Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.
Visa's wearables initiative at the PyeongChang Games continued to illustrate how the card networks have acted more like technology companies than ever before as the payments industry continues to evolve.
The Boston-based company has a new twist on in-vehicle payments that uses a device already present in some 35 million automobiles on the road today.
Ralf Gladis, CEO of Computop, examines why he believes eBay made the change.
Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.
PSD2 in Europe has already begun paving the way for new generations of payment providers and direct carrier billing services, which are offering a more compelling customer-focused strategy, compared to the existing legacy providers.
It's time for a look back at January's most-read articles and blog posts on Mobile Payments Today.
Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.
Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.
The company behind the banking industry's mobile P2P effort had to think outside the box to get the service's core tenants across in three TV commercials.
This ease of contactless payments has spurred a cultural shift, embraced by the younger and more tech-savvy generations, who are happy to go for days without carrying physical cash and instead opt for their phones — even over cards. Older generations, meanwhile, typically prefer to have the option of the security of traditional physical cash.
A CES panel explored the challenges of payments technology, including the difficulty with online payments, glitches in online payment systems, the lack of retail locations that accept mobile payments and problems specific to cross-border payments.
The pending arrival of another mobile wallet in the U.S. raises some questions about how a new entrant can succeed among a growing number of options in the market.
Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also the choice of payment options that retailers can and must offer customers online and in-store.
Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs. But for the technology to gain traction, it must, first and foremost, provide a secure customer experience.
New mobile technologies make it possible for payments companies to leverage consumers' smartphones as an identity device, enabling compliance with AML and KYC regulations while maintaining the superior user experience that consumers expect.
For a company once known as a threat to the card networks and banks, PayPal is now an ally as it pushes forward with digital payments.
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.
By now, it should be obvious to every bank that no company can afford to neglect mobile payments.
Are these technologies here to stay, or are they just a passing fad? Do these technologies really have the potential to transform the financial services industry, as some are claiming?