Talking With: Amanda Manna about retailers and digital disruption

Talking With: Amanda Manna about retailers and digital disruption

The former head of narrative and partnerships at Lowe's Innovation Labs is scheduled to give a keynote address at Networld Media Group's CONNECT: The Mobile CX Summit in Chicago next month.

World of Money to bring readers the latest news about financial tech

World of Money to bring readers the latest news about financial tech

Newsletter will selectively curate content daily from among the top stories and information sources to bring readers the news they need to succeed in a fast-moving and highly competitive global economy.

How AI can improve the customer experience

How AI can improve the customer experience

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

Panera Bread captures ICX Influencer of the Year award

Panera Bread captures ICX Influencer of the Year award

The annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read content on the site.

With use surging, what comes next for mobile banking?

With use surging, what comes next for mobile banking?

What areas of innovation could shape the channel, and how can financial institutions keep users engaged and satisfied?

What can US retailers learn from China about mobile payments?

What can US retailers learn from China about mobile payments?

The success in China is largely driven by consumers' adoption of mobile wallets like Alipay and WeChat/Ten Pay, which make up the majority of the mobile payment market.

How can real-time payments be secured?

How can real-time payments be secured?

With account-based fraud on the rise, the move from standard to real-time transactions is causing significant security challenges for central banks and clearing houses.

Are consumers pushing back against the cashless trend?

Are consumers pushing back against the cashless trend?

Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

Bank of America launched three months ago what it calls the first widely available AI-driven virtual assistant of its kind in financial services.

Mezu trumpets privacy with new mobile P2P app

Mezu trumpets privacy with new mobile P2P app

As consumers become more conscious about which companies they share sensitive information with, a Cleveland-based company has launched a mobile person-to-person app that adds a level of anonymity its co-founder and CEO believes is missing from the market.

A closer look behind Sweden's cashless crusade

A closer look behind Sweden's cashless crusade

Sweden's apparent move toward becoming the planet's first cashless state is clearly neither accidental nor simply the outcome of choices made by the Swedish public.

Mobile Wallet Comparison Guide 2018: NFC smartphone payments stall

Mobile Wallet Comparison Guide 2018: NFC smartphone payments stall

Mobile Payments Today Editor Will Hernandez previews the latest guide from Networld Media Group.

Mobile scan-and-go: From cashier to concierge

Mobile scan-and-go: From cashier to concierge

With robotics and artificial intelligence (AI) technology advancing, many industries are now addressing the opportunities and challenges presented by increased automation. Retail is no different. In particular, the emergence of checkout-free retail has excited consumers tired of waiting in line.

Gen Z through the mobile payments lens

Gen Z through the mobile payments lens

Gen Z is on the scene and ready to leave their own mark on banking and payments. This latest generation, born after 1999, view the world completely differently than those who have gone before.

Mobile Payments Today: May's best reads

Mobile Payments Today: May's best reads

It's time for a look back at last month's most-read content on the site.

3 suggestions for the industry to

3 suggestions for the industry to "save" the Pays

Apple Pay, Google Pay and Samsung Pay aren't going anywhere, but U.S. consumers are not enthusiastic about using them at the physical point-of-sale. But the industry could do some things to help bump adoption and incentivize merchants to accept NFC-enabled mobile payments.

How payments innovation actually hinders the customer experience

How payments innovation actually hinders the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

Kohl's revamps rewards program with a mobile and digital emphasis

Kohl's revamps rewards program with a mobile and digital emphasis

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.

EMV, mobile ordering upgrades challenge restaurant industry

EMV, mobile ordering upgrades challenge restaurant industry

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

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