Chatbots emerging as a commerce channel, but work remains to perfect the tech

Chatbots emerging as a commerce channel, but work remains to perfect the tech

There's no denying the discussions happening today about chatbots. They include chatter about artificial intelligence, conversational commerce and voice assistants such as Amazon's Alexa and Apple's Siri.

Merchants seek ways to make their mobile apps indispensable

Merchants seek ways to make their mobile apps indispensable

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Contactless payments turn 10 in the UK

Contactless payments turn 10 in the UK

Since the introduction of contactless cards in September 2007, it has gradually become the payment method of choice for many consumers in the U.K as society gradually moves away from cash.

Merchants miss the mark with in-app Apple Pay acceptance

Merchants miss the mark with in-app Apple Pay acceptance

While the use of Apple Pay in mobile apps isn't a new concept, most retailers, especially in the SMB and mid-market world haven't taken advantage of its conversion advantages.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

What merchants should consider when deploying new technology

What merchants should consider when deploying new technology

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.

Beating the mobile banking conundrum with secure transactions and an easy customer experience

Beating the mobile banking conundrum with secure transactions and an easy customer experience

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.

What more can mobile banking do for consumers?

What more can mobile banking do for consumers?

Mobile remote deposit capture is not the trendy feature it once was for banks. It's expected. Today, consumers desire a way for banks to help them make the best decisions with their money.

A different look at Visa's supposed war on cash

A different look at Visa's supposed war on cash

Initially hailed as innovative, it appears that Visa's 'war on cash' is in reality a war on merchant profitability and customer payment choice. However, a 'war on plastic' is a promising business case that could actually be sold to merchants.

Mobile Payments Today: July's best reads

Mobile Payments Today: July's best reads

It's time for a look back at July's most-read articles and blog posts on Mobile Payments Today.

Bitcoin's place in the fintech conversation

Bitcoin's place in the fintech conversation

Fintech isn't just the new kid on the block anymore; it's got some serious dough behind it. But does it mean that fintech companies are the future?

Can a marketing promotion help lift Apple Pay to new heights in China? Probably not

Can a marketing promotion help lift Apple Pay to new heights in China? Probably not

China's mobile-payment incumbents have made it difficult for Apple Pay to gain a significant market share in the country despite Apple's best efforts.

India's march to a cashless society begins with 3 things

India's march to a cashless society begins with 3 things

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.

Digital banking: What was once a differentiator, is now a commodity

Digital banking: What was once a differentiator, is now a commodity

Despite the predominance of digital banking, there's evidence customers are growing less satisfied with their digital banking experience.

To compete with Amazon, retailers must focus on mobile experience

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

While fintech investment rises, cash remains king

While fintech investment rises, cash remains king

Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.

Want to increase mobile payments? Give consumers more control over their cards

Want to increase mobile payments? Give consumers more control over their cards

While mobile wallets make it possible to manage several cards in one application, the challenge facing financial institutions is becoming the default card option within mobile wallets and payment applications.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

The digital retail wallet: 5 reasons it makes sense

The digital retail wallet: 5 reasons it makes sense

The retail landscape is evolving rapidly as emerging technologies and trends are changing expectations of the in-store experience. As retailers look to find their place in this brave new world, many are now seeing payments as an opportunity.

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