Mobile Payments Today: August's top reads

Mobile Payments Today: August's top reads

It's time for a look back at last month's most-read content on the site.

What is AR's role in retail mobile apps going forward?

What is AR's role in retail mobile apps going forward?

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are created equal. He offers up five key aspects to consider before deployment.

Mobile Payments Today: July's top reads

Mobile Payments Today: July's top reads

It's time for a look back at last month's most-read content on the site.

Digital payments and the retailer

Digital payments and the retailer

Some retail outlets are experimenting with moving to digital payment-only operations. As non-cash payments become the norm, some retailers, particularly in hospitality, no longer accept cash. While there are downsides to managing cash, what are the pitfalls of refusing to deal with it?

World of Money to bring readers the latest news about financial tech

World of Money to bring readers the latest news about financial tech

Newsletter will selectively curate content daily from among the top stories and information sources to bring readers the news they need to succeed in a fast-moving and highly competitive global economy.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read content on the site.

What can US retailers learn from China about mobile payments?

What can US retailers learn from China about mobile payments?

The success in China is largely driven by consumers' adoption of mobile wallets like Alipay and WeChat/Ten Pay, which make up the majority of the mobile payment market.

Are consumers pushing back against the cashless trend?

Are consumers pushing back against the cashless trend?

Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?

Mobile scan-and-go: From cashier to concierge

Mobile scan-and-go: From cashier to concierge

With robotics and artificial intelligence (AI) technology advancing, many industries are now addressing the opportunities and challenges presented by increased automation. Retail is no different. In particular, the emergence of checkout-free retail has excited consumers tired of waiting in line.

Gen Z through the mobile payments lens

Gen Z through the mobile payments lens

Gen Z is on the scene and ready to leave their own mark on banking and payments. This latest generation, born after 1999, view the world completely differently than those who have gone before.

Mobile Payments Today: May's best reads

Mobile Payments Today: May's best reads

It's time for a look back at last month's most-read content on the site.

3 suggestions for the industry to

3 suggestions for the industry to "save" the Pays

Apple Pay, Google Pay and Samsung Pay aren't going anywhere, but U.S. consumers are not enthusiastic about using them at the physical point-of-sale. But the industry could do some things to help bump adoption and incentivize merchants to accept NFC-enabled mobile payments.

EMV, mobile ordering upgrades challenge restaurant industry

EMV, mobile ordering upgrades challenge restaurant industry

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Souheil Badran has been the face of Alipay in North America as the company continues to expand merchant acceptance in Canada and the U.S. to keep pace with the growing number of tourists visiting popular tourist cities every year.

Mobile Payments Today: April's best reads

Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read content on the site.

Tailoring the payments experience for the $101B mobile app opportunity

Tailoring the payments experience for the $101B mobile app opportunity

Jared Ronski, principal at PayArc, discusses the customer experience around mobile apps, including the actual payments process for users.

Evolving payments technologies challenge merchants to keep pace with consumers' expectations

Evolving payments technologies challenge merchants to keep pace with consumers' expectations

Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.

Mobile scan-and-go shopping: The future of retail is now

Mobile scan-and-go shopping: The future of retail is now

Julian Wallis, retail director at Rambus, believes that retailers that invest in the right in-store digital initiatives will be able to separate themselves from the competition going forward.

Mobile Payments Today: March's best reads

Mobile Payments Today: March's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

Macy's overhauls mobile app in face of rising consumer expectations

Macy's overhauls mobile app in face of rising consumer expectations

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and a virtual furniture design experience.

CONNECT Summit to tackle emerging technology's impact on restaurants, retail

CONNECT Summit to tackle emerging technology's impact on restaurants, retail

Mary Hines, the global head of rewards for Citi, is scheduled to give the opening keynote for the conference.

Payments companies make it easier for consumers, merchants to embrace cryptocurrencies

Payments companies make it easier for consumers, merchants to embrace cryptocurrencies

While most consumers today likely view bitcoin, bitcoin cash and alternatives such as Ethereum and Litecoin as assets, some payments companies in the past couple of months have announced plans for consumers to more easily use cryptocurrencies as payment, and merchants to accept them.

Convenience will be at the center of how retailers answer Amazon Go

Convenience will be at the center of how retailers answer Amazon Go

Go isn't necessarily a new concept, but Amazon's take on cashierless shopping brings with it questions about the future of retail, and changes the way we as consumers buy goods.

How connected cars are driving connected payments

How connected cars are driving connected payments

All the necessary software and hardware components together with the processes for the creation of the connected car pay at pump use case are currently available. The creation of a commercially viable, fully integrated solution is the next step and there are no technical or regulatory barriers to doing so.

Mobile Payments Today: February's top stories

Mobile Payments Today: February's top stories

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

MasterCard strengthens ties to mobile network operators

MasterCard strengthens ties to mobile network operators

The Purchase, New York-based card network has already helped MNOs such as Vodafone Ukraine, Digicel Group in the Caribbean, Viettel Telecom in Vietnam and Taiwan's Chunghwa Telecom to roll out various services related to digital payments.

Mobile payments prompt retailers, card networks to innovate

Mobile payments prompt retailers, card networks to innovate

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Panera, Wayfair hone in on mobile commerce

Panera, Wayfair hone in on mobile commerce

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

A love letter to mobile payments for Valentine's Day

A love letter to mobile payments for Valentine's Day

Mobile Payments Today recounts all the ways we love our favorite transaction method, flaws and all.

Why eBay changed course with PayPal: Control, data, cost and user experience

Why eBay changed course with PayPal: Control, data, cost and user experience

Ralf Gladis, CEO of Computop, examines why he believes eBay made the change.

Video: Is the idea of a single mobile payments platform too far-fetched?

Video: Is the idea of a single mobile payments platform too far-fetched?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

How Amazon Go changes the customer experience

How Amazon Go changes the customer experience

Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.

How the future of cash and digital payments is playing out in Europe

How the future of cash and digital payments is playing out in Europe

This ease of contactless payments has spurred a cultural shift, embraced by the younger and more tech-savvy generations, who are happy to go for days without carrying physical cash and instead opt for their phones — even over cards. Older generations, meanwhile, typically prefer to have the option of the security of traditional physical cash.

The many faces of mobile payments

The many faces of mobile payments

NFC, QR codes and various in-app payment methods have helped change the way consumers pay via a smartphone.

Emerging consumer trends bring change to shopping and paying

Emerging consumer trends bring change to shopping and paying

Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also the choice of payment options that retailers can and must offer customers online and in-store.

A 2018 resolution: Smoother mobile payments

A 2018 resolution: Smoother mobile payments

Today's mobile payments experience has too many potential cracks in the system waiting to form that put a snag in the potential of a smooth ride start to finish. The industry should work to prevent such issues as much as possible.

PayPal sets the pace for the payments industry in 2018

PayPal sets the pace for the payments industry in 2018

For a company once known as a threat to the card networks and banks, PayPal is now an ally as it pushes forward with digital payments.

Venmo, Zelle among trending topics in 2017

Venmo, Zelle among trending topics in 2017

Mobile Payments Today takes a look at the top blog posts in 2017.

Best of 2017: Did those predictions about mobile payments come true?

Best of 2017: Did those predictions about mobile payments come true?

Mobile Payments Today takes a look back at the top features on the site throughout the past year.

How the EA Star Wars video game fiasco can be a lesson for banking, fintech

How the EA Star Wars video game fiasco can be a lesson for banking, fintech

Consumers want optimal value for the money they spent on a product. But when that doesn't go their way, expect backlash in a huge way.

How card payments are failing the international mobile market

How card payments are failing the international mobile market

Globally, the reliance on card-payment methods is failing merchants and their ability to further monetize. Despite the fact that there are 5 billion phone owners globally, there are only 1.5 billion credit card owners.

Target stakes claim to mobile payments with Wallet

Target stakes claim to mobile payments with Wallet

The company officially became the latest big-box retailer to add an in-store, mobile-payment feature to its app in a move that also combines the company's digital coupon program into a single scan at checkout.

Black Friday: Mobile payments sputter at the physical POS

Black Friday: Mobile payments sputter at the physical POS

Despite the less-than-stellar numbers for in-store, proximity-based mobile payments, Cyber Monday set a record for mobile-based remote payments.

