And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.
Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.
Banks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative institutions are providing that experience, particularly of the mobile variety.
Mobile remote deposit capture is not the trendy feature it once was for banks. It's expected. Today, consumers desire a way for banks to help them make the best decisions with their money.
Initially hailed as innovative, it appears that Visa's 'war on cash' is in reality a war on merchant profitability and customer payment choice. However, a 'war on plastic' is a promising business case that could actually be sold to merchants.
It's time for a look back at July's most-read articles and blog posts on Mobile Payments Today.
Fintech isn't just the new kid on the block anymore; it's got some serious dough behind it. But does it mean that fintech companies are the future?
China's mobile-payment incumbents have made it difficult for Apple Pay to gain a significant market share in the country despite Apple's best efforts.
Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.
Despite the predominance of digital banking, there's evidence customers are growing less satisfied with their digital banking experience.
The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.
Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.
The card this week announced a program to award small-and-medium sized business to renounce cash in favor of shiny new point-of-sale systems that accept credit and debit payments as well as those of the digital variety.
While mobile wallets make it possible to manage several cards in one application, the challenge facing financial institutions is becoming the default card option within mobile wallets and payment applications.
It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.
The retail landscape is evolving rapidly as emerging technologies and trends are changing expectations of the in-store experience. As retailers look to find their place in this brave new world, many are now seeing payments as an opportunity.
Mobile wallets, security and Alipay were just a few of the many discussions that took place at the recent conference in Copenhagen.
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.