'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

The risks mobile payments present to financial services

The risks mobile payments present to financial services

It's no secret that the financial services industry is a top target for cybercriminals looking to steal valuable data. This growing risk comes at a time when financial services firms are turning their focus to innovating new technologies and features to meet evolving consumer demands.

Mobile payments can redefine the customer experience for unattended retail

Mobile payments can redefine the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

How to differentiate your mobile payments strategy

How to differentiate your mobile payments strategy

Keith McAuliffe, the general manager of the financial services sector for Solace, believes it's necessary for providers to to cultivate the right experience for individual audiences.

Mobile Payments Today: March's best reads

Mobile Payments Today: March's best reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

Unattended retail struggles with mobile payments acceptance

Unattended retail struggles with mobile payments acceptance

Mobile payments continue to expand, making it important for operators of unattended retail equipment to invest in the technology. A speaker at the National Automatic Merchandising Association show in Las Vegas urged his fellow industry executives to get on board with the trend.

Connected screens are revolutionizing payments

Connected screens are revolutionizing payments

Chris Tyghe, vice president of strategic development at Ingenico Group Canada, discusses how payments will become an integral part of the IoT experience in the coming years.

Self-service industry lags with EMV compliance

Self-service industry lags with EMV compliance

The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.

Macy's overhauls mobile app in face of rising consumer expectations

Macy's overhauls mobile app in face of rising consumer expectations

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and a virtual furniture design experience.

CONNECT Summit to tackle emerging technology's impact on restaurants, retail

CONNECT Summit to tackle emerging technology's impact on restaurants, retail

Mary Hines, the global head of rewards for Citi, is scheduled to give the opening keynote for the conference.

Payments companies make it easier for consumers, merchants to embrace cryptocurrencies

Payments companies make it easier for consumers, merchants to embrace cryptocurrencies

While most consumers today likely view bitcoin, bitcoin cash and alternatives such as Ethereum and Litecoin as assets, some payments companies in the past couple of months have announced plans for consumers to more easily use cryptocurrencies as payment, and merchants to accept them.

Talking With: InfoVista's Ricardo Belmar about the supposed retail apocalypse, mobile payments

Talking With: InfoVista's Ricardo Belmar about the supposed retail apocalypse, mobile payments

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades. Retail Customer Experience, a Mobile Payments Today sister publication, caught up with him at the recent NRF 'Big Show' to get his perspective on what's ahead.

Convenience will be at the center of how retailers answer Amazon Go

Convenience will be at the center of how retailers answer Amazon Go

Go isn't necessarily a new concept, but Amazon's take on cashierless shopping brings with it questions about the future of retail, and changes the way we as consumers buy goods.

How connected cars are driving connected payments

How connected cars are driving connected payments

All the necessary software and hardware components together with the processes for the creation of the connected car pay at pump use case are currently available. The creation of a commercially viable, fully integrated solution is the next step and there are no technical or regulatory barriers to doing so.

Can Amazon deliver the next generation of financial services?

Can Amazon deliver the next generation of financial services?

Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce's potential interest in banking.

Mobile Payments Today: February's top stories

Mobile Payments Today: February's top stories

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

MasterCard strengthens ties to mobile network operators

MasterCard strengthens ties to mobile network operators

The Purchase, New York-based card network has already helped MNOs such as Vodafone Ukraine, Digicel Group in the Caribbean, Viettel Telecom in Vietnam and Taiwan's Chunghwa Telecom to roll out various services related to digital payments.

How financial services will change in the next era of human-machine partnerships

How financial services will change in the next era of human-machine partnerships

Mark Baunach, global financial services consulting industry leader at Dell EMC, discusses how blockchain and emerging technologies will reshape the financial services industry over the next decade.

Mobile payments prompt retailers, card networks to innovate

Mobile payments prompt retailers, card networks to innovate

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Panera, Wayfair hone in on mobile commerce

Panera, Wayfair hone in on mobile commerce

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

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