Suzanne Cluckey
Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and BlockChainTechNews.com wwwView Suzanne Cluckey's profile on LinkedIn

A 'prophet' reveals 5 tips FIs can use to create great customer experiences

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

While fintech investment rises, cash remains king

Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.

2017 BCX awards competition last call for entries: Are you in?

Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

5 need-to-know facts about mobile ATM transactions

Every ATMIA conference has its trending topic du jour. This year, the buzz was about cardless ATM transactions, a subject addressed in a well-attended 1-hour roundtable discussion among executives leading the charge to a card-free future.

Cardless cash transactions: What's in it for consumers?

A lot, actually. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent players.

Umpqua Bank reimagines the customer experience

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

Wells Fargo doubles down on mobile card-free ATM access

For the time being, most US FIs are relying on texted codes to offer their customers a cardless ATM option; by implementing NFC as well, Wells Fargo is getting a jumpstart on future interoperability.

Visa Europe's cashless pitch to Brits paints cash users as weirdos

With its new ad campaign and tagline ('It's all the change you need'), Visa Europe takes a stab at 'coin-shaming' Brits into making more contactless payments.

ATM-mobile interoperability: Who's responsible for what?

Mobile-ATM functionality is here, but some of the details will have to catch up before it's all interoperable and safely tokenized. And at this point, we're not even sure owns the PAN.

ATMs and mobile wallets: Traveling down the road to ubiquity

In a pre-conference workshop at ATMIA 2016, a small army of experts offered an overview of brand-name mobile wallets and the problems the industry must solve to make them interoperable at the ATM.

PIN4 bring ATMs and mobile phones together for P2P payments

The Europe-based open cardless cash network provides real-time cardless cash withdrawals at any enabled ATM, the company's US CEO says.

Bank Customer Experience Summit slated for September

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Pathways to payment transformation

Three industry experts discuss compelling reasons and real-world strategies for moving legacy systems into the digital, omnichannel future.

Are millennials from Mars?

Plenty of things about millennials might seem alien to Gen X-ers and boomers, but when it comes to banking, they're all pretty much the same.

'Mobile Wallets 101': Your guide to the future of cardless transactions

FIs have an edge in a bid for mobile wallet loyalty due to their trusted provider status. For those that have been late to the party, now is the time to capitalize on this advantage.

AMIS: 'The Future of Payments' revisited

A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.

The omnichannel imperative

In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer experience.

Why we need 'the fool on the hill'

Every industry needs people with crazy ideas who don't care who's watching or what they think. The financial service sector needs them worst of all.

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