How a wearable changed the customer experience for Carnival Cruise

How a wearable changed the customer experience for Carnival Cruise

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

World of Money to bring readers the latest news about financial tech

World of Money to bring readers the latest news about financial tech

Newsletter will selectively curate content daily from among the top stories and information sources to bring readers the news they need to succeed in a fast-moving and highly competitive global economy.

How AI can improve the customer experience

How AI can improve the customer experience

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

Panera Bread captures ICX Influencer of the Year award

Panera Bread captures ICX Influencer of the Year award

The annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

Mobile Payments Today: May's best reads

Mobile Payments Today: May's best reads

It's time for a look back at last month's most-read content on the site.

5 for 5: Top reasons to attend the ICX Summit

5 for 5: Top reasons to attend the ICX Summit

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event from Networld Media Group, which publishes Mobile Payments Today.

Intel's drive to redefine the customer experience is all about technology

Intel's drive to redefine the customer experience is all about technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

Mobile Payments Today: April's best reads

Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read content on the site.

Mobile Payments Today: March's best reads

Mobile Payments Today: March's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

Mobile Payments Today: February's top stories

Mobile Payments Today: February's top stories

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

Venmo, Zelle among trending topics in 2017

Venmo, Zelle among trending topics in 2017

Mobile Payments Today takes a look at the top blog posts in 2017.

Best of 2017: Did those predictions about mobile payments come true?

Best of 2017: Did those predictions about mobile payments come true?

Mobile Payments Today takes a look back at the top features on the site throughout the past year.

Mobile Payments Today: November's top reads

Mobile Payments Today: November's top reads

It's time for a look back at November's most-read articles and blog posts on Mobile Payments Today.

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

The future of shopping: Staffless. Cashless. Gapless.

The future of shopping: Staffless. Cashless. Gapless.

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

Mobile Payments Today: October's top reads

Mobile Payments Today: October's top reads

It's time for a look back at October's most-read articles and blog posts on Mobile Payments Today.

Mobile payments play key role to reduce customer wait times

Mobile payments play key role to reduce customer wait times

A panel discussion at the recent Customer Experience Summit in Chicago focused on how brands such as Dunkin' Donuts and Taco Bell use mobile to improve the customer experience.

Interactive customer experience technology has to provide value

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the technology provide value to the consumer and if so, in what form and to what end?

Interactive customer experience technology has to make sense

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of software analysis and development for Dickey's Barbecue Restaurants Inc.

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