ATM & Mobile 101

This report provides guidance for ATM deployers considering the integration of their ATM and mobile channels.

Type: Guide

Sponsor:




Smart ATMs: Getting the Most from Your ATMs

Are banks getting the most from their ATMs? Many institutions fail to take full advantage of the existing ATM infrastructure, though ATMs will continue to be the primary interface between people and their banks. Ensuring that this “old-fashioned” channel provides better customer experience is vital and can be done through Smart ATMs.

Type: White Paper

Sponsor: Auriga




It is clear cash is here to stay, but banks need to improve their offering

As banks look to reduce costs wherever they can, they are removing branch staff and replacing them with ATMs and ASDs/ASSTs (Assisted Self-Service Devices/Assisted Self-Service Terminals). But just as important as lowering costs is customer loyalty, which is driven by customer service.

Type: White Paper

Sponsor: Auriga


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FEATURES


Mobile Payments Today: 2016 in review

Was 2016 the year of mobile payments?

How Scotiabank ensures an easy customer experience at the ATM

When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus,  vice president of international banking payments at Scotiabank.  This is where he believes technology can play a crucial role.


How FIs are 'repurposing' technology in the branch

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.


The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.


Cardless cash transactions: What's in it for consumers?

A lot, actually. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent players.

Apple Pay's tenuous role in a cashless society

Mobile Payments Today Editor Will Hernandez examines Tim Cook's recent comment about a cashless society and mobile payments.

The great debate: Executives discuss the pro and cons of a cashless society

It wasn't Hillary Clinton vs. Donald Trump, but six payments executives took the stage last week in Chicago at Networld Media Group's Bank Customer Experience Summit to engage in a friendly debate about cash versus electronic payments.

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

Banking's dilemma: Staying ahead of fintech competition in real-time

Mike Hamlin of Fiserv discusses how our mobile society puts pressure on financial institutions to keep pace with increasing threats from fintech.

May 5 for 5: Mobile wallets still finding their way

It's time for a look back at May's most-read articles on Mobile Payments Today.

The card networks' EMV dilemma

Blinded by the financial windfall of offloading billions in fraud losses to their own customers, the card brands now face serious risks on a number of fronts. Daryl Cornell, the CEO of Triton, gives his opinion about the current industry.

Fintech: The great equalizer

Richard Steggall, the CEO of Urban FT, examines how the proliferation of fintech products presents opportunity for small and midsized financial institutions to compete with large banks.

Wells Fargo doubles down on mobile card-free ATM access

For the time being, most US FIs are relying on texted codes to offer their customers a cardless ATM option; by implementing NFC as well, Wells Fargo is getting a jumpstart on future interoperability.

Talking With: NCR's Eli Rosner about the current state of omnichannel

NCR believes it is at the forefront of the ongoing changes we see in omnichannel, whether it's at a bank or retailer.

March mobile payments 5 for 5: Mobile World Congress in focus

It's time for a look back at the most-read articles on Mobile Payments Today in March, and what we can learn from them.

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The original self-service device, the ATM changed the public's relationship with money. And even though cashless transactions are on the rise, ATMs in the retail space are powerful tools for giving customers what they need to make their purchases.

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