7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.

How to provide a personalized mobile retail experience at scale

How to provide a personalized mobile retail experience at scale

Matt McGinty, chief revenue officer, Fiksu DSP, provides insight on why targeting shoppers via mobile, based on their shopping habits, can improve the consumers' relationship with the brand.

C-Speak: How merchants can protect their business from growing CNP fraud

C-Speak: How merchants can protect their business from growing CNP fraud

Mobile Payments Today sat down with Kount CEO Brad Wiskirchen and COO Rich Stuppy to talk about this year’s results, and about trends that are influencing the market now.

In Depth: Payments industry was (mostly) quiet this summer

In Depth: Payments industry was (mostly) quiet this summer

Mobile Payments Today takes a look back at the top stories from the past three months.

Russians 'have it their way' with Whoppercoin

Russians 'have it their way' with Whoppercoin

The Burger King franchise in Russia has rolled out a loyalty program built around the 'Whoppercoin.' It's a cryptocurrency that customers can traffic in online or trade in for free burgers. Could it also be a signal that Russia is softening its hostile stance toward virtual currency?

Mobile, self-service kiosks play key role in Subway's redesigned stores

Mobile, self-service kiosks play key role in Subway's redesigned stores

By deploying its "Fresh Forward" concept, Subway has recognized the need to make ordering more convenient in addition to continuing its emphasis on freshness.

Room for improvement: Enhancing the remittance experience

Room for improvement: Enhancing the remittance experience

Because remittance payments are often driven by an emotional or personal motivation, they cannot be treated in the same way as a normal transaction.

Mobile Payments Today: August's best reads

Mobile Payments Today: August's best reads

It's time for a look back at August's most-read articles and blog posts on Mobile Payments Today.

Chatbots emerging as a commerce channel, but work remains to perfect the tech

Chatbots emerging as a commerce channel, but work remains to perfect the tech

There's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice assistants such as Amazon's Alexa and Apple's Siri.

Merchants seek ways to make their mobile apps indispensable

Merchants seek ways to make their mobile apps indispensable

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Contactless payments turn 10 in the UK

Contactless payments turn 10 in the UK

Since the introduction of contactless cards in September 2007, it has gradually become the payment method of choice for many consumers in the U.K as society gradually moves away from cash.

Merchants miss the mark with in-app Apple Pay acceptance

Merchants miss the mark with in-app Apple Pay acceptance

While the use of Apple Pay in mobile apps isn't a new concept, most retailers, especially in the SMB and mid-market world haven't taken advantage of its conversion advantages.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

What merchants should consider when deploying new technology

What merchants should consider when deploying new technology

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

Beating the mobile banking conundrum with secure transactions and an easy customer experience

Beating the mobile banking conundrum with secure transactions and an easy customer experience

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.

Fintech companies providing easy, meaningful and useful mobile experiences

Fintech companies providing easy, meaningful and useful mobile experiences

Banks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative institutions are providing that experience, particularly of the mobile variety.

What more can mobile banking do for consumers?

What more can mobile banking do for consumers?

Mobile remote deposit capture is not the trendy feature it once was for banks. It's expected. Today, consumers desire a way for banks to help them make the best decisions with their money.

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