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

The future of shopping: Staffless. Cashless. Gapless.

The future of shopping: Staffless. Cashless. Gapless.

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

Merchants can beat the Black Friday blues with faster payments, safer data

Merchants can beat the Black Friday blues with faster payments, safer data

While this period brings great opportunity for retailers, it also creates considerable challenges. Retailers must respond to evolving behaviors and manage huge increases in footfall, but still deliver the exceptional in-store experience consumers demand.

Apple Pay Cash: A step in the right direction for mobile payments?

Apple Pay Cash: A step in the right direction for mobile payments?

With its focus on premium influencers and its control over a large ecosystem, Apple is in a unique position to effect massive change where others cannot.

Mobile Payments Today: October's top reads

Mobile Payments Today: October's top reads

It's time for a look back at October's most-read articles and blog posts on Mobile Payments Today.

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

Money20/20 trends: AI, 'everyday commerce' and security

Money20/20 trends: AI, 'everyday commerce' and security

The bright lights of Las Vegas have gone out on Money20/20 for another year. As always, the event brought together the biggest names in payments and provided unprecedented insight into the future of financial services.

Putting payments first: Why going global means thinking local

Putting payments first: Why going global means thinking local

To nail payments and grow a global business, merchants must build payments strategies around their local customers' unique needs.

Contextual commerce still finding its way

Contextual commerce still finding its way

Contextual commerce is an emerging trend in the payments and retail industries that executives are still trying to figure out due to some confusion over the concept.

Mobile payments success can take different forms in the US

Mobile payments success can take different forms in the US

The payments industry needs a better barometer for how it measures success with mobile payments in the U.S. as the calendar approaches a new year.

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view of Alipay's operations outside of China.

Will smart speakers lead to smarter payments?

Will smart speakers lead to smarter payments?

With the explosive growth of the Internet of Things, and particularly of smart speakers like the Amazon Echo and Google Home, voice commands are becoming more powerful and pervasive than ever, changing the way we do everything from checking the weather to scheduling a doctor's appointment. But what about voice shopping?

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.

The rise of mobile scan and go technology

The rise of mobile scan and go technology

The rise of 'Scan and Go' technology, coupled with other industry developments, is helping retailers to overhaul the buying experience that they offer their customers. So, what do retailers need to know about Scan and Go, and what are its benefits?

Mobile Payments Today: September's top reads

Mobile Payments Today: September's top reads

It's time for a look back at September's most-read articles and blog posts on Mobile Payments Today.

How banks are keeping up with Venmo in attracting millennials

How banks are keeping up with Venmo in attracting millennials

Designers and developers need to consider how Zelle fits within, and complements, the bank in question’s digital experience.

Mobile, self-service kiosks play key role in Subway's redesigned stores

Mobile, self-service kiosks play key role in Subway's redesigned stores

By deploying its "Fresh Forward" concept, Subway has recognized the need to make ordering more convenient in addition to continuing its emphasis on freshness.

Mobile Payments Today: August's best reads

Mobile Payments Today: August's best reads

It's time for a look back at August's most-read articles and blog posts on Mobile Payments Today.

Chatbots emerging as a commerce channel, but work remains to perfect the tech

Chatbots emerging as a commerce channel, but work remains to perfect the tech

There's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice assistants such as Amazon's Alexa and Apple's Siri.

Merchants seek ways to make their mobile apps indispensable

Merchants seek ways to make their mobile apps indispensable

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Merchants miss the mark with in-app Apple Pay acceptance

Merchants miss the mark with in-app Apple Pay acceptance

While the use of Apple Pay in mobile apps isn't a new concept, most retailers, especially in the SMB and mid-market world haven't taken advantage of its conversion advantages.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

What merchants should consider when deploying new technology

What merchants should consider when deploying new technology

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Mobile Payments Today: July's best reads

Mobile Payments Today: July's best reads

It's time for a look back at July's most-read articles and blog posts on Mobile Payments Today.

India's march to a cashless society begins with 3 things

India's march to a cashless society begins with 3 things

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.

To compete with Amazon, retailers must focus on mobile experience

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

The digital retail wallet: 5 reasons it makes sense

The digital retail wallet: 5 reasons it makes sense

The retail landscape is evolving rapidly as emerging technologies and trends are changing expectations of the in-store experience. As retailers look to find their place in this brave new world, many are now seeing payments as an opportunity.

6 key themes from Money 20/20 Europe

6 key themes from Money 20/20 Europe

Mobile wallets, security and Alipay were just a few of the many discussions that took place at the recent conference in Copenhagen.

Why mobile is playing a starring role in creating a better customer experience

Why mobile is playing a starring role in creating a better customer experience

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Comme ci, comme ça: These millennials not crazy about the mobile-payment experience

Comme ci, comme ça: These millennials not crazy about the mobile-payment experience

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.

Mobile wallets: Moving beyond payments

Mobile wallets: Moving beyond payments

Millions of Americans use smartphones for everyday tasks such as taking pictures, working out, or arranging transportation, yet mobile wallets have struggled to gain traction among consumers.

Checkout queues: Soon to be a thing of the past?

Checkout queues: Soon to be a thing of the past?

Amazon has been a source of stiff competition for online retailers around the world of many years. And, with the launch of its Amazon Go concept store in Seattle last year, the online giant brought itself out of the cloud and into direct competition with brick and mortar stores.

Mobile Payments Today: May's top reads

Mobile Payments Today: May's top reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

Despite costs, airlines deploy mobile payments to leverage revenue opportunities

Despite costs, airlines deploy mobile payments to leverage revenue opportunities

Airline revenue and payments professionals find common agreement around revenue opportunities that arise from deploying mobile payment capabilities.

CONNECT Summit to tackle mobile technology's impact on restaurants, retail

CONNECT Summit to tackle mobile technology's impact on restaurants, retail

Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.

Restaurants realizing importance of mobile payments and loyalty

Restaurants realizing importance of mobile payments and loyalty

Loyalty and order-ahead-and-pay are becoming the standard in the industry.

Rooam sees opportunity for mobile payments in hospitality industry

Rooam sees opportunity for mobile payments in hospitality industry

The company earlier this month officially launched a mobile app for Android and iOS that enables users to open, view and close a bar tab right from their smartphone.

Future of payments? Phone will set the tone

Future of payments? Phone will set the tone

Consumers are looking for tools that make moving and managing money convenient and enable them to take control of their financial lives. Mobile can accomplish these things.

The mobile-payments dilemma for retailers: What's what in the market

The mobile-payments dilemma for retailers: What's what in the market

The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There are many items you must choose from, but here is an important something to think about.

Facebook Messenger chatbots prepare financial services companies for the future

Facebook Messenger chatbots prepare financial services companies for the future

Consumers these days want to connect with their preferred brands at a moment's notice. This, in turn, has forced companies to dabble in areas that didn't exist three to five years ago.

Retailers miss opportunities without a mobile app

Retailers miss opportunities without a mobile app

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite brands in the app store. The more consumers turn to their smartphones for buying convenience, the more competition arises for brands looking to cash in on the gold rush.

It's a weird time for mobile payments

It's a weird time for mobile payments

We've seen multiple studies over the past few months that conclude younger generations are aware of mobile payments, but don't care much about them — a service such as Venmo being the rare exception.

Mobile Payments Today: April's best reads

Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

POS check: Rising to the mobile challenge

POS check: Rising to the mobile challenge

Mobile payment platforms debuted amidst tremendous buzz. Although the platforms launched successfully, most consumers continued to use traditional payment methods, pushing business owners to delay their mobile-first strategies to a later date. But that is changing and retailers need to be ready.

The offline and online worlds collide at Amazon's bookstores

The offline and online worlds collide at Amazon's bookstores

If you want to see the potential future of retail, visit an Amazon bookstore.

MCX's CurrentC showed potential with loyalty-based approach

MCX's CurrentC showed potential with loyalty-based approach

When JP Morgan Chase acquired the Merchant Customer Exchange payments technology last month, a 5-year saga came to a bitter end. The payments industry, which has proven difficult to navigate and succeed in over the past decade, claimed another victim.

