Judy Mottl

Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends. She loves a great pitch so email here, follow on Twitter and connect on LinkedIn.

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Taco Bell helps lead QSRs in payments, technology innovation

Taco Bell helps lead QSRs in payments, technology innovation

Rafik Hanna, senior director of Taco Bell's All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

How a wearable changed the customer experience for Carnival Cruise

How a wearable changed the customer experience for Carnival Cruise

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

The challenges facing cashierless shopping

The challenges facing cashierless shopping

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

Talking With: InfoVista's Ricardo Belmar about the supposed retail apocalypse, mobile payments

Talking With: InfoVista's Ricardo Belmar about the supposed retail apocalypse, mobile payments

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades. Retail Customer Experience, a Mobile Payments Today sister publication, caught up with him at the recent NRF 'Big Show' to get his perspective on what's ahead.

Mobile payments prompt retailers, card networks to innovate

Mobile payments prompt retailers, card networks to innovate

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Panera, Wayfair hone in on mobile commerce

Panera, Wayfair hone in on mobile commerce

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

How Amazon Go changes the customer experience

How Amazon Go changes the customer experience

Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Talking With: Verifone chief Joe Mach about the digital in-store customer experience

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.

Why mobile is playing a starring role in creating a better customer experience

Why mobile is playing a starring role in creating a better customer experience

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

How will the IoT impact retailers

How will the IoT impact retailers

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

OmnyPay exec: Retailers face hurdles with mobile apps

OmnyPay exec: Retailers face hurdles with mobile apps

While 84 percent of shoppers are using their smartphone for retail shopping purposes, retailers are facing more than a few obstacles when it comes to downloads of a branded app.

Digital gift cards a hit this holiday season

Digital gift cards a hit this holiday season

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason is convenience.

The IoT finding its role in boosting customer experience

The IoT finding its role in boosting customer experience

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.

Detroit Red Wings IT exec: Mobile enhances the customer experience

Detroit Red Wings IT exec: Mobile enhances the customer experience

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when it’s a mobile payment experience.

Differentiate or die: Dunkin' innovation chief warns retailers about new digital age

Differentiate or die: Dunkin' innovation chief warns retailers about new digital age

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do to survive and beat the competition.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Discount Tire finds its stride with mobile payments

Discount Tire finds its stride with mobile payments

The Arizona-based retailer knows its customer have become mobile-device obsessed, so it has worked with Verifone to expand its digital strategy.

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