Are banks getting the most from their ATMs? Many institutions fail to take full advantage of the existing ATM infrastructure, though ATMs will continue to be the primary interface between people and their banks. Ensuring that this “old-fashioned” channel provides better customer experience is vital and can be done through Smart ATMs.
As banks look to reduce costs wherever they can, they are removing branch staff and replacing them with ATMs and ASDs/ASSTs (Assisted Self-Service Devices/Assisted Self-Service Terminals). But just as important as lowering costs is customer loyalty, which is driven by customer service.
When it comes to the ideal banking experience for the average customer, "the faster, the better," says Jorge Lemus, vice president of international banking payments at Scotiabank. This is where he believes technology can play a crucial role.
It wasn't Hillary Clinton vs. Donald Trump, but six payments executives took the stage last week in Chicago at Networld Media Group's Bank Customer Experience Summit to engage in a friendly debate about cash versus electronic payments.
Blinded by the financial windfall of offloading billions in fraud losses to their own customers, the card brands now face serious risks on a number of fronts. Daryl Cornell, the CEO of Triton, gives his opinion about the current industry.
The original self-service device, the ATM changed the public's relationship with money. And even though cashless transactions are on the rise, ATMs in the retail space are powerful tools for giving customers what they need to make their purchases.