Study: Consumers find payments more mobile, and personal

June 8, 2017

Consumers are paying more bills from mobile devices and making more person-to-person payments while starting to venture into digital wallets, according to a new study from Fiserv.

Faster payments continue to be important to consumers, with 76 percent saying it is at least somewhat important that the payments they make are delivered in real time.

"Consumers are living more digital lives and that is being reflected in the way they pay," Fiserv COO Mark Ernst said in a press release about the study. "Bill payments and person-to-person payments from mobile devices are making their way toward the mainstream, while digital wallets are showing slow but steady growth reminiscent of the early days of online banking."

The percentage of consumers using mobile bill pay rose significantly from late 2015 to late 2016, growing from 22 percent to 28 percent, according to the survey. Among mobile banking users, 41 percent used the service to pay bills in the past 30 days.

The share of consumers using person-to-person payments via a financial organization in the past 30 days, a timeframe considered to designate "active" use, increased by more than one-third from 2015 to 2016, growing from 14 percent to 19 percent.

Over the past year, sharing household expenses was the most common use of the service (9 percent), followed by repaying a loan or debt to a friend or family member (7 percent) and rent (6 percent).

As for digital wallets, adoption is growing at a slow but steady rate, with 13 percent of consumers indicating they have used a digital wallet in the last 30 days, up from 11 percent in 2015 and 8 percent in 2014, according to a prior Fiserv survey. Fifteen percent of consumers said they had used a digital wallet in the past year.


Topics: Mobile Banking, Mobile/Digital Wallet, Money Transfer / P2P, Trends / Statistics

Companies: Fiserv


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