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Report: 1 billion mobile banking customers by 2017

Bill payment from a tablet is, not surprisingly, on the rise. Analysts at Juniper Research said that growing acceptance of mobile banking coupled with a rise in tablet adoption will push users of transactional tablet banking to nearly 200 million consumers in 2017. That's about 19 percent of all mobile banking customers, the report said.

Juniper said adoption of bill payment via tablets will be higher in developed areas, as they have a higher adoption of tablet devices overall.

Additionally, the new Juniper report said the migration of purchasing and transaction activity from laptops and desktops to tablet devices will be replicated in banking.

"With online payments accounting for a significant proportion of all bill payments, especially in developed markets, bill presentment and payment transactions will indeed migrate from the desktop towards tablet devices. Consumers often prefer managing bill payment and transactions via tablet devices compared to smartphones," said Nitin Bhas, the report's author.

Even with that preference, Juniper said, mobile bill payment on smartphones will increase as well.

Other findings include:

  • Mobile banking users will exceed 1 billion in 2017, or 15 percent of global mobile handset users.
  • Use of mobile devices for bill payment will lead to a drop in paper-based bill presentment, as well as cash and check payment.

Read more about mobile banking.