6 tidbits from CONNECT: The Mobile CX Summit 2018

6 tidbits from CONNECT: The Mobile CX Summit 2018

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery options.

What is AR's role in retail mobile apps going forward?

What is AR's role in retail mobile apps going forward?

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are created equal. He offers up five key aspects to consider before deployment.

Digital payments and the retailer

Digital payments and the retailer

Some retail outlets are experimenting with moving to digital payment-only operations. As non-cash payments become the norm, some retailers, particularly in hospitality, no longer accept cash. While there are downsides to managing cash, what are the pitfalls of refusing to deal with it?

Tokenization's role in IoT security

Tokenization's role in IoT security

While more connected devices is convenient for consumers as far as payments, it also opens a window for cybercrime and security breaches.

Biometrics: Are they becoming the nirvana of personal security?

Biometrics: Are they becoming the nirvana of personal security?

The combination of mobile banking and biometric security in our smart devices will enable consumers to have more confidence regarding their personal security and will be far safer than it has ever been.

Securing real-time payments with tokenization

Securing real-time payments with tokenization

For banks, direct debit fraud represents a bigger financial risk than card fraud. In particular, growing momentum for real-time payment schemes across the world is creating huge opportunities for fraudsters and placing increasing pressure on banks and clearing houses, who now have only seconds instead of days to identify fraudulent transactions.

World of Money to bring readers the latest news about financial tech

World of Money to bring readers the latest news about financial tech

Newsletter will selectively curate content daily from among the top stories and information sources to bring readers the news they need to succeed in a fast-moving and highly competitive global economy.

With use surging, what comes next for mobile banking?

With use surging, what comes next for mobile banking?

What areas of innovation could shape the channel, and how can financial institutions keep users engaged and satisfied?

What can US retailers learn from China about mobile payments?

What can US retailers learn from China about mobile payments?

The success in China is largely driven by consumers' adoption of mobile wallets like Alipay and WeChat/Ten Pay, which make up the majority of the mobile payment market.

How can real-time payments be secured?

How can real-time payments be secured?

With account-based fraud on the rise, the move from standard to real-time transactions is causing significant security challenges for central banks and clearing houses.

Are consumers pushing back against the cashless trend?

Are consumers pushing back against the cashless trend?

Danny Meyer, Union Square Hospitality Group CEO, recently penned a blog post about why his restaurants will continue to go cashless. But is that really what consumers want?

A closer look behind Sweden's cashless crusade

A closer look behind Sweden's cashless crusade

Sweden's apparent move toward becoming the planet's first cashless state is clearly neither accidental nor simply the outcome of choices made by the Swedish public.

Mobile Wallet Comparison Guide 2018: NFC smartphone payments stall

Mobile Wallet Comparison Guide 2018: NFC smartphone payments stall

Mobile Payments Today Editor Will Hernandez previews the latest guide from Networld Media Group.

Mobile scan-and-go: From cashier to concierge

Mobile scan-and-go: From cashier to concierge

With robotics and artificial intelligence (AI) technology advancing, many industries are now addressing the opportunities and challenges presented by increased automation. Retail is no different. In particular, the emergence of checkout-free retail has excited consumers tired of waiting in line.

Gen Z through the mobile payments lens

Gen Z through the mobile payments lens

Gen Z is on the scene and ready to leave their own mark on banking and payments. This latest generation, born after 1999, view the world completely differently than those who have gone before.

3 suggestions for the industry to

3 suggestions for the industry to "save" the Pays

Apple Pay, Google Pay and Samsung Pay aren't going anywhere, but U.S. consumers are not enthusiastic about using them at the physical point-of-sale. But the industry could do some things to help bump adoption and incentivize merchants to accept NFC-enabled mobile payments.

How payments innovation actually hinders the customer experience

How payments innovation actually hinders the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

Kohl's revamps rewards program with a mobile and digital emphasis

Kohl's revamps rewards program with a mobile and digital emphasis

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and Yes2You Rewards.

How cash and digital payments can coexist going forward

How cash and digital payments can coexist going forward

One clear conclusion we can make, based on recent trends in the financial services industry, is that the increasing prevalence of new transaction methods does not necessarily mean that more traditional payment mechanisms are being left behind.

Retailers and the move toward a mobile, cashierless checkout experience

Retailers and the move toward a mobile, cashierless checkout experience

Tom Chittenden, vice president and general manager of retail solutions, NCR Corp., writes about how the reinvention happening in retail is pushing more merchants towards the cashierless model.

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