Mobile Payments Today: March's best reads

Mobile Payments Today: March's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

Webinar to focus on security in digital commerce and payments

Webinar to focus on security in digital commerce and payments

With mobile blurring the lines between physical and online shopping for both consumers and merchants, these new payment options call for security and trust models that meet the new challenges and threats.

McDonald's move to mobile ordering will be closely watched

McDonald's move to mobile ordering will be closely watched

McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is the order of the future. But, chains must lay the groundwork for this major transition by preparing a foundation that helps them clear the potential hurdles and move on to future success.

US restaurants lead the charge for a cashless future

US restaurants lead the charge for a cashless future

Although mobile payments are convenient for both employees and customers, transitioning to a cashless operation also presents a new set of challenges.

What's in store for beacons in 2017?

What's in store for beacons in 2017?

Beacon technology has not been adopted by merchants as quickly as expected, yet changes to devices and strategy will spur 4.5 million active beacons in the U.S. by 2018.

How retailer mobile apps can make, or break, the customer experience

How retailer mobile apps can make, or break, the customer experience

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

Retailers continue to fine tune mobile experiences

Retailers continue to fine tune mobile experiences

If 2015 was a defining moment for mobile use in retail, then 2016 showed the industry what is possible as merchants continued to fine-tune their app experiences for consumers. And they will continue along that path well into 2017 and beyond.

The impact of Amazon Go and the future of payments

The impact of Amazon Go and the future of payments

Does the consumer-controlled checkout Amazon Go offers hold revolutionary potential, or is it a blip on the radar before a newer, hotter trend dominates the popular narrative? In reality, it's a bit of both.

Upcoming webinar to tackle mobile commerce fraud

Upcoming webinar to tackle mobile commerce fraud

If mobile commerce is part of your overall selling strategy, understanding the differences between e-commerce and m-commerce fraud management is critical.

The mobile-centric gap costs travel operators significant revenues

The mobile-centric gap costs travel operators significant revenues

With an estimated $817 billion expected in digital travel sales globally by 2020, airlines are missing significant revenues by failing to exploit the potential of mobile commerce and payment innovation.

Unconventional channels driving mobile payments adoption

Unconventional channels driving mobile payments adoption

Mobile payment technology is still in its relative infancy, but growing pains can be costly when it comes to new technologies seeking wider adoption.

Mobile Payments Today: February's best reads

Mobile Payments Today: February's best reads

It's time for a look back at last month's most-read articles on Mobile Payments Today.

MasterCard taps Oracle to bolster digital payments for consumers and merchants

MasterCard taps Oracle to bolster digital payments for consumers and merchants

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

The importance of building mobile payments with the right POS in mind

The importance of building mobile payments with the right POS in mind

As the mobile wallet ecosystem continues to grow and expand, there are still several barriers to entry in the restaurant industry that are making it difficult to increase consumer adoption and employee execution.

How emerging payments technologies are changing the fast food industry

How emerging payments technologies are changing the fast food industry

Careful consideration of the advantages and disadvantages of each available payments option will enable restaurant owners to find the one that best meets the needs and preferences of their diners.

Inside the mobile-only, on-demand market (and gig economy), Part III

Inside the mobile-only, on-demand market (and gig economy), Part III

In the final part of this series, we take a look at what makes a great mobile app. The answer might be simple, but the execution is often difficult.

Inside the mobile-only, on-demand market (and gig economy), Part II

Inside the mobile-only, on-demand market (and gig economy), Part II

In the second part of this series, Mobile Payments Today gives readers a closer look about how services such as Postmates work for the person delivering goods.

Inside the mobile-only, on-demand market (and gig economy), Part I

Inside the mobile-only, on-demand market (and gig economy), Part I

Mobile apps such as Postmates and Uber have become the blueprint for great customer experiences. But what is it like to be on the other side of such services, particularly Postmates?

Mobile ordering is reinventing the drive-thru experience

Mobile ordering is reinventing the drive-thru experience

Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even faster, even easier drive-thru transaction.

Recent earnings reports show the future for mobile payments

Recent earnings reports show the future for mobile payments

Facebook's mobile-first mentality has become a rallying cry of sorts for other companies, whether they're in the payments industry, or a retailer such as Starbucks.

Mobile Payments Today: January's best reads

Mobile Payments Today: January's best reads

It's time for a look back at January's most-read articles on Mobile Payments Today.

What restaurateurs can learn from Starbucks' mobile ordering challenges

What restaurateurs can learn from Starbucks' mobile ordering challenges

Starbucks said it faced operational challenges at some of its stores where mobile ordering is popular. How Starbucks responds to this challenge is something the industry will closely monitor as mobile ordering becomes a standard feature for many fast casual chains as well as a revenue generator.

Are in-car payments innovative?

Are in-car payments innovative?

Their success will likely hinge on the same issues as mobile payments — consumer adoption and acceptance.

Amazon Go's impact on payments, self-checkout

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal, remove items from a store shelf, place items in a shopping bag, and leave the store.

Samsung: King of the IoT?

Samsung: King of the IoT?

The company said that the IoT will guide its overall strategy going forward. Samsung Pay will play a small role in that transition.

Mobile Payments Today: December's top reads

Mobile Payments Today: December's top reads

It's time for a look back at December's most-read articles on Mobile Payments Today.

Mobile payments help Sweden's move to a cashless society

Mobile payments help Sweden's move to a cashless society

All the signs seem to point to Sweden becoming an entirely cash-free country. However, the phasing out of a payment method that has been in use for centuries will not be simple, and it's possible that the country will never become truly cashless.

Retailers tap the power of mobile apps during holiday season

Retailers tap the power of mobile apps during holiday season

Here's a reason for retailers to be "appy" this holiday season: Purchases made on mobile apps more than doubled in 2015, to nearly $50 billion. We look at holiday-specific shopper apps and how retailers can parlay these concepts into direct spending online and in the store.

Mobile Payments Today: 2016 in review

Mobile Payments Today: 2016 in review

Was 2016 the year of mobile payments?

Digital gift cards a hit this holiday season

Digital gift cards a hit this holiday season

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason is convenience.

2017: Introducing mobile payments 2.0

2017: Introducing mobile payments 2.0

André Stoorvogel, head of marketing at Rambus Bell ID, examines what we might see from the industry in the new year.

5 mobile-payment trends to watch in 2017

5 mobile-payment trends to watch in 2017

Scott Blum, the vice president of Total Merchant Services, gives his take on what he expects from mobile payments in the new year.

Usability and security key to payments via the Internet of Things

Usability and security key to payments via the Internet of Things

Scott Hess, vice president of user experience, consulting and innovation for Fiserv, discusses how payment providers can view this emerging area.

Gift cards, rewards coming to Apple Pay thanks to Blackhawk Network technology

Gift cards, rewards coming to Apple Pay thanks to Blackhawk Network technology

Blackhawk's Digital Pass technology enables the integration of gift cards, e-gifts, loyalty cards and rewards programs with Apple Pay.

Mobile Payments Today: November's best reads

Mobile Payments Today: November's best reads

It's time for a look back at November's most-read articles on Mobile Payments Today.

The revenue connection between mobile booking and loyalty

The revenue connection between mobile booking and loyalty

Kristian Gjerding, CEO of CellPoint Mobile, examines mobile loyalty in the travel industry.

OmnyPay finds its showcase with Kohl's Pay

OmnyPay finds its showcase with Kohl's Pay

OnmyPay debuted in 2014, but lacked the big-name retailer it craved to show off its capabilities. That changed last month when Kohl's added a mobile payments component to its app.

Creating loyalty, engagement and influence through mobile payments

Creating loyalty, engagement and influence through mobile payments

Talbott Roche, the CEO and president of Blackhawk Network, discusses some ways smart brands are leveraging mobile payments systems through branded value to influence consumers' choices, generate engagement and create loyalty.

Samsung Pay first 'Pay' to add system-specific rewards program

Samsung Pay first 'Pay' to add system-specific rewards program

Samsung Rewards is structured like a typical credit card rewards program with a few bonuses here and there.

Here comes Citi Pay

Here comes Citi Pay

Citi is the latest financial institution to come to the market with a digital wallet service.

