AI: What's in it for banks and their customers

AI: What's in it for banks and their customers

Bank executives gathered in Chicago two weeks ago for the Bank Customer Experience Summit to discuss AI's role in current and future customer initiatives.

First Hawaiian Bank says "Aloha" to Alexa voice banking

Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa. The new voice capabilities are a first for a financial institution based in the state, the companies said in a press release. First Hawaiian is using the voice...

Mobile increasingly important to Citi's ThankYou Rewards program

Mobile increasingly important to Citi's ThankYou Rewards program

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago Monday at the annual CONNECT: The Mobile CX Summit and spoke about how the rising interaction between consumers and their mobile devices

Coinstar kiosks now double as Amazon Cash top up location

Amazon Cash users can now add funds to their account balance at selecte Coinstar kiosks. There are no fees for adding cash, Coinstar said on its website.

Westpac enables voice banking on Amazon's Echo Spot

Westpac customers can now access the Westpac Banking Skill offered via Amazon Alexa on Echo Spot, Amazon's latest voice-enabled and touchscreen device, according to a press release. The Westpac Banking Skill on the Echo Spot gives customers the option to...

The challenges facing cashierless shopping

The challenges facing cashierless shopping

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

Convenience will be at the center of how retailers answer Amazon Go

Convenience will be at the center of how retailers answer Amazon Go

Go isn't necessarily a new concept, but Amazon's take on cashierless shopping brings with it questions about the future of retail, and changes the way we as consumers buy goods.

Can Amazon deliver the next generation of financial services?

Can Amazon deliver the next generation of financial services?

Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce's potential interest in banking.

Amazon reportedly in talks with big banks for branded checking accounts

Don't say you weren't expecting it … Amazon reportedly is in talks with a number of banks — including JPMorgan Chase and Capital One — about establishing an Amazon-branded consumer checking account. A story at CNN.com cited a Wall Street...

How Amazon Go changes the customer experience

How Amazon Go changes the customer experience

Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.

Amazon Alexa skills to feature payments

Software developers will soon have the opportunity to add Amazon Pay to the voice apps that are available from the Alexa Skills Store, according to an announcement Amazon made at a conference in Las Vegas this past week. Skills categories...

Bango extends carrier billing for Amazon customers in Japan

Bango is expanding direct carrier billing availability to Japanese customers of Amazon Prime and Prime Student membership programs following the launch of direct carrier billing for Amazon retail customers in Japan earlier this year. Amazon customers with an NTT DOCOMO...

Contextual commerce still finding its way

Contextual commerce still finding its way

Contextual commerce is an emerging trend in the payments and retail industries that executives are still trying to figure out due to some confusion over the concept.

Amazon brings Amazon Pay in-store program to restaurants with Clover

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle area, according to a company announcement. Starting next month, customers in select areas will be able...

In Depth: Payments industry was (mostly) quiet this summer

In Depth: Payments industry was (mostly) quiet this summer

Mobile Payments Today takes a look back at the top stories from the past three months.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

Merchants should highlight mobile self-service usefulness to consumers

Merchants should highlight mobile self-service usefulness to consumers

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Online grocery service debuts Alexa skill for hands-free voice order capability

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an "Ask Peapod" feature which enables voice ordering, according to a Progressive Grocer report....

Walmart leaps ahead of Amazon with Scan & Go

Walmart is getting the jump on Amazon to make checkout lanes obsolete as the world's largest retailer is rolling out a mobile app that enables to scan and pay for items without the need to wait in line, according to...

USAA testing Amazon Alexa skill

USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service representatives answering member phone calls, according to a press release. The San Antonio-based...

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