Julian Wallis, the retail director at Rambus, believes better value-added services can help retailers reverse declining revenue growth.
Jared Ronski, principal at PayArc, discusses the customer experience around mobile apps, including the actual payments process for users.
Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in "Payments are a-changin' but cash still rules," a publication from the Bank for International Settlements.
Bottom line: don't do business with people on Craigslist unless you meet them in person.
Mobile Payments Today recounts all the ways we love our favorite transaction method, flaws and all.
And would Satoshi Nakamoto ever emerge to save it?
NFC, QR codes and various in-app payment methods have helped change the way consumers pay via a smartphone.
Today's mobile payments experience has too many potential cracks in the system waiting to form that put a snag in the potential of a smooth ride start to finish. The industry should work to prevent such issues as much as possible.
These areas present great opportunities, but also significant challenges.
Consumers want optimal value for the money they spent on a product. But when that doesn't go their way, expect backlash in a huge way.
While this period brings great opportunity for retailers, it also creates considerable challenges. Retailers must respond to evolving behaviors and manage huge increases in footfall, but still deliver the exceptional in-store experience consumers demand.
Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.
It was a small sample size, but participants at a consumer panel at last week's Bank Customer Experience Summit in Chicago revealed their preferences for mobile P2P services.
The Burger King franchise in Russia has rolled out a loyalty program built around the 'Whoppercoin.' It's a cryptocurrency that customers can traffic in online or trade in for free burgers. Could it also be a signal that Russia is softening its hostile stance toward virtual currency?
And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
Banks need to find a way to create and maintain great relationships with existing and perspective customers. But alternative institutions are providing that experience, particularly of the mobile variety.
The card this week announced a program to award small-and-medium sized business to renounce cash in favor of shiny new point-of-sale systems that accept credit and debit payments as well as those of the digital variety.
A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.
Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.