Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and WorldofMoney.comwww
With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.
Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in "Payments are a-changin' but cash still rules," a publication from the Bank for International Settlements.
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.
At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.
And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.
Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.
Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.
Every ATMIA conference has its trending topic du jour. This year, the buzz was about cardless ATM transactions, a subject addressed in a well-attended 1-hour roundtable discussion among executives leading the charge to a card-free future.
A lot, actually. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent players.
At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.
If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.
For the time being, most US FIs are relying on texted codes to offer their customers a cardless ATM option; by implementing NFC as well, Wells Fargo is getting a jumpstart on future interoperability.
With its new ad campaign and tagline ('It's all the change you need'), Visa Europe takes a stab at 'coin-shaming' Brits into making more contactless payments.
Mobile-ATM functionality is here, but some of the details will have to catch up before it's all interoperable and safely tokenized. And at this point, we're not even sure owns the PAN.
In a pre-conference workshop at ATMIA 2016, a small army of experts offered an overview of brand-name mobile wallets and the problems the industry must solve to make them interoperable at the ATM.
The Europe-based open cardless cash network provides real-time cardless cash withdrawals at any enabled ATM, the company's US CEO says.
The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.
Three industry experts discuss compelling reasons and real-world strategies for moving legacy systems into the digital, omnichannel future.
Plenty of things about millennials might seem alien to Gen X-ers and boomers, but when it comes to banking, they're all pretty much the same.
FIs have an edge in a bid for mobile wallet loyalty due to their trusted provider status. For those that have been late to the party, now is the time to capitalize on this advantage.