Banking, fintech innovators recognized with Bank Customer Experience awards

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

CBW Bank sharpens focus on digital banking, fintech collaboration

CBW Bank sharpens focus on digital banking, fintech collaboration

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Blockchain 101: Mobile payments

Blockchain 101: Mobile payments

Let's take a look at the what blockchain is, and how it can help transform the mobile payments industry.

Mobile Payments Today: August's top reads

Mobile Payments Today: August's top reads

It's time for a look back at last month's most-read content on the site.

Watch highlights from this year's CONNECT: The Mobile CX Summit

Watch highlights from this year's CONNECT: The Mobile CX Summit

More than 125 retail and restaurant executives gathered in Chicago last month for Networld Media Group's annual summit.

5 ways banks can create a digital mindset

5 ways banks can create a digital mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.

Biometrics security isn't one-size-fits-all

Biometrics security isn't one-size-fits-all

Andrew Jamieson, the director of security & technology for the identity management & security unit at UL, writes that many technologies that would be enabled by biometrics are still vulnerable to spoofs and hacking.

The right mobile messaging is critical to a brand's marketing efforts

The right mobile messaging is critical to a brand's marketing efforts

Executives from Caesars Entertainment, Guess?, McDonald's and Skogen's Festival Foods discussed mobile messaging at the recent CONNECT: The Mobile CX Summit in Chicago.

European payments outages show long-term change needed

European payments outages show long-term change needed

Financial systems outages stop customers from accessing and spending money as they normally would. The growing incidence of outages — particularly in the U.K. and Europe — suggests that the payments industry is, at best, fragile and that things need to change. People are getting fed up.

6 tidbits from CONNECT: The Mobile CX Summit 2018

6 tidbits from CONNECT: The Mobile CX Summit 2018

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery options.

Mobile increasingly important to Citi's ThankYou Rewards program

Mobile increasingly important to Citi's ThankYou Rewards program

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago Monday at the annual CONNECT: The Mobile CX Summit and spoke about how the rising interaction between consumers and their mobile devices

What is AR's role in retail mobile apps going forward?

What is AR's role in retail mobile apps going forward?

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are created equal. He offers up five key aspects to consider before deployment.

Mobile Payments Today: July's top reads

Mobile Payments Today: July's top reads

It's time for a look back at last month's most-read content on the site.

The time is now for banks to issue contactless cards

The time is now for banks to issue contactless cards

A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers are more aware of the “tap,” thanks to NFC-enabled mobile payments.

Digital payments and the retailer

Digital payments and the retailer

Some retail outlets are experimenting with moving to digital payment-only operations. As non-cash payments become the norm, some retailers, particularly in hospitality, no longer accept cash. While there are downsides to managing cash, what are the pitfalls of refusing to deal with it?

Tokenization's role in IoT security

Tokenization's role in IoT security

While more connected devices is convenient for consumers as far as payments, it also opens a window for cybercrime and security breaches.

Taco Bell helps lead QSRs in payments, technology innovation

Taco Bell helps lead QSRs in payments, technology innovation

Rafik Hanna, senior director of Taco Bell's All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Biometrics: Are they becoming the nirvana of personal security?

Biometrics: Are they becoming the nirvana of personal security?

The combination of mobile banking and biometric security in our smart devices will enable consumers to have more confidence regarding their personal security and will be far safer than it has ever been.

Securing real-time payments with tokenization

Securing real-time payments with tokenization

For banks, direct debit fraud represents a bigger financial risk than card fraud. In particular, growing momentum for real-time payment schemes across the world is creating huge opportunities for fraudsters and placing increasing pressure on banks and clearing houses, who now have only seconds instead of days to identify fraudulent transactions.

How a wearable changed the customer experience for Carnival Cruise

How a wearable changed the customer experience for Carnival Cruise

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

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