The mobile shopping experience needs an overhaul

The mobile shopping experience needs an overhaul

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.

Visa hawks its wares at PyeongChang 2018 Olympic Winter Games

Visa hawks its wares at PyeongChang 2018 Olympic Winter Games

Visa's wearables initiative at the PyeongChang Games continued to illustrate how the card networks have acted more like technology companies than ever before as the payments industry continues to evolve.

Verdeva brings PayByCar to market via E-ZPass agreement

Verdeva brings PayByCar to market via E-ZPass agreement

The Boston-based company has a new twist on in-vehicle payments that uses a device already present in some 35 million automobiles on the road today.

Why eBay changed course with PayPal: Control, data, cost and user experience

Why eBay changed course with PayPal: Control, data, cost and user experience

Ralf Gladis, CEO of Computop, examines why he believes eBay made the change.

Why mPOS adoption continues to lag with retailers

Why mPOS adoption continues to lag with retailers

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.

The future of direct carrier billing in 2018

The future of direct carrier billing in 2018

PSD2 in Europe has already begun paving the way for new generations of payment providers and direct carrier billing services, which are offering a more compelling customer-focused strategy, compared to the existing legacy providers.

Mobile Payments Today: January's top reads

Mobile Payments Today: January's top reads

It's time for a look back at January's most-read articles and blog posts on Mobile Payments Today.

Video: Is the idea of a single mobile payments platform too far-fetched?

Video: Is the idea of a single mobile payments platform too far-fetched?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

How Amazon Go changes the customer experience

How Amazon Go changes the customer experience

Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.

Zelle sings a different tune in national marketing campaign

Zelle sings a different tune in national marketing campaign

The company behind the banking industry's mobile P2P effort had to think outside the box to get the service's core tenants across in three TV commercials.

How the future of cash and digital payments is playing out in Europe

How the future of cash and digital payments is playing out in Europe

This ease of contactless payments has spurred a cultural shift, embraced by the younger and more tech-savvy generations, who are happy to go for days without carrying physical cash and instead opt for their phones — even over cards. Older generations, meanwhile, typically prefer to have the option of the security of traditional physical cash.

Payments chatter invades CES

Payments chatter invades CES

A CES panel explored the challenges of payments technology, including the difficulty with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.

LG Pay brings more questions than answers

LG Pay brings more questions than answers

The pending arrival of another mobile wallet in the U.S. raises some questions about how a new entrant can succeed among a growing number of options in the market.

Emerging consumer trends bring change to shopping and paying

Emerging consumer trends bring change to shopping and paying

Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also the choice of payment options that retailers can and must offer customers online and in-store.

How security is the key to mobile ATM access

How security is the key to mobile ATM access

Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs. But for the technology to gain traction, it must, first and foremost, provide a secure customer experience.

The smartphone as a mobile identity device

The smartphone as a mobile identity device

New mobile technologies make it possible for payments companies to leverage consumers' smartphones as an identity device, enabling compliance with AML and KYC regulations while maintaining the superior user experience that consumers expect.

PayPal sets the pace for the payments industry in 2018

PayPal sets the pace for the payments industry in 2018

For a company once known as a threat to the card networks and banks, PayPal is now an ally as it pushes forward with digital payments.

How trending technologies and the user experience go hand-in-hand

How trending technologies and the user experience go hand-in-hand

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.

Going at it alone: Should banks consider their own payments apps?

Going at it alone: Should banks consider their own payments apps?

By now, it should be obvious to every bank that no company can afford to neglect mobile payments.

How bitcoin and blockchain can be a financial services phenom or meltdown

How bitcoin and blockchain can be a financial services phenom or meltdown

Are these technologies here to stay, or are they just a passing fad? Do these technologies really have the potential to transform the financial services industry, as some are claiming?

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