Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.
Bottom line: don't do business with people on Craigslist unless you meet them in person.
Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.
Patricia O'Donnell, senior vice president at Key Bank, discusses this challenge that FIs face daily.
Visa's wearables initiative at the PyeongChang Games continued to illustrate how the card networks have acted more like technology companies than ever before as the payments industry continues to evolve.
Mobile Payments Today recounts all the ways we love our favorite transaction method, flaws and all.
The Boston-based company has a new twist on in-vehicle payments that uses a device already present in some 35 million automobiles on the road today.
Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face going forward.
And would Satoshi Nakamoto ever emerge to save it?
Ralf Gladis, CEO of Computop, examines why he believes eBay made the change.
Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.
PSD2 in Europe has already begun paving the way for new generations of payment providers and direct carrier billing services, which are offering a more compelling customer-focused strategy, compared to the existing legacy providers.
It's time for a look back at January's most-read articles and blog posts on Mobile Payments Today.
Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.
Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.
The company behind the banking industry's mobile P2P effort had to think outside the box to get the service's core tenants across in three TV commercials.
This ease of contactless payments has spurred a cultural shift, embraced by the younger and more tech-savvy generations, who are happy to go for days without carrying physical cash and instead opt for their phones — even over cards. Older generations, meanwhile, typically prefer to have the option of the security of traditional physical cash.
A CES panel explored the challenges of payments technology, including the difficulty with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.
The pending arrival of another mobile wallet in the U.S. raises some questions about how a new entrant can succeed among a growing number of options in the market.