Artificial intelligence (AI) is a hot topic, and companies everywhere are exploring how this technology can help to enhance the customer experience. The banking software company Auriga has published a whitepaper to explain what the financial industry needs to keep in mind when implementing AI-powered chat bots.
The article looks at the current impact of artificial intelligence, the opportunities for the future and the steps needed to get there.
WWS Business Analytics Management (WWS BAM) is the Data Analytics application module of the WWS software suite.
WWS Cash Management is an effective and efficient multivendor and multichannel solution by Auriga that allows banks to manage the end-to-end cash management process, increasing self-service availability and reducing the cash procurement costs for all cash points, inside and outside the branch (ATMs, ASDs, TARMs, TCRs).
WWS Customer Management is an exciting extension of the robust and proven WWS Branch suite that fully streamlines the consumer’s in-branch banking experience.
Auriga has launched its latest White Paper on the Internet of Things and its impact on the world of banking. The White Paper asks whether the Internet of Things is already a reality and highlights its huge estimated value of $14.4 trillion by 2022.
Is it time to say goodbye to the traditional bank branch? The phrase “branch of the future” is more popular than ever and in their latest White Paper, Auriga discuss what this means exactly in the context of the reduction of the number of branches in Western Europe.
As banks look to reduce costs wherever they can, they are removing branch staff and replacing them with ATMs and ASDs/ASSTs (Assisted Self-Service Devices/Assisted Self-Service Terminals). But just as important as lowering costs is customer loyalty, which is driven by customer service.
Are banks getting the most from their ATMs? Many institutions fail to take full advantage of the existing ATM infrastructure, though ATMs will continue to be the primary interface between people and their banks. Ensuring that this “old-fashioned” channel provides better customer experience is vital and can be done through Smart ATMs.
We believe that banks need to see technology as a way of enabling enhanced personal relationships. New technology is not a means of eradicating people, but as a way of enabling and empowering bank staff to do more, and serve customers better. The bank of the future will succeed because it has the very best technology and the very best people.
The buzzwords in today’s banking industry are omnichannel, channel integration, cross-channel capabilities and a new branch model. Banks, big and small, are approaching a real revolution with the goals of improving customer experience and increasing efficiency.
WWS Signage is the perfect solution for the efficient creation and delivery of multimedia information and product promotions to your customers. WWS Signage is easily deployed on in-branch digital displays and self-service devices.
WWS Proactive Monitoring Manager is a robust and proven Multi-Vendor solution providing the highest network availability for your self-service devices including ATMs, kiosks and Assisted Service Devices.
WWS one to one (WWS OTO) is a robust and proven ATM marketing solution that transforms the impersonal self-service device into a personalised communication channel and delivers a more engaging experience for your customers.
This guide examines how banks are developing cross-channel strategies linking their ATMs with their mobile channels, their branches and Internet banking.
WWS Mobile is a well proven, highly secure, mobile banking and payments solution that delivers the widest range of banking services in the most cost effective way.
The Ultimate in Branch Customer Service. WWS Greæter is an innovative tablet application that is specifically designed for the changing demands being placed on branch staff.
Auriga is a well proven and experienced solution provider.
WWS ATM is a well proven, fully integrated ATM management solution based on the fault tolerant WinWebServer (WWS) Architecture. WWS ATM is a Smart Client solution that provides centralised control for any WOSA/XFS compliant ATMs, cash deposit terminals, cash recyclers and kiosks.
A complete buy-in from all participants is necessary for mobile payments to achieve full potential.
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