Early Bird deadline for BCX Summit ends Friday

Join executives from USAA, PNC, BMO Harris and more at the 2018 Bank Customer Experience Summit in Chicago on September 12-14. Early Bird pricing ends this Friday, August 10. Sign up now and save $100. The 2018 BCX agenda was...

Bank Customer Experience Awards accepting entries through June 15

Through Friday, June 15, Networld Media Group is accepting entries for the annual Bank Customer Experience Awards competition. The awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience in four categories: Best...

Wirecard to add chatbot to boon mobile payment app

Wirecard has selected Astute Solutions to implement chatbot software into the company's mobile payments app called boon, according to a press release. Astute Bot will enable boon users to receive personalized service interactions through a messaging interface. In recent years,...

Fintech startup Payrailz debuts to help small FIs with payments

Payrailz, a digital payments provider offering advanced bill payment and money transfer products to banks and credit unions, has officially launched. The Connecticut-based company wants to help financial institutions succeed by offering a smarter, faster and more engaging payment experience...

Survey: Consumers prefer P2P apps to repay friends

Consumers across generational lines prefer to mobile applications as opposed to cash when paying other people, according to the recent U.S. Bank Cash Behavior Survey. Additionally, the survey found 47 percent of consumers surveyed prefer the use of digital apps...

FIS, Cardtronics expand mobile ATM access

Financial services technology provider FIS and independent ATM deployer Cardtronics have announced plans to integrate FIS Cardless Cash access across the Cardtronics ATM fleet in the U.S. FIS Cardless Cash, a feature of the FIS Mobile Banking app, lets ATM...

Call for entries: Bank Customer Experience tech awards

Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago Magnificent Mile. Networld is seeking entries from innovative, consumer-focused financial institutions and fintech providers whose branches...

Study: Consumers take a liking to mobile ATM access

A new survey by marketing research firm Phoenix Synergistics has revealed that a "surprising number" (17 percent) of ATM users have already accessed their accounts with a mobile device rather than an ATM card. Not surprisingly, the Optimizing Self-Service Banking...

Some US banks lack awareness of faster payments initiatives

A survey of 430 financial institutions in the western part of the U.S. revealed low awareness and adoption of faster payments products, according to a press release . The survey by WesPay, a trade association for electronic payments compliance and...

AI may one day be the modern bank teller

A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020. The technology, according to a New York Post report, will "revolutionize" how banks get data and how banks interaction with customers.

Financial services trailblazers honored at Bank Customer Experience Summit

In conjunction with this week's Bank Customer Experience Summit, Networld Media Group recognized innovators in ATM and mobile technology during an awards ceremony Sept. 20 at the Art Institute of Chicago. Award winners for 2016 included: Umpqua Bank — Best...

Call for entries: Bank Customer Experience tech awards

Networld Media Group is accepting entries for awards to be presented in conjunction with the Bank Customer Experience Summit (previously the ATM & Mobile Innovation Summit), Sept. 19–21 at the Sofitel Chicago Water Tower hotel. The awards honor excellence, leadership...

Mobile-only Atom Bank opens for business in UK

The newly launched FI promises to 'innovate and deliver a transparent way of banking that turns the old world on its head.'

MasterCard partners with CU Wallet to deliver digital wallet service for credit unions

The 120 member credit unions of CU Wallet can now offer MasterCard's digital wallet service in their own credit union-branded mobile application.

European banks move toward instant payments infrastructure

EBA Clearing, which is owned by 53 banks in Europe, plans to develop a pan-European real-time payments product by the end of 2017.

Visa opens network to third-party software developers

The new Visa Developer platform is designed to help financial institutions, merchants, and technology companies meet the demands of consumers and merchants, who increasingly rely on connected devices to shop, pay and get paid.

PayPal tackles 'old money' in Super Bowl 50 TV spot

PayPal tackles 'old money' in Super Bowl 50 TV spot

The company says that its 'new money' campaign, which will run throughout 2016, 'indicates just how significant the change in money will be to people’s lives.'

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5 tidbits from the 2018 Bank Customer Experience Summit