Mobile payments prompt retailers, card networks to innovate

Mobile payments prompt retailers, card networks to innovate

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Panera, Wayfair hone in on mobile commerce

Panera, Wayfair hone in on mobile commerce

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Zelle 'scam' reveals the need for consumer responsibility

Zelle 'scam' reveals the need for consumer responsibility

Bottom line: don't do business with people on Craigslist unless you meet them in person.

The mobile shopping experience needs an overhaul

The mobile shopping experience needs an overhaul

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.

Cybersecurity always on the frontburner for banks

Cybersecurity always on the frontburner for banks

Patricia O'Donnell, senior vice president at Key Bank, discusses this challenge that FIs face daily.

Visa hawks its wares at PyeongChang 2018 Olympic Winter Games

Visa hawks its wares at PyeongChang 2018 Olympic Winter Games

Visa's wearables initiative at the PyeongChang Games continued to illustrate how the card networks have acted more like technology companies than ever before as the payments industry continues to evolve.

A love letter to mobile payments for Valentine's Day

A love letter to mobile payments for Valentine's Day

Mobile Payments Today recounts all the ways we love our favorite transaction method, flaws and all.

Verdeva brings PayByCar to market via E-ZPass agreement

Verdeva brings PayByCar to market via E-ZPass agreement

The Boston-based company has a new twist on in-vehicle payments that uses a device already present in some 35 million automobiles on the road today.

Banks wrestle with providing the best customer experience

Banks wrestle with providing the best customer experience

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face going forward.

Does it matter that bitcoin's lost its way?

Does it matter that bitcoin's lost its way?

And would Satoshi Nakamoto ever emerge to save it?

Why eBay changed course with PayPal: Control, data, cost and user experience

Why eBay changed course with PayPal: Control, data, cost and user experience

Ralf Gladis, CEO of Computop, examines why he believes eBay made the change.

Why mPOS adoption continues to lag with retailers

Why mPOS adoption continues to lag with retailers

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.

The future of direct carrier billing in 2018

The future of direct carrier billing in 2018

PSD2 in Europe has already begun paving the way for new generations of payment providers and direct carrier billing services, which are offering a more compelling customer-focused strategy, compared to the existing legacy providers.

Mobile Payments Today: January's top reads

Mobile Payments Today: January's top reads

It's time for a look back at January's most-read articles and blog posts on Mobile Payments Today.

Video: Is the idea of a single mobile payments platform too far-fetched?

Video: Is the idea of a single mobile payments platform too far-fetched?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

How Amazon Go changes the customer experience

How Amazon Go changes the customer experience

Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.

Zelle sings a different tune in national marketing campaign

Zelle sings a different tune in national marketing campaign

The company behind the banking industry's mobile P2P effort had to think outside the box to get the service's core tenants across in three TV commercials.

How the future of cash and digital payments is playing out in Europe

How the future of cash and digital payments is playing out in Europe

This ease of contactless payments has spurred a cultural shift, embraced by the younger and more tech-savvy generations, who are happy to go for days without carrying physical cash and instead opt for their phones — even over cards. Older generations, meanwhile, typically prefer to have the option of the security of traditional physical cash.

Payments chatter invades CES

Payments chatter invades CES

A CES panel explored the challenges of payments technology, including the difficulty with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.

LG Pay brings more questions than answers

LG Pay brings more questions than answers

The pending arrival of another mobile wallet in the U.S. raises some questions about how a new entrant can succeed among a growing number of options in the market.

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