Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also the choice of payment options that retailers can and must offer customers online and in-store.
Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs. But for the technology to gain traction, it must, first and foremost, provide a secure customer experience.
New mobile technologies make it possible for payments companies to leverage consumers' smartphones as an identity device, enabling compliance with AML and KYC regulations while maintaining the superior user experience that consumers expect.
For a company once known as a threat to the card networks and banks, PayPal is now an ally as it pushes forward with digital payments.
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.
By now, it should be obvious to every bank that no company can afford to neglect mobile payments.
Are these technologies here to stay, or are they just a passing fad? Do these technologies really have the potential to transform the financial services industry, as some are claiming?
Mobile Payments Today takes a look at the top blog posts in 2017.
Mobile Payments Today takes a look back at the top features on the site throughout the past year.
The implementation of the new European payments legislation is imminent, affecting the payments industry like never before and bringing the future of banking back into the hands of its consumers.
Globally, the reliance on card-payment methods is failing merchants and their ability to further monetize. Despite the fact that there are 5 billion phone owners globally, there are only 1.5 billion credit card owners.
The company officially became the latest big-box retailer to add an in-store, mobile-payment feature to its app in a move that also combines the company's digital coupon program into a single scan at checkout.
It's time for a look back at November's most-read articles and blog posts on Mobile Payments Today.
Jeremy Gumbley, the CTO at Creditcall, believes this category of merchants are the ideal candidates for turning a regular mobile phone into a payment device.
Despite the less-than-stellar numbers for in-store, proximity-based mobile payments, Cyber Monday set a record for mobile-based remote payments.
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.
ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.
Finxact's Dan McKinney believes financial institutions are finally starting to make it easier for consumers to interact with them on a smartphone.
Understanding the potential of blockchain and decentralized applications begins with asking the right questions about what they're for and what gives them value.
A new feature within the bank's mobile app is more about customer control than payments.