BofA trumpets success with Erica, Zelle

Bank of America has announced that Erica, its artificial intelligence-driven virtual financial assistant, now has more than 2 million users. According to a press release, this is more than double the number of customers using the technology less than a...

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

Bank of America launched three months ago what it calls the first widely available AI-driven virtual assistant of its kind in financial services.

BofA delivers first widely available AI–driven virtual financial assistant

Bank of America is rolling out what it calls the first widely available AI-driven virtual assistant of its kind in financial services, Erica, to its 25 million mobile clients, according to a press release. Bank of America said this latest...

Perception doesn't match reality in the US payments industry

Perception doesn't match reality in the US payments industry

Bank of America's Head of Digital Banking Michelle Moore and PayPal CEO Dan Schulman each made separate comments the past couple of weeks about the future of digital payments in the U.S. The problem is that right now, they're way off.

BofA, Citi ban cryptocurrency purchases via credit cards

The two largest U.S. banks, JPMorgan Chase and Bank of America, have announced that they will no longer allow cryptocurrency purchases on credit cards they have issued. The ban went into effect on Saturday and includes personal and business credit cards, according to multiple media reports.

Zelle sings a different tune in national marketing campaign

Zelle sings a different tune in national marketing campaign

The company behind the banking industry's mobile P2P effort had to think outside the box to get the service's core tenants across in three TV commercials.

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

Stuzo, Bank of America Merchant Services seek to future-proof the retail customer experience

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

BofA, FitPay hope to expand IoT payments with new pact

Bank of America and FitPay, a wholly-owned subsidiary of NXT-ID Inc., are extending contactless payment capabilities to a range of new devices, giving Bank of America customers more payment options. The collaborative effort, according to a press release, enables Bank...

The IoT offers new capabilities, but new technology requires preparation and commitment to change

The IoT offers new capabilities, but new technology requires preparation and commitment to change

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation for the technology to succeed.

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5 tidbits from the 2018 Bank Customer Experience Summit