Black Friday: Mobile payments sputter at the physical POS

Black Friday: Mobile payments sputter at the physical POS

Despite the less-than-stellar numbers for in-store, proximity-based mobile payments, Cyber Monday set a record for mobile-based remote payments.

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

The future of shopping: Staffless. Cashless. Gapless.

The future of shopping: Staffless. Cashless. Gapless.

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

The Full Monty: Embracing mobile banking technology

The Full Monty: Embracing mobile banking technology

Finxact's Dan McKinney believes financial institutions are finally starting to make it easier for consumers to interact with them on a smartphone.

Merchants can beat the Black Friday blues with faster payments, safer data

Merchants can beat the Black Friday blues with faster payments, safer data

While this period brings great opportunity for retailers, it also creates considerable challenges. Retailers must respond to evolving behaviors and manage huge increases in footfall, but still deliver the exceptional in-store experience consumers demand.

Deciphering the value of cryptocurrencies

Deciphering the value of cryptocurrencies

Understanding the potential of blockchain and decentralized applications begins with asking the right questions about what they're for and what gives them value.

PNC puts the customer experience at the center of PNC Pay

PNC puts the customer experience at the center of PNC Pay

A new feature within the bank's mobile app is more about customer control than payments.

13 key fintech partnership considerations for banks

13 key fintech partnership considerations for banks

When considering a partner in the journey to reshape a bank's corporate and digital strategies, you need to ensure they are experienced, prepared, and committed for whatever may come their way.

Apple Pay Cash: A step in the right direction for mobile payments?

Apple Pay Cash: A step in the right direction for mobile payments?

With its focus on premium influencers and its control over a large ecosystem, Apple is in a unique position to effect massive change where others cannot.

Security experts: Exposed data increases cyber risks

Security experts: Exposed data increases cyber risks

Cybercrime presents a serious threat and companies have a lot of work to do to reduce their vulnerability. Fortunately, there are resources available to assist them in the effort.

Mobile Payments Today: October's top reads

Mobile Payments Today: October's top reads

It's time for a look back at October's most-read articles and blog posts on Mobile Payments Today.

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

2017 a quiet year for true mobile wallets in US

2017 a quiet year for true mobile wallets in US

In the weeks after Mobile Payments Today asked companies to supply information for last year’s Mobile Wallet Comparison Guide, a number of events happened in the industry that created a lot of buzz. This year? Not so much.

Money20/20 trends: AI, 'everyday commerce' and security

Money20/20 trends: AI, 'everyday commerce' and security

The bright lights of Las Vegas have gone out on Money20/20 for another year. As always, the event brought together the biggest names in payments and provided unprecedented insight into the future of financial services.

Putting payments first: Why going global means thinking local

Putting payments first: Why going global means thinking local

To nail payments and grow a global business, merchants must build payments strategies around their local customers' unique needs.

Innovation moves mobile-ATM alliances forward

Innovation moves mobile-ATM alliances forward

As easy as it might be to perceive a yawning divide between mobile banking and more traditional, physical banking at the branch and ATM, it's becoming increasingly clear that these channels can function in harmony and complement one another.

Contextual commerce still finding its way

Contextual commerce still finding its way

Contextual commerce is an emerging trend in the payments and retail industries that executives are still trying to figure out due to some confusion over the concept.

Mobile payments success can take different forms in the US

Mobile payments success can take different forms in the US

The payments industry needs a better barometer for how it measures success with mobile payments in the U.S. as the calendar approaches a new year.

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Alipay puts emphasis on partnerships as merchant acceptance grows in North America

Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view of Alipay's operations outside of China.

Will smart speakers lead to smarter payments?

Will smart speakers lead to smarter payments?

With the explosive growth of the Internet of Things, and particularly of smart speakers like the Amazon Echo and Google Home, voice commands are becoming more powerful and pervasive than ever, changing the way we do everything from checking the weather to scheduling a doctor's appointment. But what about voice shopping?

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5 tidbits from the 2018 Bank Customer Experience Summit