Talking With: Samsung's Haley Kim about Samsung Pay, merchant collaborations, market competition

Talking With: Samsung's Haley Kim about Samsung Pay, merchant collaborations, market competition

Mobile Payments Today recently spoke with Samsung about everything Samsung Pay.

The end of payments as we know it

The end of payments as we know it

André Stoorvogel, head of marketing at Rambus Bell ID, provides us with his thoughts on the industry after another Money20/20 conference.

Mobile Payments Today: October's best reads

Mobile Payments Today: October's best reads

It's time for a look back at October's most-read articles on Mobile Payments Today.

Mobile gift rewards can have an impact this holiday season

Mobile gift rewards can have an impact this holiday season

Theresa McEndree, vice president of marketing at Blackhawk Engagement Solutions, discusses how retailers are beginning to leverage egifts for more than just products to sell and are incorporating them into reward and rebate programs

Can Twitter make bitcoin easier to use?

Can Twitter make bitcoin easier to use?

It is no secret that bitcoin has problems gaining a mainstream audience, but one company has attempted to solve the issue by allowing users to send bitcoin via Twitter.

Can Kohl's help mobile payments get off the launch pad?

Can Kohl's help mobile payments get off the launch pad?

Tim Spenny, from GfK Research, believes consumers will gravitate towards Kohl's Pay and make it a success.

CFPB, EMV, mobile payments sure to dominate this year's Money 20/20

CFPB, EMV, mobile payments sure to dominate this year's Money 20/20

The annual Money 20/20 conference starts Sunday, which means we're about to be hit with a lot of payments talk next week.

If Hispanics drive emerging payment tech trends, the industry needs to take note

If Hispanics drive emerging payment tech trends, the industry needs to take note

Mobile Payments Today Editor Will Hernandez takes a closer look at Bank of America's Trends in Consumer Mobility Report that reveals Hispanics are avid users of mobile for banking and payments.

5 trends shaping mobile payments worldwide in 2016

5 trends shaping mobile payments worldwide in 2016

Michelle Evans, the digital consumer manager for Euromonitor International, shares some findings from the company's latest global research.

The great debate: Executives discuss the pro and cons of a cashless society

The great debate: Executives discuss the pro and cons of a cashless society

It wasn't Hillary Clinton vs. Donald Trump, but six payments executives took the stage last week in Chicago at Networld Media Group's Bank Customer Experience Summit to engage in a friendly debate about cash versus electronic payments.

From the source: Millennials share views about Alexa, Apple Pay, Venmo

From the source: Millennials share views about Alexa, Apple Pay, Venmo

A panel at this year's Bank Customer Experience Summit brought together some college students from the University of Chicago to discuss how they view today's financial services.

Is there an ideal time for airlines to launch mobile payments?

Is there an ideal time for airlines to launch mobile payments?

Kristian Gjerding, CEO of CellPoint Mobile, writes in his latest Mobile Payments Today blog post about what airlines need to consider when it comes to incorporating mobile payments into their apps.

The IoT finding its role in boosting customer experience

The IoT finding its role in boosting customer experience

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.

Recent POS malware attacks signal a need for app security for mobile payments

Recent POS malware attacks signal a need for app security for mobile payments

Thorston Held, co-founder and managing director of whiteCryption, examines the recent POS security attacks and what they mean for mobile payments.

Apple Pay: The challenge of attracting active users

Apple Pay: The challenge of attracting active users

Apple Pay has successfully piqued the curiosity of millions of consumers. However, Apple has not seen the average user make it part of their everyday lives. Maxime de Nanclas, COO and co-founder of Mobeewave, writes about what's causing this in a contributed article for Mobile Payments Today.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

The mobile wallet wars ignore consumers' needs

The mobile wallet wars ignore consumers' needs

PayToo CEO Michel Poignant thinks the industry is approaching mobile wallets the wrong way.

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.

Detroit Red Wings IT exec: Mobile enhances the customer experience

Detroit Red Wings IT exec: Mobile enhances the customer experience

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when it’s a mobile payment experience.

Restaurants seek mass appeal with mobile apps

Restaurants seek mass appeal with mobile apps

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

Apple Pay slices the mobile payments market, again

Apple Pay slices the mobile payments market, again

Robert McHugh, the co-founder of Paydunk, examines how Apple's recent announcement further fragments the industry.

CONNECT Summit set to dive into mobile's impact on restaurants, retail

CONNECT Summit set to dive into mobile's impact on restaurants, retail

Baron Concors, Shashank Saxena among the keynote speakers for the third annual executive event.

Banks get another ally in mobile payments with the new Masterpass

Banks get another ally in mobile payments with the new Masterpass

MasterCard has announced some new features to its digital wallet service, including the ability for banks to add contactless payments to their Android mobile banking apps.

June 5 for 5: Execs discuss the problem of cart abandonment

June 5 for 5: Execs discuss the problem of cart abandonment

It's time for a look back at June's most-read articles on Mobile Payments Today.

Walmart Pay goes live nationwide as retailer sees early gains from system

Walmart Pay goes live nationwide as retailer sees early gains from system

As of today, Walmart Pay is available at the chain's 4,600 locations after months of staggered rollouts throughout the U.S.

Mobile wallets: Where do I keep my receipts?

Mobile wallets: Where do I keep my receipts?

David Salisbury, the vice president of sales and marketing Star Cloud Services, discusses a pressing issue in this industry: the lack of digital receipts in all mobile wallets.

Transaction laundering moves to mobile: Banks need to watch out

Transaction laundering moves to mobile: Banks need to watch out

The increased opportunities for legitimate sellers, thanks to the many methods of reaching and selling to customers – via apps, text messages, even chat apps – also provide more opportunities for cybercriminals intent on corrupting the system for their own benefit.

Direct carrier billing makes the transition from digital content to physical goods (Part 2)

Direct carrier billing makes the transition from digital content to physical goods (Part 2)

In the second part of our focus on direct carrier billing, John BaRoss examines how the payment method is being used more to purchase physical goods.

The global ascension of direct carrier billing (Part 1)

The global ascension of direct carrier billing (Part 1)

John BaRoss, who has a long history in the e-commerce industry, discusses how this often overlooked payment method is still a hot commodity for telcos worldwide.

Restaurant industry tentatively embraces emerging mobile technology

Restaurant industry tentatively embraces emerging mobile technology

Mobile Payments Today Editor Will Hernandez went to the National Restaurant Association Show for the first time to get a look at how restaurants are connecting with the connected consumer.

3 quick takeaways from WWDC regarding Apple Pay

3 quick takeaways from WWDC regarding Apple Pay

While Apple didn't revamp Apple Pay like some expected, it officially announced its long-rumored entry into the online checkout world.

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming year.

Week-old Chick-fil-A app hits No. 1 for iTunes downloads

Week-old Chick-fil-A app hits No. 1 for iTunes downloads

In case you haven't heard the news, Chick-fil-A has managed to become the No. 1 most downloaded free app on iTunes, not only by announcing the introduction of the new technology last Wednesday, but also by enticing downloads with an...

Spanning the globe with mobile payments

Spanning the globe with mobile payments

Oren Levy, CEO of Zooz, gives us an overview of what's going on with mobile payments and consumers worldwide.

May 5 for 5: Mobile wallets still finding their way

May 5 for 5: Mobile wallets still finding their way

It's time for a look back at May's most-read articles on Mobile Payments Today.

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

In part two of our chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we pay is changing.

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics about e-commerce, the checkout experience and what makes Pay with Amazon different from MasterPass, PayPal and Visa Checkout.

Differentiate or die: Dunkin' innovation chief warns retailers about new digital age

Differentiate or die: Dunkin' innovation chief warns retailers about new digital age

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do to survive and beat the competition.

The problems weighing down mobile payments

The problems weighing down mobile payments

Robert Brodie, co-founder and CTO of SUMO Heavy, examines some of the issues that are preventing mobile payments from really catching fire.

Dunkin' Donuts turns up the heat on Starbucks with loyalty offering

Dunkin' Donuts turns up the heat on Starbucks with loyalty offering

With the DD Perks Rewards program, guests earn five points for every dollar they spend on qualifying purchases at Dunkin’ Donuts when they pay using an enrolled Dunkin' Donuts Card, either plastic or via the Dunkin' Mobile App.

