Beating the mobile banking conundrum with secure transactions and an easy customer experience

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Marriott design VP to keynote at CONNECT Mobile CX Summit

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.

What more can mobile banking do for consumers?

Mobile remote deposit capture is not the trendy feature it once was for banks. It's expected. Today, consumers desire a way for banks to help them make the best decisions with their money.

A different look at Visa's supposed war on cash

Initially hailed as innovative, it appears that Visa's 'war on cash' is in reality a war on merchant profitability and customer payment choice. However, a 'war on plastic' is a promising business case that could actually be sold to merchants.

Mobile Payments Today: July's best reads

It's time for a look back at July's most-read articles and blog posts on Mobile Payments Today.

Bitcoin's place in the fintech conversation

Fintech isn't just the new kid on the block anymore; it's got some serious dough behind it. But does it mean that fintech companies are the future?

Can a marketing promotion help lift Apple Pay to new heights in China? Probably not

China's mobile-payment incumbents have made it difficult for Apple Pay to gain a significant market share in the country despite Apple's best efforts.

India's march to a cashless society begins with 3 things

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.

Digital banking: What was once a differentiator, is now a commodity

Despite the predominance of digital banking, there's evidence customers are growing less satisfied with their digital banking experience.

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

While fintech investment rises, cash remains king

Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.

Want to increase mobile payments? Give consumers more control over their cards

While mobile wallets make it possible to manage several cards in one application, the challenge facing financial institutions is becoming the default card option within mobile wallets and payment applications.

Mobile Payments Today: June's top reads

It's time for a look back at last month's most-read articles and blog posts on Mobile Payments Today.

The digital retail wallet: 5 reasons it makes sense

The retail landscape is evolving rapidly as emerging technologies and trends are changing expectations of the in-store experience. As retailers look to find their place in this brave new world, many are now seeing payments as an opportunity.

6 key themes from Money 20/20 Europe

Mobile wallets, security and Alipay were just a few of the many discussions that took place at the recent conference in Copenhagen.

Why mobile is playing a starring role in creating a better customer experience

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Talking With: Pangea's Lamia Pardo about mobile remittance

The Chicago-based mobile remittance service and app has quietly made a name for itself in a sector with several companies vying for a small share of a money transfer market worth billions of dollars.

Comme ci, comme ça: These millennials not crazy about the mobile-payment experience

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.

The IoT offers new capabilities, but new technology requires preparation and commitment to change

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation for the technology to succeed.

What do financial executives need to know about the blockchain

Blockchain continues to win mindshare among fintech executives. The naysayers' position is starting to soften, and the viability of blockchain as a means to exchange information between untrusted parties has begun to receive recognition from major banks.

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