Alibaba's travel service integrates facial recognition for hotel check-in
Shiji Group, a network solutions provider for hotels, working with Fliggy, Alibaba's travel service, has integrated facial recognition for hotel check-in, including credit authorization for 50 hotels in the Hainan district of China, according to a press release.
Fliggy provided the reservation and customer data while Shiji provided the integration, distribution, payment gateway and on-property systems to provide a seamless guest experience.
"Our aim with this project has been to find ways for hotels to increase guest satisfaction by reducing wait times as much as possible," Kevin King, chief operating officer of Shiji Group, said in the release.
When a guest makes a reservation on Fliggy, the guest's information is processed to the hotel's property management system. When the guest arrives at check-in, they simply scan their ID on the kiosk. The solution then verifies the ID against the public security system, performs a credit authorization and produces the room card.