uber have become the blueprint for great customer experiences. But what is it like to be on the other side of such services, particularly Postmates?

Mobile ordering is reinventing the drive-thru experience

Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even faster, even easier drive-thru transaction.

How emerging payments impact merchant acquirers

With the landscape of payments acceptance constantly changing and new disruptive technologies entering the market, a merchant acquirer must be constantly looking at how to adopt these solutions.

Recent earnings reports show the future for mobile payments

Facebook's mobile-first mentality has become a rallying cry of sorts for other companies, whether they're in the payments industry, or a retailer such as Starbucks.

Mobile Payments Today: January's best reads

It's time for a look back at January's most-read articles on Mobile Payments Today.

3 success factors behind airlines and their mobile payments strategies

As airline passengers increasingly turn to smartphones and other mobile devices to book and manage their flights and related travel arrangements, airlines have the opportunity for significant new revenues.

What restaurateurs can learn from Starbucks' mobile ordering challenges

Starbucks said it faced operational challenges at some of its stores where mobile ordering is popular. How Starbucks responds to this challenge is something the industry will closely monitor as mobile ordering becomes a standard feature for many fast casual chains as well as a revenue generator.

What Target's mobile payments plan says about today's retail trends

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

Sweetgreen, mobile payments and a cashless society

The popular specialty salad quick-service restaurant chain tested a no-cash policy in 2016 and is now fully cashless where such a thing is allowed by law. Is such a move the best thing for consumers.

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