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From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.
Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.
Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.
Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.
Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.
Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.
Company claims more than 27 million mobile banking customers as it tries to find the best experience for users.
Shawn Henry, a retired FBI executive assistant director, spoke with Mobile Payments Today about the threats financial companies face today.
Kurt Helwig, CEO of the Electronic Funds Transfer Association, and Tom Harper, president and CEO of Networld Media Group talk about points of focus — innovation, regulation and security — for this year's ATM and Mobile Innovation Summit. The two-day...
Tom Harper, president and CEO of Networld Media Group talks about what to expect from this year's ATM & Mobile Innovation Summit and why executives should consider it imperative to attend and hear what high-level presenters and panelists have to say about the future of payments.
Malini Mithal, assistant director of the Bureau of Consumer Protection at the Federal Trade Commission, explains the FTC's purpose and influence over banking and payments. (From the ATM & Mobile Executive Summit)
The Federal Trade Commission weighs in on the mobile vs. magstripe debate. (From a keynote address by Malini Mithal of the FTC at the ATM & Mobile Executive Summit)
"Data security is a big area for the FTC," said Malini Mithal, assistant director of the Bureau of Consumer Protection at the FTC. "We have brought nearly 50 cases here, including dozens alleging violations of GLB rules." (From Mithal's keynote address at the ATM & Mobile Executive Summit)
“There needs to be a move beyond cash in order for the vast majority of the people in the world to become full working participants in, and beneficiaries of, the economic system,” said Leland Englebardt, group head, global network products...
Kurt Helwig, CEO of the Electronic Funds Transfer Association (EFTA), puts it succinctly: "P.J. O'Rourke said, 'Giving the government money and power is like giving car keys and whiskey to teenage boys.'" Laura Udis of the Consumer Federation of American offers a counterpoint in this engaging session at the ATM & Mobile Executive Summit.
Joe Samuel, SVP of global public affairs for First Data, said FIs are constantly balancing new regulation, new supervision and enforcement. Dodd-Frank has worked in some areas of banking, he said, "but in some areas I think it didn't." (From a panel at the ATM & Mobile Executive Summit)
"When you're looking at having every bank in the country potentially having to reissue debit cards and change their whole debit card structure ... to then think about introducing EMV at the same time, I think it puts EMV on hold to a large extent." (Attorney Lynne Barr at the ATM & Mobile Executive Summit)
Attorney Lynne Barr and Joe Samuel of First Data analyze the probable paths resulting from Judge Leon's ruling on the Durbin Amendment. (From a "Front Page Focus" panel at the ATM & Mobile Executive Summit.)
An ex-employee sued McDonald's claiming that its policy of paying unbanked employees' wages via prepaid meant that her income was eaten up by card fees. A panel of payments experts tackles this difficult issue at the ATM & Mobile Executive Summit in Washington, D.C.
While Kenya’s success with mobile payment and ATM convergence hasn’t been easily replicated in other countries, the model has paved the way for mass migration of unbanked people into the world’s banking system. (A discussion between Dan Littman of the Fed and Mike Lee of ATMIA at the ATM & Mobile Executive Summit)