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Westpac enables voice banking on Amazon's Echo Spot

Westpac customers can now access the Westpac Banking Skill offered via Amazon Alexa on Echo Spot, Amazon's latest voice-enabled and touchscreen device, according to a press release.

The Westpac Banking Skill on the Echo Spot gives customers the option to interact with their finances using voice-enabled commands or by displaying the information requested on the device's screen.

"With 85 percent of Westpac customers who own an Alexa device using it to access their account balances, we wanted to evolve this feature to suit the new digital touchscreen," Martine Jager, chief digital and marketing officer at Westpac Group, said in the release. "The beauty of voice technology is it's continually evolving and we are learning new things every day. We are seeing a rise of a new ecosystem driven by the customers' choices, tailored and personalized to their needs."

Westpac customers who have enabled the Westpac Banking Skill on Echo Spot and linked it to their Westpac account can check their account balance, recent transactions and reward points status for up to three accounts using its voice-enabled capabilities and by selecting the accounts displayed on its touchscreen.