How a wearable changed the customer experience for Carnival Cruise

How a wearable changed the customer experience for Carnival Cruise

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Talking With: Amanda Manna about retailers and digital disruption

Talking With: Amanda Manna about retailers and digital disruption

The former head of narrative and partnerships at Lowe's Innovation Labs is scheduled to give a keynote address at Networld Media Group's CONNECT: The Mobile CX Summit in Chicago next month.

How AI can improve the customer experience

How AI can improve the customer experience

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

Panera Bread captures ICX Influencer of the Year award

Panera Bread captures ICX Influencer of the Year award

The annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

Mobile Payments Today: June's top reads

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read content on the site.

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

BofA anticipates customers' needs as AI-driven Erica assistant sees 1M users

Bank of America launched three months ago what it calls the first widely available AI-driven virtual assistant of its kind in financial services.

Mezu trumpets privacy with new mobile P2P app

Mezu trumpets privacy with new mobile P2P app

As consumers become more conscious about which companies they share sensitive information with, a Cleveland-based company has launched a mobile person-to-person app that adds a level of anonymity its co-founder and CEO believes is missing from the market.

Mobile Payments Today: May's best reads

Mobile Payments Today: May's best reads

It's time for a look back at last month's most-read content on the site.

EMV, mobile ordering upgrades challenge restaurant industry

EMV, mobile ordering upgrades challenge restaurant industry

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

5 for 5: Top reasons to attend the ICX Summit

5 for 5: Top reasons to attend the ICX Summit

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event from Networld Media Group, which publishes Mobile Payments Today.

PayPal eyes servicing SMBs with $2.2B iZettle acquisition

PayPal eyes servicing SMBs with $2.2B iZettle acquisition

PayPal made the largest acquisition in its history Thursday when it announced an agreement to purchase iZettle, commonly referred to as the European Square.

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Talking With: Alipay's Souheil Badran about merchant partnerships, consumers' needs

Souheil Badran has been the face of Alipay in North America as the company continues to expand merchant acceptance in Canada and the U.S. to keep pace with the growing number of tourists visiting popular tourist cities every year.

Intel's drive to redefine the customer experience is all about technology

Intel's drive to redefine the customer experience is all about technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

Mobile Payments Today: April's best reads

Mobile Payments Today: April's best reads

It's time for a look back at last month's most-read content on the site.

Citi study shows mobile banking is vital to consumers

Citi study shows mobile banking is vital to consumers

Of the 2,000 U.S. adults surveyed, mobile banking app use ranked third (31 percent) behind only social media (55 percent) and weather apps (33 percent), respectively.

2018 BCX awards competition call for entries: The best in bank customer experience

2018 BCX awards competition call for entries: The best in bank customer experience

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

The challenges facing cashierless shopping

The challenges facing cashierless shopping

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.

Mobile wallets: Are US consumers on the verge of increased use?

Mobile wallets: Are US consumers on the verge of increased use?

A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a number of factors such as a smooth experience and security concerns.

Evolving payments technologies challenge merchants to keep pace with consumers' expectations

Evolving payments technologies challenge merchants to keep pace with consumers' expectations

Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.

Mobile scan-and-go shopping: The future of retail is now

Mobile scan-and-go shopping: The future of retail is now

Julian Wallis, retail director at Rambus, believes that retailers that invest in the right in-store digital initiatives will be able to separate themselves from the competition going forward.

Showing (1 - 20) of 1374

Get the latest news & insights


News

Resources

Trending

Features

Securing real-time payments with tokenization