Ironing out the wrinkles in mobile ordering

Ironing out the wrinkles in mobile ordering

The actual process of mobile ordering for consumers is simple. But picking up your order at a restaurant can be a little shaky at times.

March mobile payments 5 for 5: Mobile World Congress in focus

March mobile payments 5 for 5: Mobile World Congress in focus

It's time for a look back at the most-read articles on Mobile Payments Today in March, and what we can learn from them.

Mobile payments play a role in Messenger's quest to become more like WeChat

Mobile payments play a role in Messenger's quest to become more like WeChat

A media report recently revealed a potential plan for Facebook to add an in-store mobile payments option to Messenger. This could be another step in the company's plans to introduce a digital wallet.

Social media becomes more of a mobile commerce tool worldwide

Social media becomes more of a mobile commerce tool worldwide

Michelle Evans, digital consumer manager for Euromonitor International, examines the impact social media platforms have on commerce, specifically in the Asia-Pacific region.

Mobile payments, IoT and wearables all the talk at Mobile World Congress

Mobile payments, IoT and wearables all the talk at Mobile World Congress

Mobile World Congress may be over, but the dust is still settling from the biggest mobile event of the year.

Starbucks, loyalty experts defend changes to popular rewards program

Starbucks, loyalty experts defend changes to popular rewards program

Many Starbucks fans are angry about the changes and sharing their rage via Twitter, but loyalty platform experts agree that the move was smart for the coffee chain.

Google goes

Google goes "hands free" with mobile payments

The company is testing what it calls a 'Hands Free' app that enables users to make and confirm purchases without a payment card or mobile wallet.

February mobile payments 5 for 5: EMV in the spotlight (again)

February mobile payments 5 for 5: EMV in the spotlight (again)

It's time for a look back at the most-read articles on Mobile Payments Today in February, and what we can learn from them.

For issuers, the time for mobile payments is now

For issuers, the time for mobile payments is now

As new commerce endpoints continue to emerge, issuers must reconsider how to position their strategy and their brand in a digital world, writes Jordan McKee, senior analyst with the 451 Research Mobility team.

Chase's mobile payments strategy includes Starbucks pact

Chase's mobile payments strategy includes Starbucks pact

Starbucks will accept Chase Pay as a payment option later this year at its 7,500 U.S. locations.

The problem with PayPal, 'old money' and digital payments

The problem with PayPal, 'old money' and digital payments

Will Hernandez, editor of Mobile Payments Today, had one thing on his mind after he watched PayPal's Super Bowl 50 commercial: hipsters.

Bank Customer Experience Summit slated for September

Bank Customer Experience Summit slated for September

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Visa pushes mobile payments at Super Bowl 50

Visa pushes mobile payments at Super Bowl 50

The card network has outfitted the big game's venue, Levi's Stadium, with over 500 contactless-enabled point-of-sale terminals and 200 more across other Super Bowl-related venues in San Francisco and Santa Clara.

January mobile payments 5 for 5: New year, different questions

January mobile payments 5 for 5: New year, different questions

It's time for a look back at the most-read articles on Mobile Payments Today in January, and what we can learn from them.

The fintech industrial revolution is upon us

The fintech industrial revolution is upon us

This digitalized revolution is undoubtedly booming and the speed of current breakthroughs has no historical precedent, writes Xendpay Founder and CEO Rajesh Agrawal.

Panera's mobile blueprint serves as an example for retailers

Panera's mobile blueprint serves as an example for retailers

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

Mobile is affecting commerce decisions for retailers

Mobile is affecting commerce decisions for retailers

At the NRF Big Show, a panel discussion about what's next in payments focused on the role technology has played in consumers' expectations as they interact with their favorite brands.

New York company debuts pure mobile-only grocery checkout

New York company debuts pure mobile-only grocery checkout

FutureProof Retail has introduced what it claims is the first start­-to­-finish, secure self­-checkout mobile app.

Brands compete with each other to provide best mobile experience

Brands compete with each other to provide best mobile experience

Will Hernandez, the editor for Mobile Payments Today, shares a recent shopping trip that made him think about the mobile experience in 2016. Here's a hint: it still needs work.

The Internet of Things takes center stage at CES 2016

The Internet of Things takes center stage at CES 2016

Mobile Payments Today was at this year's Consumer Electronics Show. This photo gallery gathers a little bit of what we saw.

Is the time now for mobile payments?

Is the time now for mobile payments?

Mobile Payments Today was at the annual Consumer Electronics Show to moderate a panel about where mobile payments stand with consumers.

Groceries get 'smart' with MasterCard and Samsung

Groceries get 'smart' with MasterCard and Samsung

Groceries by MasterCard is a new app that Samsung will include in its upcoming refrigerator, the 'Family Hub.'

What are some big issues facing mobile payments?

What are some big issues facing mobile payments?

This was a question Mobile Payments Today attempted to answer last month during an hour-long Twitter Q&A session.

The Starbucks mobile model could be difficult for retailers to duplicate

The Starbucks mobile model could be difficult for retailers to duplicate

Mobile Payments Today Editor Will Hernandez discusses the rapidly changing mobile payments market in a blog post.

Walmart Pay ready for a close-up

Walmart Pay ready for a close-up

Consumers can access the new system through the retailer's existing mobile app; the system relies on QR code technology to complete a purchase at the physical point of sale.

Digital content still rules direct carrier billing

Digital content still rules direct carrier billing

Some companies are making the payment method available for physical goods, but don't expect a widespread trend anytime soon.

Retailers beware: Mobile drives holiday shopping season

Retailers beware: Mobile drives holiday shopping season

As consumers become more comfortable with their devices, a trip to a brick-and-mortar retailer is becoming less necessary.

The merging of social media, payments and mobile

The merging of social media, payments and mobile

No other online channel is driving retail sales and referral traffic quite like that of social media and Michael Hagen, the corporate ID strategist and managing director of IDchecker, a Mitek company, believes that will converge with mobile payments in 2016.

Webinar: Initiatives, strategies and new approaches for payment transformation

Webinar: Initiatives, strategies and new approaches for payment transformation

As payment services organizations continue to drive some of the biggest changes in global payments, how can companies determine which strategies will work best in the future?

Mobile payments set to dominate discussions at Money 20/20

Mobile payments set to dominate discussions at Money 20/20

EMV and bank innovation also should be hot topics next week in Las Vegas, writes Mobile Payments Today Editor Will Hernandez.

The mobile tide rises for restaurant industry

The mobile tide rises for restaurant industry

Executives gathered in Miami this week to discuss the smartphone's impact with millennials and the fast casual industry.

Loyalty at the center of Sionic Mobile's proposition

Loyalty at the center of Sionic Mobile's proposition

Mobile Payments Today recently conducted a Q&A with Ronald Herman, the company's founder and CEO, to get his thoughts on the current state of the industry.

Mobile payments in the QSR sector

Mobile payments in the QSR sector

Why is mobile so key to digital ordering success? This question and others are answered by experts.

The mobile shift is now for companies, software developers

The mobile shift is now for companies, software developers

Executives from mobile commerce and marketing companies such as Facebook and Stripe gathered in New York City last week to discuss the current state of the mobile economy.

Android Pay, ISIS and the road to mobile payments ubiquity

Android Pay, ISIS and the road to mobile payments ubiquity

A number of different factors could help Android Pay pull ahead in 2016, according to Tim Spenny, the vice president of financial services consulting at GfK Custom Research, North America.

Mobile wallets: The hidden commerce model

Mobile wallets: The hidden commerce model

Ed Busby, a former Softcard executive, discusses an overlooked aspect of today's mobile wallet game.

CONNECT: How to get your app into the hands of millennials

CONNECT: How to get your app into the hands of millennials

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

CONNECT: Putting a bow on the mobile experience

CONNECT: Putting a bow on the mobile experience

Mobile Payments Today Editor Will Hernandez discusses some of the key points from this year's CONNECT Mobile Innovation Summit.

CONNECT: The current state of mobile wallets and mobile ordering

CONNECT: The current state of mobile wallets and mobile ordering

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an increasingly difficult task when you consider the options available to merchants.

CONNECT: Does your mobile experience offer 3 crucial elements?

CONNECT: Does your mobile experience offer 3 crucial elements?

