Umpqua Bank reimagines the customer experience

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

The great debate: Executives discuss the pro and cons of a cashless society

It wasn't Hillary Clinton vs. Donald Trump, but six payments executives took the stage last week in Chicago at Networld Media Group's Bank Customer Experience Summit to engage in a friendly debate about cash versus electronic payments.

From the source: Millennials share views about Alexa, Apple Pay, Venmo

A panel at this year's Bank Customer Experience Summit brought together some college students from the University of Chicago to discuss how they view today's financial services.

Traditional banks have an eye on the mobile-only model

Sirpa Nordlund, the executive director at Mobey Forum, catches up with Jordi Guaus, head of digital marketing at CaixaBank, to get the inside track on imaginBank, its new mobile-only proposition.

Is there an ideal time for airlines to launch mobile payments?

Kristian Gjerding, CEO of CellPoint Mobile, writes in his latest Mobile Payments Today blog post about what airlines need to consider when it comes to incorporating mobile payments into their apps.

The IoT finding its role in boosting customer experience

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.

Cashless and confident: Growing the proximity payment market

Thomas Rosteck from Infineon discusses the challenges preventing the growth of mobile payments at the physical point of sale.

Where mobile can achieve fastest growth

Sam Cinquegrani, founder and CEO of ObjectWave Corp, writes about how marketers can leverage mobile devices in a contributed article to Mobile Payments Today.

Recent POS malware attacks signal a need for app security for mobile payments

Thorston Held, co-founder and managing director of whiteCryption, examines the recent POS security attacks and what they mean for mobile payments.

Apple Pay: The challenge of attracting active users

Apple Pay has successfully piqued the curiosity of millions of consumers. However, Apple has not seen the average user make it part of their everyday lives. Maxime de Nanclas, COO and co-founder of Mobeewave, writes about what's causing this in a contributed article for Mobile Payments Today.

Mixed reality: A way forward towards a cashless society

In his latest blog post for Mobile Payments Today, Bruce Burke discusses how "mixed reality" technology could be interwoven between shopping, buying and paying for goods.

Mobile Payments Today: August's best reads

It's time for a look back at August's most-read articles on Mobile Payments Today.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Merchants mull best ways to influence consumers through mobile devices

As consumers become more attached to their smart devices, the question becomes how do restaurants and retailers reach them there in an impactful way.

Wal-Mart Pay doesn't need loyalty and that's ok

Is a loyalty program really what consumers need to use mobile payments and mobile wallets?

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to becoming students of human behavior.

The mobile wallet wars ignore consumers' needs

PayToo CEO Michel Poignant thinks the industry is approaching mobile wallets the wrong way.

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.

5 tidbits from the CONNECT Mobile Innovation Summit

No matter which way you turn these days, mobile (or mobility) is at the center of most conversations for banks, retailers, restaurants and any other consumer-facing brand.

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