You've been redirected from MobilePaymentsToday.com to PaymentsDive.com. In March 2021, Mobile Payments Today became a part of Payments Dive. For the latest payments news, sign up for the daily newsletter.

KFC develops Google Glass training program

KFC has developed a training platform through Google Glass. According to a blog on parent company Yum! Brands' homepage, KFC wanted to condense its 80-page instruction manual into an interactive video. It did so through Google Glass, which is wearable technology that showcases the video on a screen the size of a fingerprint.

KFC partnered with Interapt, a Louisville, Ky.-based mobile development company, to develop the training tool. The program, called Vision 2020, was tested for several months before launch.

Yum!'s chief learning officer, Rob Lauber, said it's still too early to tell how adoption of Google Glass might be integrated within KFC restaurants.

"Our goal with the Vision 2020 project was to build a prototype that demonstrated what might be possible on the horizon," he said. "It isn't so much about being a training platform as it is about the ability to provide learning at the time and place someone needs it in an easily accessible way. We have all been through training classes, online and in classrooms, where most of what we experience is not remembered only a week later. This prototype explored our ability to skip those methods and make procedures accessible on demand and hands-free."

According to the blog, the prototype includes a series of videos that play on Google Glass, guiding a trainee through product prep. As the employee completes the steps, they say "next" and advance to the next video.