Ryan Carver, senior vice president of strategy and emerging brands at Lamour, gave the keynote address at Networld Media Group's CONNECT Mobile Innovation Summit and told attendees retailers need to connect with customers on their turf.

Target deploys beacon technology to boost customer experience

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Major mobile wallet providers not distinguishing themselves

Major mobile wallet providers not distinguishing themselves

Apple Pay leads the pack in media hype, but it's been difficult to gauge its success, along with other schemes.

July mobile payments 5 for 5: The march towards the EMV liability shift

July mobile payments 5 for 5: The march towards the EMV liability shift

It's time for a look back at the most-read articles on Mobile Payments Today in July, and what we can learn from them.

Mobile payments play key role to reduce customer wait times

Mobile payments play key role to reduce customer wait times

A panel discussion at the recent Customer Experience Summit in Chicago focused on how brands such as Dunkin' Donuts and Taco Bell use mobile to improve the customer experience.

Can mobile boost the digital ordering experience?

Can mobile boost the digital ordering experience?

Noah Glass, the founder and CEO of Olo, discusses why mobile is the key to digital ordering success.

Will consumers adopt Facebook's 'Buy' button?

Will consumers adopt Facebook's 'Buy' button?

The social media giants is adding the feature so its zillions of users can shop as they socialize and the move has industry watchers buzzing.

Three years later: Where does MCX stand today?

Three years later: Where does MCX stand today?

Best Buy, Target, and Wal-Mart were among the first major retailers to announce their support for the Merchant Customer Exchange. More than three years later, the proposed mobile payments system is still more an idea than an actual product.

No surprise: Gallup finds mobile wallets low priority for consumers

No surprise: Gallup finds mobile wallets low priority for consumers

Just 13 percent of more than 17,000 consumers surveyed have a digital wallet on their smartphone.

Mobile online retail payments in focus

Mobile online retail payments in focus

Total mobile online retail payments are expected to grow from $75.8 billion to $217.4 billion at a 23 percent compounded annual growth rate between 2014 and 2019, according to Javelin's Mobile Online Retail Payments Forecast.

Cards and payments: Renew the old, ring in the new

Cards and payments: Renew the old, ring in the new

A new industry survey seeks to understand the priorities, challenges and benefits that payments organizations will encounter as they undertake a "new and renew" transformation in payments.

Fintech 2.0 needed between startups and banks

Fintech 2.0 needed between startups and banks

Dan Glessner, the chief marketing officer at Quisk, wrote a blog post about his recent attendance at the MoneyConf in Belfast.

With Android Pay's arrival, battlefield lines have been drawn

With Android Pay's arrival, battlefield lines have been drawn

Google is back in the game with another mobile payments product, but how does it stack up against Apple Pay and Samsung Pay? Michelle Evans, senior consumer finance analyst at Euromonitor International, examines where Android Pay stands at this point.

Google gets back into mobile payments with Android Pay

Google gets back into mobile payments with Android Pay

The new system is similar to Apple Pay, but there are some differences in the way Google will present its mobile wallet to consumers.

Mobile: The smart approach to in-store shopping

Mobile: The smart approach to in-store shopping

Pat Bakey, global retail EVP at SAP, encourages retailers to embrace smartphones as a way of life for their customers.

April mobile payments 5 for 5: Facebook Messenger, EMV, HCE

April mobile payments 5 for 5: Facebook Messenger, EMV, HCE

It's time for a look back at the most-read articles on Mobile Payments Today in April to see what we can learn from them.

The merchant's role in mobile fraud

The merchant's role in mobile fraud

In a rush to take advantage of changing consumer shopping preferences, retailers might be inadvertently putting themselves at risk. Fortunately for them, the card networks have a say in the fraud fight.

Customer retention through loyalty and in-app mobile payments

Customer retention through loyalty and in-app mobile payments

NcompassTrac, a California-based loyalty program provider, is helping auto dealerships maintain relationships with their customers after they drive a car off the lot.

Working together to deliver faster payments

Working together to deliver faster payments

Matt Wilcox from Fiserv discusses the need for the industry to come together to improve the US payment system.

Restaurants continue mobile shift

Restaurants continue mobile shift

Fast casual and QSR establishments are upgrading the customer experience with more digital touch points.

How SeaWorld's mobile app enhances the guest experience

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

Facebook Messenger as a business and payments platform

Facebook Messenger as a business and payments platform

Alex Hum takes a deeper dive into some of the new aspects of the latest P2P offering.

Facebook adds payments to Messenger

Facebook adds payments to Messenger

New feature is similar to offerings from Snapchat and Venmo.

Casting a wider business net for mobile payments

Casting a wider business net for mobile payments

Jason Peck, director of marketing at Canvas, lays out some strategies for IT vendors and businesses to consider when integrating mobile payments.

Payments buzz from Mobile World Congress

Payments buzz from Mobile World Congress

Martin Cox, the global head of sales at Bell ID, wrote a blog post about what everyone was talking about at the recent trade show in Barcelona.

The consolidation game in the mobile payments market

The consolidation game in the mobile payments market

Rob Stringer, the vice president of marketing and product development for Cortex MCP, shares his thoughts on what we've seen the past couple of weeks in the industry.

Mobile payments 5 for 5: A month to remember

Mobile payments 5 for 5: A month to remember

It's time for a look back at the most-read articles on Mobile Payments Today in February, and what we can learn from them.

PayPal strengthens mobile plans with Paydiant acquisition

PayPal strengthens mobile plans with Paydiant acquisition

Boston-area company already has partnerships with Capital One, Subway, and the Merchant Customer Exchange.

As mobile wallet market matures, MCX sits on the bench

As mobile wallet market matures, MCX sits on the bench

A panel discussion at the recent All Payments Expo in Las Vegas examined current trends, and analysts believe CurrentC can find a place at the table, if it ever launches.

A cashless, mobile day in London

A cashless, mobile day in London

Andrew Hull, the strategy director for Pocket App, wanted to see if he could survive without cash for 24 hours.

Mozido enters China by way of PayEase acquisition

Mozido enters China by way of PayEase acquisition

Company buys PayEase, which is one of 22 licensed payment processing companies in the country.

Mobile payments 5 for 5: Focus on digital wallets

Mobile payments 5 for 5: Focus on digital wallets

It's time for a look back at the most-read articles on Mobile Payments Today in January, and what we can learn from them.

Cracking the Apple Pay code

Cracking the Apple Pay code

Apple released record-breaking first quarter earnings Tuesday afternoon, but the mobile payments industry still doesn't have concrete transaction numbers for the company's wallet.

Paydiant doing just fine after last year's MCX controversy

Paydiant doing just fine after last year's MCX controversy

Mobile Payments Today caught up with the mobile wallet provider at the National Retail Federation's Big Show trade conference.

Apple killed the mobile wallet? No, not in the least

Apple killed the mobile wallet? No, not in the least

Rob Stringer, the vice president of marketing and product development for Cortex MCP, believes there can and will be many viable secure and exciting wallets on operating systems and hardware stacks that remain open such as Android.

Why merchants should adopt a mobile wallet strategy

Why merchants should adopt a mobile wallet strategy

Michelle Evans, senior consumer finance analyst at Euromonitor International, states her case for why retailers need to have a way to reach consumers anytime and anywhere.

Payments in 10 years: Very different

Payments in 10 years: Very different

If the last 10 years has taught us anything, it's that disruptive technologies can shift the course of events in a way few would expect.

Mobile payments 5 for 5: Focus on loyalty and experience

Mobile payments 5 for 5: Focus on loyalty and experience

It's time for a look back at the most-read articles on Mobile Payments Today in December, and what we can learn from them.

How Apple killed the digital wallet

How Apple killed the digital wallet

Rick Oglesby, a senior research analyst for Double Diamond Payments Research, explains how Apple Pay changed the outlook for mobile payments.

Mobile helped restaurants connect with consumers in 2014

Mobile helped restaurants connect with consumers in 2014

Panda Express, Panera and Starbucks are a small sample of how brands exploited mobile.

The Kessler Effect and today's crowded payments ecosystem

The Kessler Effect and today's crowded payments ecosystem

Dan Kramer, the senior vice president of marketing and merchant services for SHAZAM, wrote about how new entrants in the marketplace can be successful.

