Jim Ensign from Republic Bank discusses how financial institutions can improve the customer experience.
Patricia O'Donnell, senior vice president at Key Bank, discusses this challenge that FIs face daily.
Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.
This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.
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