2014 in review, part II: Security, bitcoin, carrier billing, and mPOS

2014 in review, part II: Security, bitcoin, carrier billing, and mPOS

Data breaches were a hot-button topic in 2014, maybe even more so than Apple Pay.

2014 in review, part I: Apple Pay, MCX, the UK, and beacons

2014 in review, part I: Apple Pay, MCX, the UK, and beacons

Mobile payments took a large leap forward in the last 12 months, but there's still a lot this industry can strive to accomplish.

Uber and lessons for the mobile wallet

Uber and lessons for the mobile wallet

Mark Ranta from ACI Worldwide believes payment apps need to focus on the experience and create new experiences that are meaningfully better than the ones we have today.

Starbucks: Getting rid of plastic in ways no other brand can

Starbucks: Getting rid of plastic in ways no other brand can

Rob Stringer, the vice president of marketing and product development for Cortex MCP, gives us another glimpse into why the coffee giant does loyalty right.

Mobile shoppers want better customer care right now

Mobile shoppers want better customer care right now

John Hibel, director of marketing at Contact Solutions Inc., lays out the issues merchants face as consumers shop more on their smart devices.

Mobile payments rule the early holiday shopping season

Mobile payments rule the early holiday shopping season

Consumers now more than ever are using their smartphones and tablets to shop on Thanksgiving, Black Friday and Cyber Monday.

CardMobili brings digital wallet capabilities to MNOs

CardMobili brings digital wallet capabilities to MNOs

The company is partnering with direct carrier biller Bango to enable consumers to buy physical items and charge them to their monthly mobile bill.

Mobile payments 5 for 5: Rise of the restaurants

Mobile payments 5 for 5: Rise of the restaurants

It's time for a look back at the most-read articles on Mobile Payments Today in November, and what we can learn from them.

Webinar explores 5 mistakes retailers make with mobile

Webinar explores 5 mistakes retailers make with mobile

Presentation examines the checkout process, speed, security concerns and more.

Consumers shifting to mobile payments

Consumers shifting to mobile payments

A panel discussion at the recent Fast Casual Executive Summit examined why the restaurant industry needs to focus its efforts on emerging technologies.

Bytemark rides the rail in Toronto

Bytemark rides the rail in Toronto

Mobile ticketing provider to develop app for train service that will connect the city's downtown transportation hub with the airport.

Restaurants and the mobile revolution

Restaurants and the mobile revolution

Five payments executives discuss how this sector is changing the way it interacts with consumers through technology.

What does Apple's new mobile wallet mean for restaurants?

What does Apple's new mobile wallet mean for restaurants?

Seth Priebatsch, LevelUp's Chief Ninja, wrote about his outlook for Apple Pay.

When Apple Pay met MCX

When Apple Pay met MCX

Ed Busby, the former chief commerce office at Isis (now Softcard), believes both emerging mobile wallets need to work together to ensure success.

Apple Pay: A short-term wallet plan for 500 banks?

Apple Pay: A short-term wallet plan for 500 banks?

Costs associated with the Apple partnership might accelerate financial institutions' plans to release their own wallets, maybe with some help from merchants.

Five trends in mobile payments worldwide in 2014

Five trends in mobile payments worldwide in 2014

Michelle Evans, senior consumer finance analyst at Euromonitor International, examines the key areas in the market as the year enters the final quarter.

5 for 5: Apple rules the roost

5 for 5: Apple rules the roost

It's time for a look back at the most-read articles on Mobile Payments Today in September, and what we can learn from them.

Boku acquires mopay

Boku acquires mopay

Direct carrier billing receives a major shot in the arm as the merger gives the San Francisco-based company significant reach across digital content brands.

LevelUp's Passbook integration goes live with Capital Teas

LevelUp's Passbook integration goes live with Capital Teas

Apple's mobile wallet gives merchant-branded prepaid cards a chance to compete with the card networks in the same space.

Boku brings direct carrier billing into the physical world thanks to license

Boku brings direct carrier billing into the physical world thanks to license

San Francisco-based company partners with the three major MNOs in the U.K. to extend service beyond digital content.

Paydiant's large role in mobile payments

Paydiant's large role in mobile payments

The company's CEO recently spoke with Mobile Payments Today about his work with the Merchant Customer Exchange, Subway and what the future holds for this industry.

Dunkin' Donuts bakes in mobile ordering

Dunkin' Donuts bakes in mobile ordering

QSR chain explores all possibilities to connect with its customers through their smartphones.

Apple Pay: Is it enough?

Apple Pay: Is it enough?

Rick Oglesby, senior research analyst for Double Diamond Payments Research, examines what Apple's recent announcement means for mobile payments.

Apple Pay explodes onto the scene

Apple Pay explodes onto the scene

Apple intros mobile wallet capabilities that combine NFC, Passbook and Touch ID. Company has support from banks, major card issuers and retailers.

Apple is the main event, but don't forget the undercard

Apple is the main event, but don't forget the undercard

Mobile Payments Today Editor Will Hernandez reviews what has been an exciting week for the future of mobile payments.

Will Apple Touch ID-enabled mobile payments reduce interchange rates?

Will Apple Touch ID-enabled mobile payments reduce interchange rates?

At least one merchant services provider believes the card networks should consider it to stay relevant as more payment providers, and alternatives such as Bitcoin, enter the market.

Fuel operator partners with PayPal for mobile payments

Fuel operator partners with PayPal for mobile payments

MAPCO Express customers can use the new mobile app at 276 locations across Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee.

#CONNECTsummit14: mobile experience first, payments second

#CONNECTsummit14: mobile experience first, payments second

Brands are more concerned about creating the right overall mobile experience that will keep users coming back again and again.

Cortex MCP founder discusses current state of mobile payments

Cortex MCP founder discusses current state of mobile payments

Mobile Payments Today sat down with Shaunt M. Sarkissian at the company's new headquarters in the Boston area.

Ukrainian company wants patrons to Settle bill with new mobile app

Ukrainian company wants patrons to Settle bill with new mobile app

Advice Wallet Inc. is set to test a mobile payments service that will enable users to pay their restaurant check without waiting for the wait staff to arrive.

Consumers want three main things from mobile payments

Consumers want three main things from mobile payments

Kristen Gramigna, chief marketing officer for BluePay, gives some insight into what she believes works at the point of sale.

Leave my physical wallet at home? No thanks

Leave my physical wallet at home? No thanks

Mobile Payments Today Editor Will Hernandez addresses one particular marketing issue that is backfiring on mobile wallet providers.

Mobile is threatening to end POS terminals at restaurants

Mobile is threatening to end POS terminals at restaurants

Noah Glass, Founder and CEO of Olo, believes mobile ordering will one day change this particular industry.

Restaurants seek to enhance in-store experience through customers' smart devices

Restaurants seek to enhance in-store experience through customers' smart devices

Executives from White Castle and Dave & Buster's gave their take on the issue at the NRA Show.

CashStar lights the path with digital gifting

CashStar lights the path with digital gifting

CEO Ben Kaplan discusses the role gift cards can play in mobile payments.

In mobile payments, iOS is king

In mobile payments, iOS is king

Android might have the market share, but consumers spend more with Apple's system.

Restaurant industry views mobile payments as critical strategy going forward

Restaurant industry views mobile payments as critical strategy going forward

Executives gathered at the National Restaurant Association Show last month to discuss growing trend.

An inside look at what drives LevelUp

An inside look at what drives LevelUp

Mobile-payment and loyalty provider opens its door to a new office.

Square drops Wallet and introduces new Order app

Square drops Wallet and introduces new Order app

Consumer apathy toward old mobile app forces company to make changes.

Mobile payments should be fun

Mobile payments should be fun

Ask yourself, what are the most popular mobile apps out there? Now let's have a little experiment. Ask your friends if you can have a look at the apps installed on their mobile devices.

Galveston sees payback from mobile parking payments app

Galveston sees payback from mobile parking payments app

Texas city skips parking meters altogether and goes straight to mobile payments, sees rapid adoption by motorists.

BestFit Mobile, Shelfbucks in iBeacon pilots with major retailers

BestFit Mobile, Shelfbucks in iBeacon pilots with major retailers

Texas-based startups' beacons support iBeacon, BLE and NFC communications technologies, are rolling out to stores now.

MWC14: MasterCard picks up m-wallet developer C-SAM, partners with German telcos

MWC14: MasterCard picks up m-wallet developer C-SAM, partners with German telcos

MasterCard announces acquisition, partnership and plans for 2014 at this year's Mobile World Congress in Barcelona.

Starbucks reports continued growth in mobile app usage

Starbucks reports continued growth in mobile app usage

Digital initiatives will help coffee chain navigate changing retail landscape, CEO says during earnings call.

Tabbedout branches out into mobile marketing, advertising

Tabbedout branches out into mobile marketing, advertising

Pay-at-table app now helps merchants gather data to attract and retain customers.

Are your customers really who they say they are?

Are your customers really who they say they are?

The first step to knowing your customer: Know Jumio. Jumio’s ID ver­i­fi­ca­tion technology, Netverify, pro­vides you with real-time ID verification. Turn your customer’s smart-phone or com­puter into an ID scan­ning ter­minal that makes it fast and easy to cap­ture and...

Mobile leads to more at fast casual chain

Mobile leads to more at fast casual chain

Fast casual chain rolls out mobile payments and loyalty, and the deployment pays for itself in a week.

Mobile Payments Today releases State of the Industry report

Mobile Payments Today releases State of the Industry report

Mobile payments continues its climb toward ubiquity, says this year's State of the Industry report.

Mobile payments: Thinking out of the box

I have an article coming out in the soon-to-be published "State of the Mobile Payments Industry" report by Mobile Payments Today. In that article, I point out that the ultimate winner of the mobile payments gold rush will likely be the company that can re-envision the entire payments process.

Child excesses test in-app mobile payments

Child excesses test in-app mobile payments

Parental finger-wagging falls short, but lawsuits do not mean game over ... yet

Braintree offers Venmo Touch to FIs, issuers

Braintree offers Venmo Touch to FIs, issuers

Payment provider partners with virtual bank Simple to provide single-click mobile payments.

Boku makes its television debut

Boku makes its television debut

Direct carrier biller Boku partners with Playjam to offer mobile payments to television gamers.

Google Wallet upgrades add easy in-app payments, P2P via Gmail

Google Wallet upgrades add easy in-app payments, P2P via Gmail

New features for Google Wallet unveiled at Google I/O Developers Conference.

Bringing checking into the mobile world

Bringing checking into the mobile world

New York startup Zipmark uses checks as the foundation for its payment scheme.

Amazon's bi-modal purchasers

Amazon seems to think that there is a market for virtual coins. The company revealed the possibility of a customer buying apps or in-app purchases with their credit card or virtual coins.

Bango raises $10M

Bango raises $10M

Company secures funding to support growth in emerging markets.

The '3X factor' of carrier billing in app store purchases

The '3X factor' of carrier billing in app store purchases

2012 was a record year in the growth of app store purchases over mobile operator billing. Google Play sales processed via carrier billing by Amdocs for leading NA operators tripled in revenues last year.

BilltoMobile adds US Cellular as a carrier partner

BilltoMobile adds US Cellular as a carrier partner

Carrier biller now connected to 90 percent of U.S. wireless subscribers.

Fandango and mobile: That's the ticket

Fandango and mobile: That's the ticket

Fandango sees mobile commerce increase 171 percent in 2012.

Bango holds Nexus 2012: ‘Making money from the mobile web’

Bango holds Nexus 2012: ‘Making money from the mobile web’

Earlier this month, we at Bango held the latest in our long-running Nexus event series, in San Francisco. Bango Nexus is a prestigious, invite-only event that brings together key players shaping the mobile internet, and I’m glad to share some...

Commentary: And the 'Best Mobile Payment' Appster goes to...

Commentary: And the 'Best Mobile Payment' Appster goes to...

Payment apps take center stage at the Appster awards during App World in London.

DC denizens get a mobile wallet app for feeding parking meters

DC denizens get a mobile wallet app for feeding parking meters

Parkmobile Mobile Wallet gives users a stored value account to pay for parking.

Commentary: mobile payment bench testing

Commentary: mobile payment bench testing

A U.K. tech journalist tries his hand at actually using some mobile payment methods.

Braintree adds another $35M in funding

Braintree adds another $35M in funding

Online and mobile payment processor closes Series B funding for new products, international expansion.

Report: Apple turning on Passbook payments at its stores

Report: Apple turning on Passbook payments at its stores

Rumors abound that Apple will be using its Passbook app to make shopping in its own stores easier.

Which app stores keep their developers happy?

Which app stores keep their developers happy?

Bango survey on app store payment processes takes the temperature of the global developer community.

Bango brings single-click carrier billing online with Facebook

Bango brings single-click carrier billing online with Facebook

Company lets developers offer users the ability to charge digital purchases to their phone bills.

Updates to Facebook platform optimize mobile payments for developers

Updates to Facebook platform optimize mobile payments for developers

Social site makes platform changes that reflect growing imporance of mobile access and billing.

TabbedOut making it easy on developers

TabbedOut making it easy on developers

Startup offers new SDK so bars and restaurants can add mobile payments to their apps.

Can we get rid of payment terminals?

Can we get rid of payment terminals?

Some might call it the nerdy behavior of a passionate m-commerce professional, but each time I check out at the grocery store I am intrigued by these small, strangely designed payment terminal devices on the counter. They're a mix of...

A terminal case of m-commerce

A terminal case of m-commerce

U.K. grocer Tesco pilots a virtual store for travelers at London's Gatwick Airport.

BancBox makes everyone a bank

BancBox makes everyone a bank

Through its new platform, BancBox gives developers flexibility in integrating payment transactions.

New Facebook app center launches

New Facebook app center launches

Facebook launches portal for users to discover, download mobile apps.

BOKU inks T-Mobile agreement

BOKU inks T-Mobile agreement

Direct carrier biller signs agreement to provide payment services to wireless provider's subscribers.

CTIA 2012: Infobip looks for a silver lining in the mobile cloud

CTIA 2012: Infobip looks for a silver lining in the mobile cloud

Silvio Kutic, CEO of Infobip, a mobile cloud service provider based in Croatia, spent a few moments with Executive Editor Joe Grove at the recent CTIA Wireless 2012 conference in New Orleans, La. He discussed the company's in-app and direct carrier billing services. 

Bango raises additional £3.25M

Bango raises additional £3.25M

Direct carrier biller sees new funding on news of strategic partnerships.

Boku signs deals with Sprint, Deutsche Telekom

Boku signs deals with Sprint, Deutsche Telekom

Carrier biller expands its footprint and hires payment veterans to spur additional growth.

PayNearMe gives unbanked a new mobile payment option

PayNearMe gives unbanked a new mobile payment option

Company gives "cash-preferred" consumers access to electronic payments.

Enter the PayDragon

Enter the PayDragon

New app lets food truck patrons order and pay from their phones.

The high stakes world of mobile payments [Infographic]

The high stakes world of mobile payments [Infographic]

Many companies are going "all-in" for a share of the mobile payments jackpot.

PayPal Here to Square Mobile Payments: 'It's on!'

PayPal Here to Square Mobile Payments: 'It's on!'

First the square, now the triangle. Which will corner the mobile payments market?

Google telling game developers to 'Use Google Wallet or else'

Google telling game developers to 'Use Google Wallet or else'

(UPDATED) Search giant reportedly tells developers to use its payment method or see games banned from Google Play.

MasterCard makes ordering popcorn easier with m-payment app

MasterCard makes ordering popcorn easier with m-payment app

MC joins with Commonwealth Bank and Hoyt Corporation to launch new line-busting app at Australian cinemas.

Going to a concert?  Taking the train?  There’s a mobile payment for that.

Going to a concert? Taking the train? There’s a mobile payment for that.

Ticketing and transportation provide perfect use cases for mobile payments.

Paytoo growing through partnerships in Latin America

Paytoo growing through partnerships in Latin America

Paytoo to offer services to Central and South America by teaming with local providers

PaymentOne and BeautifulPeople.com make a match

PaymentOne and BeautifulPeople.com make a match

Offering mobile payments to pretty people is first step in larger strategy for PaymentOne.

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